Customer Service Account Manager
Resume:
RESUME OF RACHEAL JONES
PERSONAL DETAILS
Contact Address : **** ******* ***. ****** **. 30260. USA
Telephone Number : +1-770-***-****
E-mail Address : adx0to@r.postjobfree.com
Date of Birth : 03/21/1983
Sex : Female
Languages : English and Spanish (Basic)
CAREER OBJECTIVES
To gain work experience with a success driven company where I can be challenged daily and function as a team player or individually
Study further to continually improve my knowledge and skills
To achieve the company’s goals and learn from the people I work with SKILLS SUMMARY
Highly dedicated and proactive individual with excellent interpersonal skills
Self-motivated, work well independently or as a member of a team
Out-going, flexible, charismatic with ethical behaviour
Quick learner, always prepared to go the extra mile in order to achieve my and the companies goals
Excellent time Management and ability to prioritise
Strong organisational and selling/entrepreneurial skills
Excellent communication and problem solving skills
Excellent verbal and written skills especially in communicating with clients and fellow suppliers
Sound numerical and budgeting skills, strong organisational abilities, accuracy and attention to detail and great computer skills
Sound and well-developed people management skills (mentoring of staff members)
Strong technical abilities, service oriented / flexible and good problem solving skills EDUCATION
Bachelor of Law -University of South Africa (2014)
National Diploma in Travel & Tourism – Academy International Business School (2002)
Senior High School Certificate –Ibenga Girls High School (2000) WORK EXPERIENCE
Senior Key Account Manager-Emirates Airlines (Jan2022-Sep2022)
Globally and Nationally Promoting Emirates Airlines brand, products and services through the primary distribution channels available and making sure that they are of a high standard.
Management of the performance and growth of assigned account portfolio by executing sales activity, maintaining strong relationships, and recommending new opportunities to expand Emirates market share in the region.
National Corporate Sales Manager-Singapore Airlines (July2019-Nov2021)
Maximizing Singapore Airlines Corporate Sales by setting realistic expectations and pushing through on these expectations with determination and drive to grow revenue as much as possible.
Scout for potential prospects & and introduce new corporate accounts consistently and assist in developing a marketing plan that benefits both the client and Singapore Airlines. Key Account Manager-Singapore Airlines (July2015-July2019)
Manage existing corporate portfolios and identify opportunities for up-selling/cross-selling. Key Accounts Manager (Corporate) – Reynolds Travel Centre (Mar 2015 – July 2015)
Grow and maintain corporate accounts
Key Accounts Manager (Corporate & Government) – Viola Travel SA (Jul 2012 – Feb 2015)
Seek new business opportunities by growing and maintaining client accounts to achieve overall sales targets
Ticketing & Corporate Sales Consultant – British Airways Comair Limited (Mar 2006 –Jun 2012)
Dealing with British Airways Comair Limited’s corporate clients travel arrangements and Liaising with them on sales and product management initiatives
Customer Service & Ticketing Consultant - Nationwide Airline (Mar 2003 - Feb 2006)
Basic ticketing and Customer service duties
INTERESTS
Golf, Latin American Dance
REFERENCES
-Sandy Miller
Life Coach
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