adx1fq@r.postjobfree.com

MG

OBJECTIVE

To obtain a lucrative Remote

position with a substantial and stable

company providing the ultimate in

customer service.

SKILLS

Possess a personality, and voice for

customer service and enjoy the job

immensely. Customer Service is

what I am about!

MELISSA GOOCH

CUSTOMER SERVICE PROFESSIONAL WORK AT HOME

1155 Perry Drive,MADISONVILLE, KENTUCKY 42431 270-***-**** EXPERIENCE

CUSTOMER SERVICE/SALES • INFOCISION • 04 2020 – PRESENT Sales and customer service for the National Rifle Association. Promoted to Members+ to manage more detailed customer service calls with customer accounts and issues.

CUSTOMER SUPPORT • UHAUL • APRIL 2019 – NOVEMBER 2019 Sales for truck, trailer, and storage scheduling. Schedule any necessary changes for customers. All customer assistance issues. Transfer to appropriate departments when necessary and deal with roadside assistance calls. SALES/CUSTOMER SERVICE • EASY REST ADJUSTABLE SLEEP SYSTEMS• JANUARY 2019 – APRIL 2019

Scheduled in-home appointments for representatives to hold demonstrations with customers for the sale of the product.

SALES/CUSTOMER SERVICE • CUSTOMER DIRECT LLC• APRIL 2018 – NOVEMBER 2018

Performed customer services and sales duties for Scrubs and Beyond Brand. Placed orders, managed returns, complaints, refunds, etc. PERSONAL CAREGIVER • JOYCE CRENSHAW• OCTOBER 2017 – DECEMBER 2017 Performed nightshift caregiver duties for and elderly female needing constant help and supervision. This was a temporary position. ADMINISTRATIVE ASSISTANT • MULTICARE SPECIALISTS• MARCH 2004 – NOVEMBER 2004

Performed administrative duties for manager of department. Handled random drug screening for clients. Maintained filing of medical records. Assisted with all needs in the Occupational Department.

MG MELISSA GOOCH

CUSTOMER SERVICE PROFESSIONAL WORK AT HOME

672 JANET STREET, MADISONVILLE, KENTUCKY 42431 270-***-**** adx1fq@r.postjobfree.com

2

SECRETARY III • GREEN RIVER CORRECTIONAL COMPLEX• SEPTEMBER 2000 – MARCH 2004

Secretary for Unit Administrators and Classification and Treatment officers in a 300+ bed housing unit for male inmates. Performed all secretarial needs for the building and assisted inmates with visitation information. LEGAL SECRETARY II/ADMINISTRATIVE ASSISTANT • DEPT. OF PUBLIC ADVOCACY• FEBRUARY 2000 – SEPTERMBER 2000

Administrative Assistant to Western Regional Manager. Legal Secretary for 7 Attorneys, Receptionist, and Legal transcriptionists. STAFF SUPPORT ASSOCIATE III/ADMINISTRATIVE ASSISTANT•KCTCS REGIONAL TECH CENTER• JULY 1999 – FEBRUARY 2000

Set up new facility for opening, Administrative Assistant to Interim Director, Staff Support to all Faculty balanced all Faculty and School budgets. ADMIN ASSISTANT/PAYROLL/AP/AR/SUPERVISOR/SCALEHOUSE•CHAROLAIS CORPORATION• DECEMBER 1981 – JUNE 1999

Administrative Assistant to President, Accounts Payable and Accounts Receivable Clerk. Payroll Administrator. Scalehouse Attendant. Supervised all Cleaning Staff and some office staff.

ASSOCIATE • STILL ATTENDING• MADISONVILLE COMMUNITY COLLEGE & BRESCIA UNIVERSITY

DEGREE NEARLY COMPLETE

VOLUNTEER EXPERIENCE OR LEADERSHIP

MG MELISSA GOOCH

CUSTOMER SERVICE PROFESSIONAL WORK AT HOME

672 JANET STREET, MADISONVILLE, KENTUCKY 42431 270-***-**** adx1fq@r.postjobfree.com

3

Prior to Covid-19 I always volunteered at my church at a variety of functions. Apostolic and love God and my church and church family. Family and dogs are also very important to me. Enjoy college basketball and reading.

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