Customer Service Full Time

Abigail Frazier

*** ******** ******, #** • BROOKLYN, NY 11206 • adx0ys@r.postjobfree.com • 704-***-**** Education

UNIVERSITY OF NORTH CAROLINA WILMINGTON

B.A. in English, Certificate of Professional Writing Experience

NYU 404 FITNESS — OPERATIONS MANAGER

January 2023 – Present

• Provided excellent customer service to all gym patrons.

• Gained extensive leadership experience in a customer-centric environment.

• Managed a team of up to twelve student-workers at a time, ensuring proper floor operations throughout every shift.

• Organized inventory and delegated responsibilities to appropriate student-workers. INDOCHINE — SERVER

April 2020 – August 2022

• Provided generous hospitality to all customers.

• Gained proficient communication and collaborative skills in a fast-paced, team-oriented environment.

• Worked alongside a team of front- and back-of-house staff to provide a positive and timely experience to restaurant patrons.

GOODFELLAS — COCKTAIL WAITRESS

August 2018 – February 2020

• Provided hospitality services to all club patrons in a fast-paced and rigorous work environment.

• Gained extensive communication skills and knowledge about nightlife operations.

• Maintained a professional composure and positive attitude throughout every shift. Leadership and Activities

ALPHA GAMMA DELTA — DIRECTOR OF ACADEMIC ENRICHMENT November 2019 – February 2020

• Monitored the academic performance of 70 women, scheduling regular conferences to ensure academic success.

UNCW DANCE TEAM — CO-CAPTAIN

August 2020 – May 2022

• Helped lead a team of 20 women during weekly basketball games and fundraising events.

Hard and Soft Skills

• Professional Writing, Leadership, Customer Service, Hospitality, Communication

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