Customer Service Winter Haven

Brandee Dutcher

Lakeland, FL *****

adx0wx@r.postjobfree.com

+1-863-***-****

Work Experience

Server

Golden Corral Corporation - Winter Haven, FL

April 2014 to May 2022

• Serving food and beverages while maintaining high quality service to over 100+ customers daily

• Successfully solved customer conflict and problems when mistakes were made with orders and payments.

• Restocking

Head Server/Manager

Mugs and Movies - Lakeland, FL

January 2009 to February 2014

1. Trained employees according to policy and procedure. Verify and confirm the staff schedule to ensure all shifts are covered.

2. Managed and guided servers

3. Confirmed all bill calculations and accurate payment of any guest checks 4. Managed a server team of 4 Created and organized team schedule 5. Resolved customer issues

Education

12

Winter Haven Senior High School - Winter Haven, FL August 1997 to May 2001

Skills

• Busser

• Serving Experience

• Restaurant Experience

• POS

• Team Management

• Organizational Skills

• Management

• Host/Hostess

• Leadership

• Kitchen Experience

• Cash Handling

• Cooking

• Bartending

• Customer Service

• Sales

• Conflict Management

• Restaurant Management

• Food Safety

• Cost control

• Financial management

• Research

Certifications and Licenses

Food Handler Certification

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