AMBER C. CONFER

(***) *** – **** BOYNTON BEACH, FL 33437 adx0q8@r.postjobfree.com LINKEDIN.COM/AMBERCONFER Accomplished professional with outstanding experience and skills in warranty administration, customer service, data entry, sales, claims processing, office administration, and internal/external communications. Demonstrated commitment to relationship building, account management, invoice reconciliation, customer retention, revenue targets, up-selling, and protecting confidential information. Experience processing orders, streamlining workflows, training staff, and operating tools such as internal systems, Zoom, CRM tools, and Microsoft Office (Access, Word, and Excel). Account Management Sales Customer Satisfaction Reception Client Onboarding Invoice Reconciliation Project Management Administration Stakeholder Management Client Onboarding and Retention Business Development Inbound and Outbound Calls PROFESSIONAL EXPERIENCE

Delivery Partner Uber Eats Florida 06/2022 - Present

• Delivered food orders to customers in a timely and professional manner, ensuring the quality of the food and order accuracy.

• Consistently met performance metrics, including on-time delivery, customer ratings, and order accuracy.

• Maintained a high level of customer service by communicating effectively with customers and resolving any issues or complaints.

• Collaborated with restaurant staff to ensure orders were prepared and ready for pickup in a timely manner.

• Utilized technology platforms to manage delivery orders, including tracking delivery progress and communicating with customers. Warranty Administrator Audi Clearwater Clearwater, FL 11/2011 – 06/2022

• Promptly processed all Audi warranty claims for reimbursement.

• Submitted daily claims in an accurate, timely fashion using CDK Drive (previously “ADP”).

• Efficiently audited warranty work orders, ensuring all aspects of the warranty process were fulfilled for audit requirements.

• Assisted Service Advisors and Technicians in the proper use of operation codes and labor times applicable to warranty repairs.

• Reviewed and distributed manufacturing notices, campaigns, product recalls, and bulletins to staff and customers.

• Organized and retained electronic and paper filing records of all claims submitted, returned/rejected, and paid.

• Maintained warranty receivable schedules to secure payment. Office Administrative Assistant Florida 10/2008 – 03/2011

• Supplied direct support that enabled staff to achieve company and departmental goals.

• Functioned as primary contact and gatekeeper, escalating valuable information correctly and on time.

• Offered day-to-day office administration through real-time conversations via telephone, live chat, and email.

• Triaged and took messages for daily phone calls, directing communications to the appropriate staff member.

• Organized travel, invoices, and meetings while also efficiently stocking office supplies and distributing critical communications.

• Governed calendars for executives and prepared meeting minutes and briefings by gathering materials and key information.

• Oversaw confidential information with diplomacy and discretion. Child Care Associate Meredith Douthit Clearwater, FL 11/2009-11/2011

• Created a safe, nurturing environment where children could play and learn.

• Implemented curriculum in a way that was consistent with the unique needs of each child.

• Showcased outstanding customer service, organizational, problem resolution, and multi-tasking skills.

• Partnered and connected with parents, with a shared desire to provide the best care and education for their children.

• Assisted children in performing self-care activities such as feeding, diapering, toileting, etc. Sales Associate Clearwater, FL / Gainesville, FL 09/2008– 10/2009

• Resolved daily questions regarding customer inquiries on inventory, products, and services.

• Engaged customers to determine their needs and direct them to the appropriate merchandise, increasing sales by 20%.

• Accurately and regularly operated internal systems and CRM tools to manage customers, orders, accounts, inventory, and sales.

• Guaranteed seamless flow of vital information to all levels of management, staff, and outside business partners.

• Followed company policies and procedures to ensure the safety of all associates and customers.

• Processed transactions quickly and accurately to reduce customer wait time. Warranty Account Manager MarineMax, Inc. Clearwater, FL 03/2004 – 08/2008

• Served as a liaison for the manufacturers and over 60 dealerships.

• Audited warranty work orders, managed 10 Warranty Account Administrators, formulated metrics/reports, and analyzed data.

• Answered daily questions regarding customer inquiries, account interests, auto parts, services, and account support.

• Assisted the Human Resources Department with orientation and other various assignments for new employees.

• Functioned as a Switchboard Operator.

Additional Experience: Executive Assistant for Capital Management Consultant Group, Inc. ADDITIONAL INFORMATION

• Ability to type 60 plus wpm.

• Balance of drive, business acumen, and people skills.

• Experience resolving a high volume of challenging and complex clerical issues with superb attention to detail and empathy. EDUCATION

Pursued an Associate in Arts (AA) degree Completed Number of Credits 69 St. Petersburg College (48 credits) and Santa Fe College (21 Credits)

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