Customer Service Account Manager

ELLEN LAFRANCE

****************@*****.*** 508-***-**** Berkley, MA 02779

Summary

Hardworking Account Manager with over 35 years of experience working directly with clients to service accounts. Expert at communication and resolving customer concerns and problems. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptable and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

• Communica on: Excellent writen and verbal communica on skills, including the ability to communicate effec vely with clients, co-workers, and senior management.

• Customer Service: Proven ability to provide excellent customer service, including resolving customer issues in a

mely and efficient manner. Strong customer rela onships, good at priori zing work, and overcoming objec ons.

• Problem Solving: Strong problem-solving skills, with the ability to iden fy, troubleshoot, and resolve issues quickly and effec vely.

• Organiza onal Skills: Excellent organiza onal skills, with the ability to manage mul ple projects simultaneously, good at priori zing and mee ng deadlines.

• Teamwork: Ability to work effec vely as part of a team, sharing ideas, collabora ng on projects, and providing support to co-workers.

• Technical Skills: Proficient in Microso Office with strong data entry speed and accuracy Experience

AWG Dewar, Inc Quincy, MA; Account Manager 02/1998 - 06/2023

• Managed a portfolio of accounts, processing claims, applications, policies, renewal letters, and credit cards accurately and efficiently.

• Provided excellent customer service to customers and schools, resolving issues in a timely and efficient manner.

• Met deadlines consistently and exceeded customer satisfaction goals by consistently meeting or exceeding performance expectations.

• Identified and resolved customer issues, developed, and implemented solutions to customer problems.

• Engaged customers in conversation, effectively determining their needs and requirements.

• Advised customers on the best solutions and submission deadlines to maximize their tuition refunds. PGL/Compu-Gard, Inc., Office Manager 08/1990 - 02/199

• Acted as main point of contact for clients, developed successful relationships, and resolved service requests quickly to increase sales.

• Processed billing, time sheets, and mail; paid bills; wrote orders; set up appointments for installers; typed shipping labels; ordered office supplies; and set up employee team building activities.

• Kept accurate records pertaining to inventory and account notes, documented any contract updates and renewals.

• Provided administrative support to the President, including scheduling meetings, taking notes, and managing correspondence.

Education and Licensing

• Certified Notary Public, License #

• Taunton High School Taunton, MA, High School Diploma, 06/1986

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