ELIZABETH H. STORY, CMM

Lincolnton, NC

704-***-****

adx1g3@r.postjobfree.com

LinkedIn: bethstorycmm

PROFESSIONAL SUMMARY

Performance-driven practice manager with more than 15 years of versatile experience in implementing EMR systems, Project management, optimizing healthcare quality, and aligning the execution of daily operations to the facility's goals, standards, and regulations. Adept at project coordination, healthcare management, and human resources. Possesses advanced conflict resolution and communication skills utilized to lead and train cross-functional teams. Regarded as a key matter expert in enhancing productivity, maximizing financial cost savings, and optimizing healthcare levels. Spearheads and directs the routine functions of the human resources department, including hiring, interviewing, payroll, benefits, and leave processes in accordance with the company's policies. Ensures process improvement by implementing substantial decision-making, data analysis, analytical thinking, and organizational skills. With a strong sense of current trends and practices combined with in-depth knowledge of health information technology, practice management, and HIPAA compliance, eager to master new challenges and contribute to the exponential growth of the healthcare, training, and consulting departments. CORE COMPETENCIES

• HEDIS

• Project management

• Employee relations

• EMR Implementation

• Quality Metrics

• Account management

• Operations Management

• Healthcare operations

• Provider network development

• Customer Satisfaction • QuickBooks • Health information technology

• HR, AR, and HIPAA • Benefits negotiation • Onboarding and training

• Process Improvement • Microsoft Power Point • Revenue cycle management

• Microsoft Office Suite

• Contract Negotiations • Inventory Management

CAREER HIGHLIGHTS

• Capable of attaining positive clinical and financial outcomes by developing partner relationships and serving as a liaison between network providers, community partners, and diverse groups of stakeholders

• Serves as a key matter expert in improving quality performance, organizational goals, advocacy, and core values of cross- functional teams

• Educated network providers, care management, and quality teams on policies, referral procedures, claims submission, websites, quality performance measurement, EHRs, health information exchange, and electronic data interfaces across the healthcare plan

• Accountable for streamlining the overall performance of the assigned practices in the program, including support mechanisms, quadruple aims, bonus performance, alert activities, and documentation quality

• Utilized strong analytical thinking, organizational, and problem-solving skills to identify and resolve workflow, quality, and claim issues for Advanced Medical Home as well as Patient-Centered Medical Home initiatives

• Created milestone documents and dashboards to assist providers in achieving pay-for-performance milestones, generating HEDIS, Quality Metrics and Health Benefits Ratio reports, conducting analysis, and reviewing provider performance under the scope of quantitative metrics and qualitative factors

• Partnered with Medical Policy Department to improve site quality, financial outcomes, and policy development processes

• Regarded as a valuable consultant and advisor to medical professionals on strategy engagement, EMR implementation, and attainment of clinical and clerical office needs

• Improved and defined organizational and operational processes by coordinating administration, analysis, strategy, policy, and guidance activities

• Maintained office website, phone system, EMR system updates, provider schedule templates, HIPAA compliance manuals, employee records, demographic updates, and COVID-19 questionnaires

• Ensured appropriate monthly financial reconciliation, cost-effective purchases, stock quantity controls, and budget maintenance processes

• Drove revenue growth by 32% over the year through increasing positive visits and maintaining full provider schedules

• Assisted with client financial planning, insurance, investment documents, and secretarial duties

• Enforced efficient, effective, and safe practice management and well-being of patients, doctors, and personnel members

• Conducted daily functions of the HR department, including recruiting, hiring, interviewing, training, compensation, benefits, leave, employee relations, and policy compliance efforts

• Provided leadership, supervision, support, and consultancy to three MDs, two nurse practitioners, behavior health providers, pharmacy staff, and 18 daily operations employees

• Managed departmental budgets, employment records, claims, and FMLA/leave of absence documentation, and performed bimonthly payroll, employee tax allocations, and filing statements

• Facilitated financial reporting, RVUs, patient forecasts, and physician schedules and templates within the practice management software

• Resolved complex issues in the implementation of policies, procedures, quality assurance programs, safety, and environmental infection control standards

• Managed P&L statements, vendor purchasing contracts, balance sheets, accounts payable, accounts receivable, biweekly payroll, and quarterly payroll tax preparations

• Directed training on EMR, OSHA, and HIPAA policies and procedures

• Utilized QuickBooks to organize accounts payable, accounts receivable, P&L management, RVUs, and monthly banking reconciliations and transactions

• Collaborated with the regional medical director on maintaining medical records, obtaining the facility's statistical data, compiling information into determined formats, and establishing policies, quality assurance programs, safety, as well as environmental standards

• Facilitated strategic planning and managed employee training for a clinical service delivery team of four physicians, a physician assistant, and 31 daily operation employees

• Oversaw the training of cross-functional teams on eClinicalWorks, NextGen, Athena, Epic, and Cerner EMR Systems PROFESSIONAL EXPERIENCE

Provider Engagement Administrator, Corporate Connections Team 04/21 – Present Carolina Complete Health Network Durham, NC

Senior Advisor (Consultant) 11/21 – Present

Spectrum Health Partners Brentwood, TN

Practice Operations Manager 11/19 – 03/21

Catawba Pediatric Associates, P.A. Hickory, NC

Financial Assistant 06/18 – 11/19

Chris Rhyne Financial Management Lincolnton, NC

Practice Manager/HR Generalist 10/17 – 08/18

Gaston Family Health Services Gastonia, NC

Practice Manager 06/15 – 12/16

Frye Regional Medical Center Physician Practices Hickory, NC Practice Manager/HR Generalist (Contract Position) 11/14 – 06/15 Lake Norman Dermatology Cornelius, NC

Administrator/HR Generalist 08/11 – 11/14

Dermatology Care of Charlotte Charlotte, NC

Clinical Manager 05/09 – 09/11

NextCare Urgent Care Lincolnton, NC

Practice Manager/Clinical Supervisor 07/04 – 09/09 Charlotte Dermatology Charlotte, NC

Administrative Assistant/Certified Medical Assistant 05/03 –07/04 Gaston Neurological Gaston, NC

Certified Medical Assistant 02/02 – 05/03

Dr. Jessica Boevers and Dr. Mark Keifer Lincolnton, NC Certified Medical Assistant 09/97 – 02/01

Charlotte Gastroenterology and Hepatology Charlotte, NC Material Management Buyer/Administrative Assistant/Certified Medical Assistant 03/94 – 09/97 Mecklenburg Medical Group/Carolinas Medical Center/CPN Charlotte, NC EDUCATION

Business Administration, Nursing, and Continuing Education 1990- 1993 Queens College Charlotte, NC

Medical Office Assisting Diploma 1988

Kings College Charlotte, NC

CERTIFICATIONS

Certified Medical Manager 2007

Professional Association Healthcare Office Managers (PAHCOM) American Association of Medical Assistants Certification 1990

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