Customer Service Sales Associate
Resume:
Leatrice Sanders
Lithonia, GA *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Material Handler
Ranstad-DHL/Trane - College Park, GA
February 2023 to May 2023
Scanning items into the computer system for packing slips Box formulation for production
Assembly line packing
Quality Assurance
Maintaining daily production quotas
Remote Customer Service Representative
Metasys Technologies - Decatur, GA
April 2022 to September 2022
Assisted Insurance clients of Kaiser Permanente with quotes, policy information, and payments Transferred calls to specific departments
80-100 calls per shift
Operating in a Remote home call center environment Caregiver
NORTH METRO COMMUNITY SERVICES - Lawrenceville, GA December 2021 to March 2022
Assisted a Disabled client with meal preparation, grooming and daily routine Escort to and from transportation port
Medical Customer Service Rep
Wipro - Atlanta, GA
November 2020 to March 2021
I assist clients in setting appointments for Covid 19 testing in IN,CA,NC,NJ,&FL. Data Entry Skills are highly implemented
Cashier
Harris Teeter - Charleston, SC
June 2020 to November 2020
Assisting customers with grocery purchases
Senior Agent
iQor - Charleston, SC
May 2020 to July 2020
I handle inbound and outbound calls for CapitalOne customer. Trouble shooting
Adjusting account information
Receive credit card payments
Customer Sales Associate
Dollar General - Covington, GA
December 2018 to February 2019
• Assisted Customers with purchases, returns and exchanges
• Stocked sales floor
• Processed shipment
• Trained for Opening and Closing
• Balanced out Cash intake, Prepared and managed and maintained Balanced Cash Safe. Sales Associate
Family Dollar - Decatur, GA
September 2016 to January 2017
• Assisted customers with retail purchases
• Processed shipment and stocked sales floor
• Maintained a balanced cash drawer
Customer Service Representative
Arise IBO - Decatur, GA
March 2013 to July 2014
• Assisted customers of Carnival Cruise Lines, AT&T, and TurboTax
• Operated an at home inbound call center
• Maintained a professional attitude
• Reservations,Product/Package Management and Technical Support Sales Associate
Family Dollar - Stone Mountain, GA
August 2012 to January 2013
Assisted customers with retail purchases
Processed shipment and stock sales floor
Maintained a balanced cash drawer
• Retail sales
• Cashier
• Data entry
• Independent operator
• Stocked items
• Verified personal information
Appointment Setter
BLUE WORLD POOLS - Marietta, GA
April 2011 to July 2011
• Set appointments for potential in ground pool owners
• Implemented route planning for salesman in targeted regions statewide
• Made 150-200 out bound calls daily
• Maintained daily and weekly quotas
Education
Medical
Everest College - Decatur, GA, US
September 2010 to January 2011
Morris Brown College - Atlanta, GA, US
September 1996 to April 1997
Hilton Head High School - Hilton Head Island, SC, US August 1991 to June 1995
Skills
• Windows
• Microsoft Word
• Customer Service
• CSR
• Customer Care
• Call Center
• Customer Support
• Multilingual
• Sales
• Hospitality
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