Jacqueline R Mack

adx0z3@r.postjobfree.com Lakewood, California Cell Phone: 562-***-****

OBJECTIVE

Identify resources and services that could possibly benefit clients. Excellent verbal and oral communication skills. Ability to demonstrate compassion, understanding, and empathy. Advocate for individuals and families with social service needs in the community.

WORK HISTORY

Telecare Corporation

Case Manager II 05/2019 - 01/2021

Collaborate with parolee/mental health members served to create Recovery Plan goals, works effectively as part of multidisciplinary team, provide appropriate interventions in crisis situations, assist parolees /mental health members adjust to life, or making changes after being released from prison, Interview members, review records, and confer with parole agents and other professionals to evaluate individuals' mental and physical condition to determine their suitability for participation in a specific program. Responsible for a caseload of up to 27 members. Establish a case management plan for each member. Provide referrals to any needed services including health, mental health, education, and employment. Collect required data and complete required documentation, for enrollment and discharges, maintains awareness of community resources and assists parole/mental health members, serves appropriate use of community resources, provides transportation when needed and appropriate; linkage to community resources, such as housing, SSI, general relief, and medi-cal. CPR, HIPPA, CPI trained.

Alta Hospitals

Human Resources Clerk 08/2017-11/2018

In charge of maintaining human resources records and documentation, completing data entry tasks, and answering phone calls, emails. Responsible for daily administrative tasks, filing, faxing, copying and organizing departmental files. Daily checking of SmarterTrack Ticket Management System, Updating Ceridian and JBDev systems, Employees’ license, medical documents. Scan/upload documents into Employees’ folder using Spring CM (Human Resource Information system.

Kindred Healthcare

Staff Coordinator/Hiring Manager Assistant 02/2016 - 08/2017 Maintain master and daily staffing schedule, verifies current / certification for nursing personnel, plan staffing for 24-hour period for Med-surg and ICU, including replacement of personnel due to vocations, leave of absence, sick call, and MLOA. In charge of the onboarding process of New Hires, time approver for hundred twenty-five plus employees, checking kronos daily to ensure punches are correct, daily checking of LMS for expired licenses and evaluations and completion of I-9 forms. Bayfront Youth and Family Services (Level 14)

Staff Coordinator /Human Resources Assistant 11/2012 - 10/2015 Responsible for scheduling training, maintaining and completing daily staffing needs and monthly schedules, keeping orientation binders updated, assists with payroll reports, keeps on-call phone lists updated, performs unscheduled administrative tasks as directed, reference checks, schedule interviews and updating employee files, and communicate with staff daily. Create and maintain employee’s files, review and audit files. Jacqueline R Mack

adx0z3@r.postjobfree.com Lakewood, California Cell Phone: 562-***-**** Bayfront Youth and Family Services (Level 14)

Shift Manager

Provides input to the Administrator in evaluation of Youth Counselor performance or counseling staff; do monthly staffing/scheduling, make daily shift assignment, must ensure that all chart documentation and rounds board are completed at the end of every shift, must also ensure that all Incident report generated during the shift is completed and reported, responsible for the program orientation of new youth counselors to the milieu, maintain a safe and clean environment at the nursing station and in the Group Home generally, Demonstrates knowledge of child care and safety policies utilizing Policy and Procedure manuals on the unit. Supervised and monitored medical and other needs of residents

Zoe Learning Academy

Paraprofessional 08/10-08/2012

Conducting intensified learning experiences for students in assigned area and relieves teacher of various instructional and non-instructional duties; Maintain discipline in the absence of the teacher; assist in filing, organizing materials for distribution and recording information; assist in maintaining student records, attendance, files and perform other related duties as assigned H.V. Group Home, Inc.

Human Resources Manager / Administrative Assistant 03/03- 06/08 Process and maintain personnel records; data entry; interact and communicate both verbally and in writing; familiarity with computers and demonstrated knowledge of the internet, e-mail, Word and Excel. Maintain and type monthly schedules; track all employees absences and maintain a yearly calendar on all employees; assist facility manager with new-hire process and orientation; complete reference checks by telephone and in writing; designed new-hire employee package; set up and maintain employee files,I-9 files, badges and offer letters; answer multiple phone lines and coverage for receptionist when needed Youth Counselor/Lead Youth Counselor

Conduct behavioral and emotional clients’ group sessions; encourage adolescents’ interaction and socialization with peers; provide feedback to adolescents with behavioral problems while acting as a role model. Accurately, document in writing each adolescents’ attendance and response to activities and therapeutic group sessions or individual counseling in medical charts. Transportation of clients to and from appointments, court, and shopping. Supervising 4 to 15 staff per shift; while monitoring up to 29 residents; in charge of organizing the monthly schedule of staff; verbally reporting to on-coming shift the previous shift, In charge of arranging activities and groups for residents. Los Angeles Metropolitan Medical Center

Mental Health Worker 10/01 - 01/03

Chart and counsel Adult patients with behavioral and emotional problems; take vital signs; maintain rounds of patients’ locations every 30 minutes; set up and serve patients breakfast, snacks, and lunch; assist with daily hygiene and activity groups. 1:1 Supervision when danger to self or others; admission and discharge of patients.

Jacqueline R Mack

adx0z3@r.postjobfree.com Lakewood, California Cell Phone: 562-***-**** EDUCATION/AWARDS

Life Coach Certificate, In Progress

Technical Health Career School, Medical Assistant Certificate George Washington High School, High School Diploma Accomplishments

Bayfront Youth Family & Services: Manager of the Year 2014-2015 Paraprofessional Assessment: The Praxis Series

Paraprofessional of the year: School year 2011-2012 H.V. Group Home: Human Resources Manager 2007-2008 ADDITIONAL SKILLS

Organization, Customer Service, Scanner, Window XP, 30 WPM, ten key, Microsoft Office, Excel and Works, Word Perfect, File Management, and Classroom Management. Spring CM, Outlook, Taleo System, and Printer.