091********

adx13s@r.postjobfree.com

**B Tower * Manhattan

Parkway, Aurora Blvd.,

Cubao, Quezon City

C O N T A C T

S O C I A L M E D I A E N G A G E M E N T S P E C I A L I S T E D U C A T I O N

S K I L L S

R E F E R E N C E S

Social Media

Management Skills

Software Expertise

(Microsoft Office, Canva)

Task Management Tools

Language Profiency

Data Entry and

Documentation (Excel,

Word)

Communication Skills

Customer

Service/Relations

Niña Nica Guillermo

090*-***-****

Social Media Engagement Specialist/ Customer Service Representative

Thorton Chip Tuning (Freelance)

2019-2023

Customer Service Representative

Assisting guests in booking reservation, ticketing and providing general information.

Proactively addressed and resolved customer

concerns/complaints, ensuring prompt resolution to maintain high customer satisfaction.

2015-2019

C A R L A M I C H A E L A F A M U L A G

OUR LADY OF FATIMA UNIVERSITY

Bachelor of Secondary Education, major in English

2010 - 2014

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Bachelor of Business Administration

Major in Human Resource Development Management

2008 - 2010

E X P E R I E N C E

Highly skilled and detail-oriented social media engagement specialist, with 4 years experience managing engagements in all social media platforms. Also with an additional years of experience in customer service handling multi-national clients. Social Media Engagement Specialist

Teleperformance

2022-2023

Monitoring and managing engagements across all

social media platforms such as replying to queries, feedback, and complaints.

Managing social media crisis.

Managing employees' reviews through Indeed and

Glassdoor

Real Estate Admin Teleperformance

Professional

Answered incoming calls, chats, and emails on a daily basis. Handle complaints in a professional manner and provide quality resolution

Managing social media engagements on Facebook and

Instagram account.