Customer Service Medical Assistant

Gloria Musumeci

Middletown, NY ***** 845-***-**** adx164@r.postjobfree.com

Profile

I am an energetic, hardworking medical assistant with 13+ years of experience in a busy medical environment who is fluent in Spanish and skilled at communicating with patients and coworkers. I possess a strong sense of teamwork and provide excellent customer service that ensures positive feedback. I am a positive self-starter who is enthusiastic about taking on new responsibilities and learning new skills.

Skills

Bilingual

EHR Proficient

Communication

People Person

Customer Service Excellence

Self-management

Teamwork

Confidence

Integrity

Scheduling

Work Experience

ENT & Allergy Associates

9/2006 - 9/2019 Middletown, NY / New Windsor, NY

Assisted five doctors in ENT medical procedures/biopsies

Sent biopsy specimens to lab for pathology reporting

Performed patient intake (including vitals)

Maintained and prepared medical supplies/instruments

Produced pertinent information for all doctors

Coordinated surgical appointments and sleep center studies with hospital/doctors

Ordered supplies for the department

Trained new employees

Scheduled appointments

Input/updated patient information accordingly

Translated (Spanish-English) for all doctors including Hudson Valley Ambulatory Surgery

Maintained HIPAA mandated confidentiality

Cleaned and sterilized instruments and disposed of contaminated supplies

Middletown Medical

2/2006 – 9/2006 Middletown, NY

Input/updated patient information

Translated (Spanish-English) for all doctors

Coordinated appointment information with patients

Maintained HIPAA compliance

Paywise, Inc. – Chase Investment Services

4/2000 – 10/2003 New York, NY

Input and processing of investor referral forms

Received/organized incoming and outgoing mail

Answered telephone inquiries from the Referral Processing Hotline

Kelly Services – Bell Atlantic

7/1996 – 2/1997 Brooklyn, NY

Input detailed customer information

Performed customer credit checks

Processed billing and payments

Answered customer inquiries via telephone

Computer Skills

Microsoft Office: Microsoft Word, Microsoft Outlook

EHR systems: Athena, Epic, NextGen

Education

High School Equivalency Diploma

John Jay High School, Brooklyn, NY 1993

References

Available upon request

Contact this candidate