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Customer Service Administrative Assistant

Location:
Des Moines, IA
Posted:
July 02, 2023

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Resume:

Dulce (Candy) Deloera

515-***-**** adx1e5@r.postjobfree.com

Objective

I would like to offer my diverse professional experience and develop new skills in a company with a respected background and bright future.

Work Experience

Wells Fargo Associate Loan Documentation Processor ( March 28, 2023- Present temp)

Wells Fargo & Company is an American multinational financial services company with a significant global presence. The company operates in 35 countries and serves over 70 million customers worldwide. My responsibilities at Wells Fargo include

Entering data throughout the day, working with XPM and web app pad/ Wells Fargo.Working with very confidential documents.Preparing loan documents for review, reviewing completed loan packages against system data and correcting errors in loan packages.Performing routine administrative and operational tasks related to loan documentation.

O’Reilly’s Order Selector (July 2022- March 24, 2023)

O'Reilly Automotive is a dominant supplier of auto parts they offer retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level. My duties as an order selector are being responsible for selecting customer orders and fulfilling them as quickly and accurately as possible. Tasks include the selecting, staging, packaging and loading of customer orders to be delivered without damage or error.

Barilla Machine Technician (September 2021- May 2022)

Barilla is an Italian family-owned food company with about 214+ employees and eight production lines to produce 200,000 metric tons of pasta annually along with 2 recently added production lines of gluten-free pasta located in Ames Iowa. During my employment at Barilla, I was a Gluten- Free Technician/ Packaging Operator. My duties consisted of being responsible for operation of packaging equipment, performing essential functions of case packer and cartoner. Responsible for startup, checking silos, shakers, checking weighers, code date, glue pot, metal detectors, performing size/format changes to machines per production schedules and also required to operate a forklift.

Molly Maids House Cleaning (September 2020- September 2021)

Molly Maids is a Family-Owned Business in Ankeny. They provide excellent cleaning maid service, house cleaning, occasional cleaning and move in and move out. They believe family is very important so they are only open M-F so their employees can spend weekends with their family.

Mom's Meals Call Center Rep (June 2020 – September 2020)

At Mom's Meals, everything we do is guided by our desire to be the leading partner and provider of nutritious, high-quality, full-prepared meals. Every department and process is driven by our core values and the end goal of providing proper nutrition for our customers. I really enjoyed working there because they take care of their employees and they are a great company to work for. My time with Mom's Meals I was a call rep and was able to speak to members throughout the day. I was able to multitask by placing and receiving calls during the days.

Home Daycare Provider– (July 08- June 2020)

Delivered in-home child care for infants and toddlers up to three-years-old, which included basic care and teaching. Scheduled and participated in meetings with parents or guardians to discuss their child's progress and needs. Recorded progress and developed strategies for stimulating learning and development in-home. Constructed daily and long-term schedules of activities. Implemented tactics that promoted physical development, which included serving nutritious food, teaching proper eating habits and personal hygiene, and ensuring children had appropriate rest periods. I’m a very attentive person, patient, great listener, very responsible and a reliable person with a lot of great experiences.

Certifications include: Family Childcare for Infant/ Toddler Home, Family Childcare CPR and First Aid and Risk Management

Training includes: Identifying and Reporting Child Abuse; Environments; Guidance; Program Management; Safety; Health; Communication; Families; Creative Strategies

Allsteel Headquarters. Muscatine, IA: (May 07-July 08)

Receptionist

Allsteel designs, builds and delivers award –winning workplace solutions. They manufacture chairs, files and panel systems for corporations and institutions. Allsteel helped me gain more experience in customer service and helped me excel at multitasking in a fast –paced environment, completing projects and computer skills with proficiency in MS Word, Excel, Outlook and PowerPoint. While working at Allsteel I performed the following duties;

greeting customers;

answering phones/ directing calls

responsible for translating docu1ments

signing all Fed Ex and UPS

in charge of sending out Conference/Meeting Calendar

updating monthly changes in Phone Directory and sending it out Monthly to the whole company

keeping up with all In Compliance Insurance for the Sales Reps.

monitor lobby

Unity HealthCare Family Practice, Muscatine, IA: (March 06-January 07)

Scheduler

Unity HealthCare provides a wide range of highly regarded programs and services that provide patients the best in specialized care. Working at Unity helped me improve office efficiency and customer service skills. While working at Unity I performed the following;

greet all customers;

answer telephones/ set up appointments;

registering patients;

keep daily appointments up to date for staff;

monitor lobby;

cooperate with clinical personnel in controlling the order of patient flow;

placing charts for appointments;

taking co-pays for insurance;

daily deposits;

printing charge tickets/ printing schedules for nurses and doctors;

filing daily papers in charts;

Christensen Family Farms, New Ulm, MN: (February 05- October 05)

Receptionist

Christensen Farms is the largest family-owned swine business in Minnesota and one of the top 10 pork producers in the United States, with operations in Minnesota, Iowa, Nebraska, South Dakota and Illinois. While working at Christensen Family Farms I gained experience performing these tasks:

working with Logistics and Transportation and sending out all trucking schedules;

setting appointments for all company vehicles;

ordering all of the Office supplies for the company and taking care of all our company clothing;

creating professional documents using Microsoft Word, Access, PowerPoint and Excel;

translating all Company Documents and conversations;

operating the switchboard, handling all incoming calls;

responsible for all company mail, incoming and outgoing, FED EX and UPS.

Iscar Metals, Inc. Arlington TX: (February 04- October 04)

Administrative Assistant/ Receptionist

Iscar Metals is a full-line ISO9001 and QS-9000 certified manufacturer and supplier of precision carbide metalworking tools. During my employment at Iscar Metals, I gained valuable professional experience by performing the following tasks:

managed the admittance of employers and visitors in the facility;

operated the switchboard by handling all redirecting calls coming in and transferring them to our other Divisions including Mexico, Canada and Israel;

ordering all of the Office supplies for the company;

managed and organized all Auto Insurance data and paperwork for our Sales Representatives;

creating professional documents using Microsoft Word and Excel;

responsible for helping to arrange company functions and preparing all Seminars for our training programs.

Atco Rubber Products, Inc. Fort Worth TX. (July 02- February 04)

Sales/Human Resource Assistant

Atco Rubber Products is an industry leader in manufacturing of flexible air conditioning and heating duct. My primary duties were included;

performing data entry in sales department;

managed bills and invoices in the sales department

managed the admittance of employers and visitors in the facility;

handled all incoming calls

translated all documents from English to Spanish;

managed and organized data and paperwork for Atco employees;

performed and wrote job safety analysis for every job in the company;

assisted in improving company safety by performing safety inspections and recommendations.

Computer Skills

Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Microsoft Outlook

Special Skills

Speak, read and write proficiently in Spanish and English.

References Available Upon Request



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