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Customer Service Scrum Master

Location:
Huntsville, AL
Posted:
July 01, 2023

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Resume:

RW Ronnie Weaver

Huntsville, AL ***** 256-***-**** adx0v2@r.postjobfree.com

PROFESSIONAL

SUMMARY

Friendly and engaging consulting professional offering 18 years of experience working with a varied array of individuals and settings. Whether its working with professionals at NASA, or trying to improve the quality of life for someone suffering from the effects of dementia. Im passionate about providing support, resources and utilizing a unique skill set in resolving problems and improving customer satisfaction.

SKILLS Servant-Leadership

Active Listener

Critical Thinking

Interpersonal Communication

Project Documentation

Flexibility

Negotiation

Adaptability

Customer Service

Team Building

WORK HISTORY SENIOR CONSULTANT 04/2008 to 06/2012

Booz-Allen & Hamilton Huntsville, AL

Streamlined development processes to cut downtime and optimize employee productivity.

Certified Scrum Master helped to implement Agile methodology of production in software development at NASA Enterprise Applications Competency Center (NEACC)

Member of NEACC Business Readiness Team helped to implement Change Management at Center

Participated in NASA Business Process Lead Summit providing support as needed.

Content Manager on HCIE Portal for Business Readiness Writing test plans and preforming QA Manual testing of functionality and documenting results

Acted as facilitator between Owner, Stakeholder and SCRUM team FAMILY REUNIFICATION AND PRESERVATION 03/2003 to 10/2007 SPECIALIST

Northeast Alabama Family Options Guntersville, AL Presented program to family and referring social worker Performed initial intake assessment of family.

Created treatment plan to address concerns identified during assessment. Reported child abuse in accordance with legal standards of mandatory reporters.

Visited home environments 2 to 3 times weekly develop skills ie parenting, conflict resolution, anger management and communication skills. Documenting measurable progress during intervention. Promoted community integration by providing extensive physical, emotional and social support.

Developed rapport to create safe and trusting environment for care. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Collaborated with community program leaders and advocates to make resources accessible to those in need.

Worked with various members of local judicial system and presented results and recommendations to Judge and DHR officials. SOCIAL SERVICES DIRECTOR 01/2000 to 03/2003

Cogburn Nursing Facility Huntsville, AL

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Completed initial assessment and psycho-social evaluation of each resident, developed and implemented individualized treatment plan to address identified needs.

Worked closely with home health agencies during discharge planning to provide nursing and equipment needs upon returning home. Performed investigation of abuse directed toward staff or other residents, working within state guidelines.

Provided training to new staff and family members of dementia effected persons.

Wrote and implemented behavior modification plans when indicated Used critical thinking to break down problems, evaluate solutions and make decisions.

ADDICTION COUNSELOR 06/1996 to 01/2000

Huntsville Metro Treatment Center Huntsville, AL Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.

Offered professional, respectful therapy to addicted individuals in outpatient treatment facility.

Assessed and treated patients through narcotic addictions, making referrals for comorbid conditions as needed.

Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.

Developed patient care plans and documented progress toward goals. Displayed sensitivity to cultural and linguistic needs of clients and families served.

Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Provided counseling and support for 70 clients with drug and alcohol abuse issues.

EDUCATION Bachelor of Science Behavioral Science 06/1996 Athens State University, Athens, AL

CERTIFICATIONS Addictions Counselor

Certified SCRUM MASTER



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