Help Desk Active Directory

Skills Summary

Microsoft Certified Professional

Microsoft 365 Certified Modern Desktop Admin

Microsoft Bitlocker Monitor System

Microsoft Outlook Administration

Network Switch Maintenance

Citrix Management

CompTIA A+

SCCM Administration

Apple Computers, iPads, iPhones

CompTIA Network +

Windows Server Active Directory

Novell Certified Engineer

Professional Experience

Professional Driver

12/2022 to Present

Hertz Rental Alexandria, VA

Provide Driver Service for various clients

Computer Engineer (TEK Systems Contractor)

09/2014 to 12/2022

Encompass Health of Birmingham, AL

Cisco Edge Switch installations and troubleshooting

Corporate Windows 7 to Win10 Migration

Michelin/ BF Goodrich Project Tuscaloosa, AL

Provide Help Desk related phone and remote support for Corporate and Field users

Software support/Installation/Management

Nemours Children’s Hospital Project Orlando, FL

HP Printer, Copier repair/installations/connectivity issues

Day to Day ServiceNow Asset management

Marriot/Tanger Project

Traveled from Site to Site supporting various hardware/software/applications

Assisted with roll out of Windows 10 Pilot upgrade

Computer Consultant

08/2012 to 06/2014

Mercedes Benz in Tuscaloosa, AL

Managed Computer Migration from windows XP to windows 7 with WinPE software and Microsoft System Center Configuration Manager (SCCM)

Maintained Computers with ServiceNow Software on desktop computers in the Mercedes Benz Factory

Serviced, Connected Lenovo Computers in Robotics Environment

Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff

Inventory Associate,

03/2012 to 08/2012

WIS International – Birmingham, AL

Processed client stock for various retail departments with hand held computers

Maintained and Connected handheld scanning computers with the company inventory

Computer Consultant,

09/2010 to 03/2012

Infinite Records – Accokeek, MD

Serviced, Connected Dell computers for various small businesses.

Developed and implemented complex Internet and Intranet applications on multiple platforms.

Hardware Manager

09/2008 to 09/2012

Van Ness Feldman

Serviced all computer hardware, printers and servers.

Configured Desktops with Desk Site document management software.

Troubleshot and investigated all software issues.

Consultant

08/2008 to 09/2008

Van Ness Feldman

Configured desktops with Interwoven Document Management Software.

Installed Microsoft Windows Server 2003 and Active Directory on Dell Servers.

Complemented complex Internet and Intranet applications on multiple platforms.

Information Technology Manager

01/2000 to 01/2008

Jacobson Holman PLLC

Constructed Novell 6.0 and Windows 2000 network infrastructure.

Installed Windows 2000 Servers, Windows 2003 Servers and troubleshoot all computers.

Established compatibility with third party software products by developing program for modification.

Consultant

01/1998 to 01/2000

DMR Consulting – Fairfax, Virginia

Installed Windows NT 4.0 (on Compaq network servers) for a telecommunications company.

Administer Windows NT 4.0, Novell 4.11 servers and Microsoft Exchange servers for Telco Communications.

EDUCATION:

BACHELOR OF SCIENCE: Computer Science, 1980

University of Wisconsin – Center System

1990 HumRRO Technical

Contact Information:

Email: adx0v5@r.postjobfree.com

Cell: 202-***-****

Contact this candidate