Heather Welch

**** **** ****

Hephzibah, GA *****

adx19u@r.postjobfree.com

706-***-****

Qualifications

I am a highly motivated, organized professional with experience in accounting, cash handling and excellent customer service. I have proficient skills with Microsoft office suites, including Word, Excel, PowerPoint, Outlook and Access and other web-based applications.

Education

1996 – 2000 Hephzibah High School Hephzibah, Georgia 2006 – 2006 Augusta Technical College Augusta, Georgia 2019 – 2021 University of Phoenix Associates of Art with Concentration on Business Management

2021 – Present University of Phoenix Online Classes Health Care Administration

Experience

07/2022 – Current Community Choice Financial

Office Manager/Receptionist

• Open/Closing the office daily

• Data entry

• Scheduling

• Collection/Marketing call

• Collecting payments

• Title/Personal loans

10/2021- 07/2022 Georgia Family Crisis Solutions

Office Manager/Receptionist

• Open/Closing the office daily

• Data entry

• Scheduling

• Collections/Payments

09/2019 – 10/2021 E-Z Roofing & Construction, LLC Augusts, Ga Office Manager/Receptionist

• Open/Closing the office daily

• Data entry and maintaining customer files

• Reconciled accounts including posting accounts receivable and creation of deposits

• Collection and reconciliation of loan documents including applications, licenses, bank statements and other personal information.

11/2017 – 08/2019 Southeastern Clinical Research Institute, LLC Augusta, Ga Regulatory Coordinator/ Back up Receptionist

• Conducted clinical trial start up for all new clinical trials

• Maintained regulatory files including making updates to existing regulatory logs

• Reconciled regulatory files to ensure that all required documentation was filed and documented accordingly

• Completed notifications to institutional review boards as necessary, including but not limited to, trial deviations, safety, continuing review, and closure notifications.

• Completed clinical trial billing which included the creation of invoices for services rendered startup and closure.

• Assisted with accounts receivable to ensure proper tracking of invoices and payment posting.

• Completed necessary training as dictated by the clinical trial, applicable federal regulations, and site requirement.

• Answered phones and greeted incoming customers. Created badging for all visitors and completed notification of the proper contact.

• Scheduled patients using the scheduling software which included the collection and data entry of all demographics, insurance, and contact information. 06/2016 – 10/2017 Advance America North Augusta, SC Assistant Manager/Customer Service Representative

• Established accounts for new customers

• Reconciled accounts including posting accounts receivable and creation of deposits

• Maintained regulatory guidelines including state databases for consumers and truth in lending disclosures.

• Collection and reconciliation of loan documents including applications, licenses, bank statements and other personal information.

• Complete collection calls and reporting to consumer reporting agencies for delinquencies.

08/2013 – 05/2016 His Kids Learning Center Augusta, Georgia Assistant Director/ Teacher

• Worked with teachers to create lesson plans for individual classes

• Completed reports for accidents, compiled documents and ensured reporting per state guidelines was completed.

• Accepted payments and posted accounts receivable

• Worked with teachers on safety and reporting to ensure safety and prevent accidents.

• Received certifications in CPR and First Aid

08/2008 – 08/2013 Cumbee’s Grocery Augusta, Georgia Manager

• Responsible for the management of 5 or less staff members per shift

• Created shift schedules for all employees

• Reconciled timesheets and processed payroll

• Responsible for inventory management and vendor shipments

• Responsible for reporting/oversight with the Bureau of Alcohol Tobacco and Firearms for alcohol and cigarette sales

• Balanced cash after each shift and created daily deposits References:

References are available upon request

Contact this candidate