Customer Service Administrative Assistant
Resume:
Janai Bruce
Stockbridge, GA *****
*******************@*******.***
Recognized for exceptional people skills / High customer service standards / Excellent team player / Strong problem solving ability / Consistent empathy / Active listening / Establishes rapport quickly / Superior computer skills and telephone etiquette / Resourceful and consistently meets and exceeds productivity goals Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Breast Data Facilitator
Wellstar Health System - Marietta, GA
December 2022 to Present
Providing support for various departments with data analysis pertaining to womens breast health. Scheduling diagnostic exams, screenings, MRI's, Bone densities and various exams that pertain to womens health. Assisting with obtaining priors as well as sending reports and images to other hospitals in assisting with the total care of a patient. Providing empathy and building rapport with patients who are newly diagnosed. Corresponding with other hospitals to bridge the gap between patient needs and facility demands. Ensuring patients receive follow up care for diagnosed breast cancer screenings and required additional views ; Data extraction, developing spreadsheets, processing pre-authorizations, scheduling exams and creating customer charts
Support Coordinator
Professional Case Management Services of America, Inc - Tucker, GA August 2022 to December 2022
Providing oversight for developmentally disabled individuals by making phone calls to DBHDD providers and conducting field visits to ensure they are following all state protocols pertaining to the individuals they care for. Aiding to ensure all grant proposals precursor processes are being met by understanding what the needs are or problems are, objectives, methods and cost are for each eligible grantee. Family Advocate
Mcintosh Initiative
October 2017 to November 2022
• Work from home providing supportive services and referrals for families.
• Supported families with resources to build stronger communication, physical, and social- emotional growth in order to break communication barriers.
Tier 1 Technical Support Representative
Concentrix
May 2013 to October 2017
• Provided excellent customer service to inbound and outbound calls
• Handled incoming request for customers by phone
• Resolved customer support related issues
Unit Secretary/Patient Care Tech
John C Lincoln Medical Center - Phoenix, AZ
January 2011 to May 2013
• Handle unit clerical work such as inputting patient information in the system (EMR/EPIC) and charts.
• Filing discharge paper work and breaking down files
• Log doctor orders into system
• Assist with all Patient needs such as Foley catheter, EKG, Vital signs, Accrue Check, I&O's. Ambulating, and any task that was assigned to me by the RN.
Education
Master's degree in Information Systems Technology
Grand Canyon University - Phoenix, AZ
August 2021 to Present
Bachelors in Psychology
Grand Canyon University
June 2018 to May 2021
West High School
August 2000 to January 2004
Skills
• Experience working face to face directly in various people settings. Exceptional negotiation and problem solving skills. Patient, calm, pleasant and professional. Proficient at using computer applications such as Word and Excel. Excellent listener with outstanding communication skills. Great ability to work well with others. Desire to learn.
• Childcare
• Data collection
• Microsoft Office
• Autism Experience
• Curriculum Development
• Applied Behavior Analysis
• Case Management
• Phone Etiquette
• Teaching
• Technical Support
• Logistics
• Adobe Captivate
• Leadership
• Data entry
• Administration (4 years)
• Business Operations (4 years)
• Epic
• Instructional Design
• Learning Technology
• Research
• Tutoring
• Employee Orientation
• Program Management
• Writing Skills
Assessments
Case management & social work — Highly Proficient
September 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Highly Proficient
Protecting patient privacy — Expert
September 2021
Understanding privacy rules and regulations associated with patient records Full results: Expert
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Verbal communication — Proficient
November 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Recruiting — Proficient
November 2021
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
HR: Compensation & benefits — Proficient
November 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Protecting patient privacy — Highly Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Work motivation — Highly Proficient
December 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Sales skills — Familiar
November 2021
Influencing and negotiating with customers
Full results: Familiar
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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