Precious Burks

Community Manager

Houston, TX ***47

adx0x6@r.postjobfree.com

+1-337-***-****

Honest, dependable, DRIVEN Responsible Property Manager committed to ensuring safe and comfortable environments for the communities’ residents as well as providing and advocating needs to corporate offices. Experienced Property Manager successful at raising property occupancy rates from lower 70’s to 100%. Securing long term tenants, committing to servicing community upkeep and property updates. Property Manager being accessible to all tenants concerns and needs. Offering outstanding organizational and time management skills. Property Manager holding oneself accountable. Versatility bringing a blend of universal people skill sets combined with the ability to implement and enforce property rules and regulations. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Community Manager

Huntington at Sienna Ranch - Missouri City, TX

April 2023 to Present

Responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. As the Assistant Community Manager, I play a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position. I manage all phases of the operations, including personnel, leasing, maintenance, financial, administration

& risk management, in the absence of the Community Manager. As an onsite leader, I supervise all aspects of the property and staff to ensure compliance with the companies policies and procedures, safety and fair housing guidelines, and liability concerns. Essential Duties & Responsibilities

• Financial Management

• Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently

• Responsible for processing and reconciling daily all account receivables

• Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions

• Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income.

• Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable

• Responsible for all end of the month closing procedures and reporting

• Maintain accurate and organized records; auditing resident files to ensure accurate records

• Responsible for walking units and posting all move-out charges, statements, and security deposit refunds

• Personnel Management

• Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff

• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

• Promote harmony and quality job performance of staff through support and effective leadership

• Ensure staff compliance and consistency with Company policies and procedures

• Strategic Leasing Management

• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/ documentation of leases, and reporting systems are accurate and up to date

• Implement marketing strategies & systems put in place by the annual marketing plan

• Deal with resident complaints, concerns, and requests to ensure resident satisfaction

• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)

• Effectively show, lease, and move in prospective residents

• Administrative Management

• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff

• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)

• Assist with supervision of all business functions related to operations

• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/ pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.) Asst. Property Manager

Summit at Northridge Manor - Beaumont, TX

December 2022 to April 2023

Managing a HUD takeover property with all correspondence and management responsibilities. Utilizing share point and assisting in logistics for Northridge Manor. Assisting current tenants with information as it pertains to their leases. Reiterating new rules and regulations relating to the new management company. Answering multiple phone calls, accepting rents, property inspections, Hud compliance.

Opening and closing business office. Calling multiple vendors, scheduling, paying bills. Cleaning business office and common areas. Updating tenants phone numbers, private information. Updating community board in office with current monthly updates and activities for residents in community. Creating newsletters, passing out notices on property. Helping with new takeover paperwork and changes. Supporting manager, general manager with virtual offerings and trainings. Email new management company tenant correspondence and questions as it relates to tenants needs etc Administrative support and assistance to the property manager. Monitoring shared emails, mailbox and rent box. Provide monthly training events and community events as it pertains to the property. Providing leadership skill sets to tenants in learning center. Assisting with technical and leadership learning. Assisting in PowerPoint and share point data. Performing market surveys for property and comparing market pricing. Ordering supplies, corresponding with vendors and delivery of products. Senior Property Manager

Sunquest Properties - Sulphur, LA

November 2018 to September 2022

Conduct all business in accordance with Sunquest Properties’ policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws. FINANCIAL

• In conjunction with the RPM, assists in formulation of budgets for each upcoming calendar year. Responsible for staying within the established budget guidelines throughout the year.

• Actively maintain and report monthly variances and narratives.

• Ensures that all rents are collected when due, and posted in a timely manner. Makes sure that all bank deposits are made immediately.

• Performs evictions and utility cut-offs.

• Maintains constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Responsible for approving and submitting all invoices to the corporate office for payment.

Makes rental rate recommendations to Regional Property Man SAFETY

• Reports all liability and community incidents to the corporate office immediately. Ensures that all workers’ compensations claims are reported and proper paperwork is completed.

• Property manager will complete any pertinent safety checklists with maintenance staff. ADMINISTRATIVE/OFFICE

• Ensures that lease files are complete and that completion of leases is being executed properly. Approves in writing all leases on the property.

• Responsible for offices opening on schedule, condition of office, and model/show apartment (if applicable).

• Attends scheduled management meetings with Regional Property Manager.

• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis. RESIDENT RELATIONS

• Maintain a positive customer service attitude.

• Periodic inspection with resident all move-in/move-outs.

• Review all notices to vacate to determine the cause of the move-out.

• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

MAINTENANCE

• Physically walk and inspect community on a regular basis; check on vacant apartments.

• Updates Onesite & Yardi software indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely condition of apartments after move-out.

• Work closely with Maintenance Supervisor to monitor and schedule all maintenance activity. MARKETING/LEASING

• Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.

• Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.

• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, and community involvement.

HUMAN RESOURCES

• Trains, motivate and supervise all on-site staff in order to achieve operational goals of assigned community. Including training, ongoing formal and informal performance evaluation, instructing and advising on-site staff of employee procedures and guidelines.

• Provides comprehensive feedback to non-performing employees.

• Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis. Assistant Property Manager

Peppermill Apartments - Sulphur, LA

November 2018 to July 2019

Assist with managing property and helping to fill occupancy on property. Taking and processing applications for apartments. Inspections and working with maintenance communications. Accept and process rents. handle property compliance and correspondence. Monitor maintenance make readies, etc..

Assistant Community Director

Elmington Property Management - Lake Charles, LA

February 2017 to July 2017

Assist Property Manager with all correspondence. Assist Property Manager with processing evictions. Advance Property Date, Input all rent payments, check delinquency on tenants accounts. Update Application Status For our property. Marketing, Filing Evictions, attending court dates, Process applications for potential tenants,

Correspond with compliance, Answer multiple phone lines, update property waiting list for Hud and Tax Credit. Bank Deposits using Pinnacle Financial Partners, Train in grace hill, data entry in one-site daily. Check drop box, corresponds with One site courtesy officer pertaining to disruptions onsite w/tenants. Build rapport daily with tenants and potential tenants. Correspond with leasing agents; receive messages for office staff, check property grounds with maintenance, perform wellness checks on tenants if cause is suspected. Promote Customer service and give great feedback. Assist potential tenants in finding rental information if they over or Under qualify. Make keys for tenants, perform move ins. Pay bills in ops, code bills and scan them. Perform Rent changes, and etc assist tenants with complaints, or anything pertaining to their way of living on property. Inspect apartments and assist terminix in walking apartment homes. Filing paperwork daily, sending property Changes correspondence to tenants on property. Assist all staff in needs of ordering supplies and or water for staff. Education

General Studies

Sowela Technical Community College - Lake Charles, LA May 2012 to December 2014

Certification in Phlebotomy in Phlebotomy

Vital Testing Center - Lake Charles, LA

March 2010 to June 2010

High School diploma in High School

Eternity Christian Academy - Lake Charles, LA

January 2005 to July 2005

Skills

• RECEPTIONIST (1 year)

• Retail Management

• Outlook

• Administrative Assistant

• Yardi

• Multi-line Phone Systems

• Property Leasing

• Fair Housing Regulations

• Section 8

• Office Management

• Event Planning

• LIHTC

• Property Management

• Negotiation

• Management

• OneSite

• Project management

• Communication skills

• Computer skills

• Microsoft Office

• Organizational skills

• Assistant Manager Experience

• Employee Evaluation

• Research

• Budgeting

• Microsoft Word

• Conflict Management

• Financial Report Writing

• Merchandising

• Administrative experience

• Customer service

• Sales

• Landlord-tenant law

• Property maintenance

• Filing

• Customer relationship management

• Phone etiquette

Certifications and Licenses

Driver's License

Additional Information

SKILLS

Senior Property Manager

Customer Service Skillsets

Administrative Assistant (6 years)

Phlebotomy

2004 to 2005

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