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Registered Nurse Customer Service

Location:
Lagos, Nigeria
Posted:
July 01, 2023

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Resume:

Agu Maria Nkechi

Registered Nurse (RN)

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high- stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Skills

Acute & Chronic disease management

Patient and family advocacy

Strong clinical judgment

Oxygen saturation standards

Intravenous therapy

Medication & IV Administration

Patient education and counseling

Infection prevention and control

Privacy and confidentiality

Medical Records Management

Work History

2021-04 - Current Dialysis Nurse

Healing Stripes Hospital Diagnostic Center, Lagos State, Nigeria Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability. Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results. Cared for patients by providing personal assistance and ambulation. Administered medications and treatments according to physician orders. Administered initial assessments and conducted thorough patient interviews to establish nature of issues and medical history. Lagos State Nigeria

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Communicated empathetically with patient concerning lifestyle factors affecting kidney health, such as diet or substance abuse and provided information on available support resources.

Assisted physicians with administration of internal imaging procedures and interpretation of results.

Assisted surgical staff on kidney transplant procedures, providing guidance on specifics on patient condition as well as direct support during surgery. Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions. Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.

2020-11 - 2021-03 Staff Nurse

Outreach Women And Children Hospital, Lagos State, Nigeria Coached new mothers with breastfeeding techniques, postpartum self- care and infant care to promote easier transition into motherhood. Supported physicians in both planned and emergency Cesarean section procedures.

Aided with induction of labor for women suffering from complications such as preeclampsia.

Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.

Performed vital signs checks and administered vaccinations to infants following birth.

Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status. Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.

Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options. Managed care from admission to discharge.

Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.

Education

2017-10 - 2020-11 Registered Nurse (RN): General Nursing School of Nursing, Sacred Heart Hospital - Abeokuta, Ogun State,Nigeria Certifications

2022-04 Basic life support - American Heart Association 2022-05 Advanced cardiovascular life support - American Heart Association Interests

Medical - Surgical Nursing

Nephrology Nursing

Advanced clinical practice

Referees

Available upon request



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