Sales Representative Inbound, customer service

DEJA

ANDERSON

*** *********** ******* ** ****, Tampa, FL. 33602, 813-***-****, *************@*****.*** PROFESSIONAL SUMMARY

To obtain a position in a professional environment where my knowledge, skills, and abilities could be utilized to promote an opportunity for growth and development within the organization. SKILLS

● Client relations ● Product promotion ● Self - Motivated

● Efficient in Word, Excel, Access

Etc...

● High Performance Closer ● Impeccable Time Management EXPERIENCE

Student Finance Planner

Ultimate Medical Academy, Martin Luther King Jr Tampa, FL. February 2016 - 2019

Ultimate Medical Academy is an online Allied Healthcare School that offers several healthcare programs There are several departments that all carry out different functions to assist each student with their various needs, I worked in Student Finance for 3 years and I started the role as a New Student Advisor in the beginning of 2019 My duties as a Student Finance Planner entailed:

● Award students financial aid based on their eligibility to receive Title IV funding while following federal regulation

● Verifying federal government documents

● Explaining Verification process/ analyzing student tax transcripts as well as various 1040 forms, including: 1040 A & 1040 EZ

● Support leadership in prioritizing individual daily strategies

● Support leadership by sending daily reports

● Shadow sessions to demonstrate high quality student support calls New Student Advisor 2019 - 2022

● Motivating students through the onboarding process, and encouraging them to reach the goals they initially set out for

● Effectively built and maintained cross department relationships

● Mentor others to maintain high compliance standards

● Provide a student centric approach to each day to support company values and visions

● Provides guidance to at-risk students to ensure student success by saving them from withdrawing when doubt is present

● Participate in process improvement initiatives

Administrative Equipment Coordinator

Amazon Fulfillment Center Tpa1 Ruskin, FL

October 2015 - February 2016

Amazon has several departments that all serve different purposes, I have worked in 6 of them. When I was first hired on as a seasonal employee I was directly handling product, Shortly after they recognized my potential and asked me to help in several other departments landing a home in the IT department as an Equipment Coordinator. My duties as an E.C. Entailed:

● Compose emails detailing new procedures to each Manager in the facility

● Complete processes to image, update, and bitlock laptops

● Maintain equipment/ Software

● Create new systems for asset organization and the return of equipment

● Data Entry/reports

Residential Inbound Sales Representative February 2022 - Current Charter Communications Tampa FL.

Charter communications is a telecommunications company with services branded as spectrum. My role as an inbound sales representative entail

● Maximizing sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers

● Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques

● Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc

● Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques

● Identify and maximize upselling and cross selling sales opportunities EDUCATION

Business Administration/ Marketing

Hillsborough Community College, Tampa, FL.

December 2022

High School Graduate

Henry B. Plant High School, Tampa, FL

June 2013

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