ROXANNA COGILL Anderson IN ***** • 765-***-**** • adx0xv@r.postjobfree.com

PROFESSIONAL SUMMARY

Multifaceted, analytical, and highly motivated professional with extensive backgrounds safeguarding transportation infrastructures to ascertain reliable product deliveries for customer satisfaction. Leverage excellent administrative and interpersonal skills in developing critical process improvements with cross-functional teams to provide innovative solutions to various customer concerns. Proven record of accomplishment in multi-tasking functions to facilitate quality assurance management while maintaining professionalism and etiquette in responding to inquiries. Dependable forerunner, able to comprehend complex organizational processes to identify vulnerability gaps and procedures inconsistencies to enhance overall efficiency.

CORE EXPERTISE

Business Administration Quality Assurance Management ISO & SOP Compliance Troubleshooting Telephone Etiquette

Process Investigation Listening Skills Warehousing Inventory Control Outbound/Inbound Calls Production Management

Shipping & Receiving Assembly & Distribution Warehouse Safety Scheduling & Planning Regulatory Compliance Material Handling Clerical Experience

PROFESSIONAL EXPERIENCES

KETER NORTH AMERICA Anderson, IN

Transportation Planner March 2022 – February 2023

Primary responsibility is to oversee the routing and delivery of customer purchase orders. Understand customer order fulfillment requirements and disseminate that information through organization and external warehouses as necessary. Utilize customer forms or websites to plan the transport of orders.

Manage purchase orders and customer sales orders using Enterprise Resource System SAP

Analyze customer requirements and report that information to stakeholders

Analyze large customer data files in Microsoft Excel to gather and distribute information pertaining to orders.

systematic customer order processes.

Tracking of orders in various modes of shipment

Resolve problems with carriers, including re-routing and traffic problem ticketing.

Billing customers manually if required

Engages in continuous improvement efforts

CARTERS EXPRESS - LOGISTICS Anderson, IN

Customer Service/Transportation Specialist/Dispatch Route Manager May 2019 – March 2022 Process route/driver paperwork, effectively manage drivers using current company polices and procedures and dispatch drivers to and from facility while managing driver routes. Handle customer information on both inbound and outbound loads to foster long-term relationships for demand generation as well as competitive advantage.

systematic customer order processes.

Resolve email/phone call inquiries regarding late freight, overages, shortages, and damages by developing creative solutions aligned with company policies to exceed customer expectations.

Expedite order processes by sourcing reliable and cost-efficient Ensure timely delivery of packages by organizing and tracking freights on appropriate time schedules to facilitate outside carriers to divert transport overflows on the dock.

Leverage English communication skills in consulting driver managers, dispatchers, suppliers, dock operators, and customers to develop best practices shared across all field networks for streamlined operations.

Provide hands-on support to cross-functional departments during peak instances and understaffing occurrences to ascertain productive workflow management.

SMITHFIELD FOOD INC. Greenfield, IN

Shipping Clerk/Office Assistant March 2016 – January 2019 Demonstrated organizational skills in maintaining and verifying incoming/outgoing shipment processes to prepare various items for immediate consignment.

ROXANNA COGILL

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Monitored various paperwork such as purchase orders, return authorizations, special labels, and delivery notes to disseminate instructions to material handlers for prompt shipment transportation.

Directed all aspects of shipment movement by tracking procedures in receiving platforms, storage, and work areas to guarantee maximum package security.

Integrated inventory management principles in ensuring proper storage for all product stocks to ensure maximum security.

Displayed organizational proficiency in maintaining inbound/outbound commercial vehicles, load schedules, and list orders using SAP to provide information to customer service representatives comprehensively.

Maintained solid communications with internal/external customers, carriers, third-party logistics companies, and other office personnel to document as well as resolve issues using creative solutions.

Exemplified a continuous improvement mindset in identifying opportunities to expedite organizational processes to enhance operational productivity.

GREENFIELD TECHNOLOGY INC. (GTI) Anderson, IN

Logistics/Shipping/Inventory/Production/Assembly August 2013 – October 2016 Organized various logistical facets to provide world-class automotive parts that meet customer needs.

Operated various machines, tools, and equipment to accomplish quality assurance procedures to meet company production requirements effectively.

Oversaw delivery of appropriate containers production lines as well as totes storage and packaging according to designated label areas to adhere to the first-in-first-out (FIFO) protocols.

Accomplished necessary paperwork, such as production reports and inventory accounts to ensure accurate component picking as well as delivery to designated lines.

Stayed abreast with the Occupational Safety and Health Administration’s (OSHA) guidelines to consistently meet established operational standards for overall welfare plus cleanliness. QUALITY INN Anderson, IN

Front Desk Customer Service Associate/Office Manager July 2011 – August 2013 Served as the primary point of contact to guests to provide professional attention and personal recognition to cultivate positive impressions.

Determined solutions to various guest concerns with the immediate manager using quality management best practices to uphold service excellence.

Implemented appropriate gestures during guest engagements to cultivate optimal service satisfaction levels for enhanced lead generation and profitability.

Executed regular routine inspections in the front desk area and other public locations to consistently sustain the hotel’s vision and brand principles.

Utilized office administration proficiencies in checking guests, answering incoming calls, and handling reservations promptly to maintain the company’s positive reputation.

Processed cash and credit card transactions using the organization’s payment procedures to ascertain financial accuracy as well as security.

OTHER CAREER EXPERIENCES

TRACTOR SUPPLY CO Pendleton, IN

Production in a Distribution Warehouse

Headed production processes in a high-quality and fast-paced environment to meet targets while ensuring efficiency.

Selected products employed various machines in packing and shipped items according to operational standards to meet established production goals regularly.

Received products from suppliers and operated inventory management practices to report shortages to the immediate supervisor effectively.

Recorded produced goods, finished tasks, and other services daily in production sheets to document individual accomplishments for human resource processing.

GUIDE CORPORATION Anderson, IN

Assembly Operator

Analyzed blueprints and other drawings comprehensively to manufacture high-quality rear taillights for automobile vehicles.

Controlled various machines using established standard operating and safety procedures to assemble product parts with guaranteed functionality.

Verified products and respective parts before shipment using quality management practices to ensure correct assembly. ROXANNA COGILL

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Packaged products securely with shipping information and documented items with solid attention to detail to expedite processes for prompt delivery.

Previous Roles:

Server, Olive Garden Noblesville, IN • Server, Cracker Barrel Anderson, IN • Server, Red Lobster Anderson, IN EDUCATION, TRAINING, & CERTIFICATIONS

Computer Administration, Ivy Tech State College Anderson, IN High School Diploma, Madison Heights High School Anderson, IN TECHNICAL SKILLS

Microsoft Office 365 (Excel, Word, Outlook, PowerPoint) Windows OS AS/400 SAP Databases / WMS TMW

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