SARAH J. FRENETTE

**** ******* ***** ******, **** Shores AL 36542 C: +1-251-***-**** adx0sp@r.postjobfree.com

PROFESSIONAL SUMMARY

Team member who continually maintains a positive attitude while interacting with demanding clients.

EDUCATION

H.S.: Honors Track Aug 95 – June 98 Nonnewaug High School, Woodbury, CT

H.S.: Honors Track Aug 98 - May 99 Vanoss High School, Ada, OK

Valedictorian of SR High School Class with 4.0 GPA

B.S.: Biology/Chemistry Aug 99 - May 04 Southern Nazarene University, Bethany, OK

Graduated Magna Cum Laude with 3.67 GPA

SKILLS

Self-Motivated Highly Dependable Strong Verbal Communication

Quick Learner Creative Problem Solver Excellent Attention to Detail

Gap in my employment from 2014-2018 due to my ex-husband being stationed in Germany with the Army.

WORK HISTORY

Guest Service Representative

Poole and Associates, 126 Cove Ave, Gulf Shores, AL 36542 05/2023- Present

Make reservations for the guests whether it be in person, over the phone or through email

Answer the phone

Prepare guest arrival packets

Check guests in and out

Take payment from guests

Coordinate with cleaners

Check emails and respond accordingly

Coordinate with maintenance on any issues guests are having

Licensed Insurance Agent

The General Insurance, Nashville TN 08/2022 -05/2023

Write auto policies

Assist in answering the phone

Disposition all calls

Return all voicemails and emails in a timely manner

Take payments for policies

On Sundays, perform customer service duties on policies such as vehicle changes, driver changes and address changes

Licensed Insurance Agent

Billy Merchant Farmers Agency, 2225 N McKenzie Street, Foley, AL 36535 11/2021- 08/2022

Wrote homeowners, condo, and mobile home policies

Wrote auto policies

Wrote umbrella policies

Wrote renter policies

Assist in answering the phone

Make mortgagee changes

Greet clients when they come into the office

Take payments for policies

Make EOI’s and COI’s

Guest Service Representative

Poole and Associates, 126 Cove Ave, Gulf Shores, AL 36542 06/2021-11/2021

Make reservations for the guests whether it be in person, over the phone or through email

Answer the phone

Prepare guest arrival packets

Check guests in and out

Take payment from guests

Coordinate with cleaners

Check emails and respond accordingly

Coordinate with maintenance on any issues guests are having

Guest Service Agent / Loyalty Champion

Holiday Inn Express, 24700 Perdido Beach Blvd., Orange Beach, AL 36561 11/2020-06/2021

Ensure guests have a wonderful first impression

Frequently communicated with guests through telephone, fax and email using professionalism and proper etiquette

Handle guest complaints courteously and resolving them expeditiously

Created, confirmed and adjusted reservations ensuring all requests were met

Balance cash drawer and deposits each shift

Computed bills, processed payments and corrected billing errors all while making sure that the property revenue was up to par

As the property’s loyalty champion, I would encourage colleagues to enroll guests into IHG’s rewards program and focus on the return of the guest in the future

Also, as loyalty champion, I would respond to all reviews the hotel received and provide service recovery for issues during stays with the hope of having the guest return in the future so that we could prove to them this was an anomaly and not the norm

Hostess/Food Runner/Busser/Retail Worker

Playa at the Sportsman Marina 27842 Canal Road, Orange Beach, AL 36561 07/2020-11/2020

Greet guests as they come in

Answer telephone

Make reservations through Open Table

Seat guests

Run cash register in gift shop

Clean and bus tables after guests are finished

Run food from the kitchen to the guest’s tables

Online English Teacher

VIPKid 08/2018-11/2019

DaDa 09/2018-03/2019

Whales 03/2019-07/2020

Quickly establishes rapport

Quickly adapts to student's needs

Encourages natural conversations whenever possible by engaging the student in further questions relating to the topic

Corrects mistakes in a kind manner to help the student continue to feel comfortable speaking

Adept at writing feedback for lessons

Temporary Office Clerk

Post University (through Aerotek Staffing) – 800 Country Club Rd, Waterbury, CT 06708 08/2014 – 10/2014

Paid close attention to accuracy in clerical tasks such as sorting and filing

Updated department records, making sure that each student’s file was accurate and complete

Worked as a team player, cooperating well with all employees

Left to move to Germany

Substitute Teacher

Vanoss Public Schools - 4665 County Road 1555, Ada, Oklahoma 74820 08/2009 - 01/2014

I brought flexibility and versatility to my work, with the ability to pick up material and motivate classes towards success

Fairness: Ability to establish an evenhanded and ethical atmosphere for all students

Flexibility: Ability to adapt to new environments and to the students as individuals

Versatility in methods of instruction and ability to adapt quickly

Price Accuracy Team Member

Target Corporation - 6814 Charlotte Pike, Nashville, Tennessee 37209 04/2011 - 01/2013

Facilitated a strong guest focused culture that exceed guest expectations

Ensured merchandise signing, labels, and tickets were priced accurately

Drove sales by completing price changes quickly and accurately

Certified Nurses’ Aide

Hillcrest Medical Center - 1120 S Utica Ave, Tulsa, OK 74104 05/2008 - 07/2009

Provided optimum patient care as a professional CNA within Emergency and Post-Partum departments

Appreciated for effective team collaboration, patient relations, chart accuracy and consistent deliverance of empathetic care

Professional Teller

Bank of America - 5101 S Sheridan Rd, Tulsa, Oklahoma 74145 06/2006 - 10/2007

Maintained contact with clients regarding cash and checking services

Balanced cash drawers and cross sold bank products and services

Proof Operator

Stillwater National Bank - 1908 S. Sangre, Stillwater, Oklahoma 74074 04/2004 – 05/2006

Operated proof machine to sort, list and prove deposits, debits and credit items

Encoded and balanced customer account transactions using document-encoding equipment

Balanced deposits and reconciled errors when necessary

Ensured quantity and quality standards were maintained to promote effective and efficient customer service

Contact this candidate