Customer care advocate, consultation services (sales), quality special
Resume:
**** ********* ** ****** ****, FL *****
adx0x7@r.postjobfree.com Cell: 904-***-****
Melynda G. Johnson
Sales/Marketing Lic. Real Estate Broker/Owner Project Manager
Recruiter Community Partner
Offering Strong Commitment and Work Ethic, Visionary Leadership, and Continuous Improvement
Professional Summary
Experienced, competent and reliable self-starter who excels at working in changing, diverse environments
Dedicated change agent who lends expertise in business practices, life coaching skills and professional knowledge to local youth and other professionals
Innovative problem solver; always focused and motivated toward success
Consistently recognized by management and peers for demonstrating the ability to effectively multi-task while consistently achieving positive results
Core Competencies
Microsoft Office/Adobe Creative Suite
Needs Assessment & Training Development
Curriculum Development
Relationship Management
Lead Conversion
Quick to Think/Problem Solve
Sales & Presentation
Motivational Leadership
Continuous Quality Improvement
Performance Consulting
Education & Training
Graduate Course Work in Master of Science in Education/ Management and Administration of Programs;
Nova Southeastern University; 30+ Hours Completed
Bachelor of Science in Management;
University of Phoenix 2011
Certifications & Licensures
Lic. Real Estate Broker
International Property Specialist
Six Sigma, Yellow Belt Certified for Process Improvement
Certified Quality Improvement Specialist, American Society for Quality
Certified Probate Expert
7 Habits of Highly Effective People (Trainer)
Emotional Intelligence (EQ) Certified Trainer
Certified Development Coach/Trainer (2011)
Career Notables
2018-2021 Broker Top Agent Over $5 million; Multi-Million Dollar Producer
2016, 2017, 2018, 2019, 2020, 2021 Top Individual Sales
2016, 2017, 2018, 2019, 2020, 2021 Most Closed Units
Top Recruiter 2018, 2019, 2020, 2021
Co-Author of self-help book, How to Survive When Your Ship is Sinking released 2012
Department Employee of the Month: March 2010, December 2010 and May 2011, University of Phoenix
Campus Employee of the Month: December 2010, University of Phoenix
3rd Quarter Top Performer/ Enrollment Excellence 2009, University of Phoenix
Professional Experience
iLux REALTY LLC Since 2019
Licensed Real Estate Broker/ Founder/Sales and Marketing Director/ Master Coach
Currently multi-million-dollar producer working with Luxury Buyers, Sellers and Investors in all real estate services.
Offices in Northeast Florida -Jacksonville and surrounding areas, Central Florida- Tampa, Orlando, Palm Bay, Puerto Rico
Manage daily real estate brokerage operations and agents.
Provide coaching and training for new and veteran agents on best practices and systems
Agent recruiting
Prospective client consultation and needs assessments for both buyers and sellers
Create marketing materials for brand awareness and lead generation
Perform agent duties: showings, open houses, contract writing, negotiation
Melynda Gayle Johnson PA Since 2015
Licensed Real Estate Agent/ Team Owner
(EZ Choice Realty 2017-2019, Legacy Realty 2016-2017, KW Realty 2015-2016)
Recognized for selling my first home within my first two weeks as a Realtor.
New business lead generation and conversion
Prospective client consultation and needs assessments for both buyers and sellers
Create marketing materials for brand awareness and lead generation
Perform agent duties: showings, open houses, contract writing, negotiation
Duval County Public Schools (Jacksonville)
Teacher 2013 - 2015
2015- 4th Grade
2014- 7th and 8th Grade Advanced Language Arts, Intensive Reading
2013/2014- Kindergarten - 3rd grade Multi-grade Classroom
Provide grade level instruction for students working to double promote to 9th grade by the end of the school year using the district Curriculum Guide aligned with the Language Arts Florida Standards. Provide Intensive Reading instruction for students who have testing below current grade level.
University of Phoenix, North Florida Campus (Jacksonville)
Enrollment Advisor, Recruitment Specialist
College of Education and the John Sperling School of Business
2008 – 2013
Performance based sales/ recruiting through outbound and inbound calls for prospective students. Advise and recruit students through career advisement and financial aid, Florida certification process, and all programs
Interim Business to Business Advisor Workforce Solutions
Collaborate and network with business representatives and leaders to forge new relationships and grow partnerships; conduct information sessions for potential students and participate in client-sponsored events and activities; attend networking events to develop industry and community contacts while building community awareness of the University
BlueCross BlueShield of Florida (Jacksonville)
Quality Auditor
2003 – 2008
Perform detailed analysis to determine root cause of problems and identify continuous opportunities for improvement; provide one-on-one coaching and continuous education and training to front line as well as training staff
Customer Service Associate
2001 – 2003
Provide highest quality first contact resolution to a provider and subscriber-based call center
References Available Upon Request
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