MANSOOR BARI

Email: adx1fy@r.postjobfree.com / Mobile: +966 (0-560******

IT Site Leader with experience in managing and optimizing IT operations at a site level. Proven track record of implementing robust IT infrastructure, driving process improvements. Experience in IT business relationship management, project management, and IT service delivery. Possess strong leadership skills, exceptional communication and negotiation abilities, and a proven track record of successfully managing complex IT projects and programs. Adept at aligning IT strategies with business objectives to drive operational efficiency and enhance organizational performance.

Professional Experience

Atos Saudi (Project: - Johnson and Johnson) – Jeddah, Saudi Arabia. Jan 2017 - till date Electronic Engineer– (IT Site Services lead- Saudi Arabia)

• Coordinate with IT teams to ensure that incidents and problems are resolved in a timely and efficient manner.

• Monitor incident/service requests and taking appropriate actions to get them fixed within SLA.

• Resolve system and application issues.

• Establish and maintain effective relationships with business stakeholders and IT teams to ensure alignment of IT strategy with business goals.

• Deliver training sessions and workshops to ensure successful adoption and utilization of implemented solutions.

• Interface with customer, technical staff, team members, and management to identify issues, negotiate changes, meet deadlines, and provide strong customer service.

• Elicit and document user requirements to meet a business objective.

• Collaborate with cross-functional teams and business analysts, to ensure seamless project coordination and successful delivery.

• Identify & validate requirements, organize the information into logical documents using business analysis models that are understood by the customer.

• Track and support periodic hardware upgrades.

• Assist in IT asset inventory management & procurement, Manage asset reconciliation as per standard asset disposal agreements.

• Managed vendor relationships and negotiated contracts to ensure cost-effective procurement of IT solutions and services.

• Act as the Subject matter expert on various projects.

• Participate in projects assigned by the management. EMEA DC Shutdown Coordinator (Additional role often performed outside business hours) The responsibilities include:

• Secure appropriate business approval for the Change prior to starting the Change Management process.

• Create an RFC (Request for change) and update its status whenever required. Check and update implementation date & time, ensuring that it does not conflict with other activities.

• Communicate status of the change back to the business or project team as necessary

• Create the implementation plan, test plan and back-out plan.

• Upon approval, deploy the change during the time scheduled.

• Execute the back out plan if required.

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Johnson & Johnson –Jeddah, Saudi Arabia. April 2005 – Dec 2016 Electronic Engineer (IT Infrastructure Lead – KSA)

• Oversaw IT operations, including system administration, network management, and user support.

• Implemented ITIL best practices, including incident management, problem management, change management, and service request management, to optimize service delivery and customer satisfaction.

• Developed and implemented standard operating procedures (SOPs) and policies to improve efficiency and ensure consistent service delivery.

• Led the planning and execution of IT projects, ensuring alignment with business objectives and successful implementation within budget and timeline.

• Collaborate with stakeholders to assess technology needs and recommend solutions to enhance operational effectiveness.

• Managed relationships with technology vendors, negotiated contracts, and maintained effective partnerships to meet organizational requirements.

• Provided technical support to end users, troubleshooting hardware and software issues, and resolving problems to minimize disruptions.

• Assist in the installation, configuration, and maintenance of computer systems, networks, and peripherals.

Bachelor of Engineering– (2003)

Major: Electronics and communication engineering – INDIA SKILLs:

Project Management

IT Strategy Development

Team Leadership

Vendor Management

Agile Methodology

IT Certifications: -

IIBA-CBAP - Valid from Feb 2022

IT Operations Management

Risk Assessment and Mitigation

Stakeholder Engagement

Problem Solving

Communication and Presentation

IBM Certified SOC Analyst - Security QRadar SIEM V7.2.8 – Valid from May 2019 IBM Certified Associate Administrator - Security QRadar SIEM V7.2.8 – Valid from April 2019 CySA+ - Valid from March 2019

GCIH – Valid from Aug 2017

CISM – Valid from Feb 2017

CCNP - Valid from Apr 2016

CHFIv8 – Valid from March 2015

CCNA-Security - Valid from Sep 2014

CISSP - Valid from March 2014

CEHv8 – Valid from Aug 2014

4011 Recognition (Committee on National Security Systems-CNSS)– Valid from Sep2014 COBIT 5 Foundation – Valid from June 2013

CAPM – Valid from Apr 2012

ITIL v3 Foundation- Valid from June 2009

MCSE (Microsoft Certified System Engineer) W2K– Valid from Nov 2003 References: Available upon request

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