ERIC CASTAY

***** ****** ** · 504-***-****

adx0vl@r.postjobfree.com

Have been in the Customer Service field for the past 23 years. I have dealt with many guests at the same time being in the casino business and I have done so very professionally.

EXPERIENCE

DECEMBER 2021 –

PRESENT

SPORTSBOOK SUPERVISOR, Treasure Chest Casino

Responsible for making sure FanDuel procedures are being followed, creation of Monitored Customers, making sure Title 31 is entered properly and customer service.

SEPT EMBER 2017– DECEMBER 2021

DUAL RATE, Treasure Chest Casino

Deal the Games I was scheduled for following Treasure Chest procedures, customer service. Responsible for keeping games running by making sure tables have enough chips and making sure Player ratings are kept up to date.

February 2015 – September 2017

DUAL RATE, HOLLYWOOD CASINO(BR)

Dealt all games, delivered great customer service. Also occasionally supervised and was responsible to keep the games running and to create player cards and monitored players play to help monitor comps.

EDUCATION

MAY 1991

ASSOCIATES DEGREE, Phillips Junior College

Degree in Computer Information Services, made the Dean’s List, and graduated with a 3.91 GPA.

SKILLS

Have helped open new casinos and TCC Sportsbook

Punctual and always come to work

Willing to travel

Comfortable with Computers

Very knowledgeable with Sports

ACTIVITIES

One of my favorite passions is bowling, have bowled for many years in a league. I was asked to help open 2 casinos in my time as a supervisor for the casinos. Have been in the casino business for over 22 years, therefore very equipped with following procedures and customer service.

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