Customer Service Representative

Niya McCory

**** ***** ** *********, ** ***** 443-***-**** •**********@*****.***

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background & ability to work well with people to create a more productive work environment.

Key Qualifications

• EPIC & Med Assets Experience. • Excellent customer service & communication skills. • Detailed & Goal oriented.

• Proficient in Microsoft Word, Excel & Power Point

Work Experience

Johns Hopkins Health System Pt Service Coord. April 2016 - Current

Billing & collection of accounts for multiple facilities. Receivable for MA/MCO, Priority Partners payer.

Aeroteck / Johns Hopkins (PFS) Temp Pt Service Coord. January 2016 - April 2016

Reviewing & Billing Medical Assistance Secondary claims. • Reviewing & Processing NDC Billing. • Create Gold Adjustments for MA Retractions • Review EOB status on payments.

United HealthCare Provider Service Specialist December 2013- July 2015

Assist providers with member claims • Use Facets database • Provide information for medical appeals • Verify HIPPA with Providers •Exercise knowledge of CPT codes & DX codes

Ezpass Customer Service Representative March 2010- December 2013

Handled inquiries from customers via telephone, IVR, emails, web chats & faxes. • Implemented modern day contact management practices.

IKEA Direct Call Center Associate July 2007- March 2010

Handled inbound calls • Placed internet orders • Customer Satisfaction

Timonium Medical Center Medical Office Assistant/ Medical Assistant December 2003- July 2004

Medical records/ Filing. • Answered multi phone phones • Scheduling Education

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