Customer Service Representative

SHELINA MARIE RODELA

Phoenix, Arizona · 602-***-****

adx0yo@r.postjobfree.com

Ambitious Customer Service Representative

My objective is to obtain a customer service position with an opportunity to focus on leadership, communication, and customer relations skills. EXPERIENCE

JUNE 2021- PRESENT

CUSTOMER SERVICE REPRESENTATIVE, MAXIMUS FEDERAL

ASSIST CONSUMERS WITH APPLYING FOR HEALTH INSURANCE THROUGH THE MARKET PLACE ALSO KNOWN AS OBAMA CARE. UTILIZING

AUGUST 2020 – MAY 2021

OUTSIDE SERVICES WORKER, MCKESSON

My daily shift calls for me to utilize computer technology to handle high volume calls while accurately recording detailed information to assist patients who qualify for the Novartis Patient Assistance Foundation. I provide status updates on current re-enrollment applications submitted to the foundation. Processing mail order prescription fills is also a request I complete regularly.

MARCH 2019 – JULY 2020

WAREHOUSE ASSOCIATE, HONEYWELL

Schedule called for a third shift position molding and prepping industrial face mask. I specifically ran a machine equipped to cut and seal. I also contributed in warehouse clean up and would occasionally float to other stations.

MAY 2017-FEBRUARY 2019

COMMERCIAL DEPARTMENT DELIVERY DRIVER,

AUTOZONE

I inspected company vehicle prior to departure. I organized delivery routes and verified invoices. I built rapport with auto shop and retail owners while ensuring that parts and packages where delivered as scheduled. then, upon my return to the store, I would inspect the vehicle at the end of each shift. EDUCATION

MAY 2010

HIGH SCHOOL DIPLOMA, SOUTH MOUNTAIN HIGH SCHOOL

SKILLS

● Customer Service

● CSR

● Call Center

● Customer Care

● Customer Support

● Customer Support

● Cold Calling

● Upselling

● Sales

2

Contact this candidate