MOUSUMI BHATTACHARYA BANERJEE

Contact: +971********* Mail : adx1ep@r.postjobfree.com

Productive Sales Executive with 5 years of experience in developing strong relationships to grow sales. Instrumental in boosting profits and recognised as top sales generator. Enthusiastic sales professional with background in cold calling and lead generation. Delivers impeccable product demonstrations and presentations. Achieves high conversion rates with tailored sales approach. Gregarious individual seeking challenging role with ambitious team. Offers exceptional relationship building and prospecting skills. Data-driven and systems savvy. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

From January 2023 till dates: TASHEEL AMER CENTRE DUBAI

. Deal with walk in customer try to listen their problems and give them the best possible ways to start the process which includes their visit visa fines, absconding, resident visa fines, black list, passport related issues with their sponsor, try to fix meeting with our PRO so that our client gets solution as the earliest.

. Complete the leads which we get from our portal, through telephonic conversation I insists them to come down to our head office to start the process.

. On a regular basic give full updates of our client status, through mail, what’s app, or by phone.

. End of the day I have to report to our team leader discuss the problems related of our clients, tries to solve it by through our legal teams.

Maintained positive client feedback and loyalty through excellent relationship management.

Ensured efficient and accurate database updates for client account data.

Cultivated vendor and client rapport with consistent follow-up and communication.

Closed large sales to exceed quota and align with company targets.

Mentored sales representatives to demonstrate proven sales strategies and apply best practices.

Converted cold leads to expand territory and negotiate profitable contracts.

Implemented seasonal and special discounts, driving customer engagement through promotions.

Developed innovative marketing campaigns to drive substantial sales.

Coordinated with design, project management and production teams to delivery timely support to planned campaigns.

Used Facebook, Instagram, and YouTube to promote products and events.

Executed successful marketing events, open houses and display shows for products.

From August 2022 till December 2022: ALNASER TOURS DUBAI

Issued tickets both electronically through e-commerce systems and postal services.

Counted money of tickets sold during end of shift to balance payments and receipts, maintaining accuracy.

Prepared and presented reports and sales activity to manager, highlighting achievements and targets hit.

Resolved customer complaints by processing refunds and exchanges, increasing loyalty.

Informed customers regarding delays, changes or cancellations to deliver smooth communications.

Provided estimates and itineraries to align with budget and preference of customers.

Sold bulk tickets to corporations, organisation and huge groups, providing discount prices for big volumes.

Scheduled initial consultations with customers to determine preferences and requirements.

Designed promotional tools and marketing materials to cater to wider audience and increase ticket sales.

Year 2005-2006: Customer service associate BSNL INDIA

Year 2006 – 2007: Sales Coordinator HDFC BANK

Year 2008 – 2009 : Secretary at DOHAT AL KHALEEJ LLC OMAN

ADITIONAL SKILLS:

Excellent Communication Skills

Multitasking

Office Technology Skills

Scheduling Skills

Customer Service Skills

EDUCATIONAL QUALIFICATIONS

[Degree] Graduate From Calcutta University -2000

Diploma in Travel and Tourism from Trade Wings Institute of Management Kolkata

LANGUAGE KNOWN:

. ENGLISH, HINDI, BENGALI

MOUSUMI BHATTACHARYA BANERJEE

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