Constance Winkler

Weedsport, NY *****

adx0pz@r.postjobfree.com

+1-315-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Dig Safely New York - Syracuse, NY

September 2018 to Present

answer calls regarding safe digging contacting utility companies, gathering demographic information, Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possessing a professional demeanor, ability to adjust to change, ability to problem solve and work independently, and ability to work under stressful conditions, ability to remain focused and attention to detail.

work remotely from home

Insurance sales frontier agent

Rob Graham Enterprises - Saint Petersburg, FL

October 2021 to August 2022

educate consumers about medicare enrollment for the 2022 benefit year .Educate on final expense burial insurance

Customer Service chat Representative

Sutherland Global Logistics - Syracuse, NY

July 2017 to October 2018

answer incoming chats, emails, and phone calls for a leading retail and insurance company. call center answering questions regarding the account.

• Answered phone and assisted clients with changes

• Maintained up-to-date knowledge of customer accounts

• Operated the live chat

• Explained products and benefits

Merchandise Associate

Crossmark - Syracuse, NY

August 2005 to June 2010

instore merchandising, reading planograms, input stock levels, ordering Marketing Manager

Wolco Marketing - Buffalo, NY

September 1998 to August 2005

hiring, training, scheduling for a instore demo and merchandising company . Education

Some college in Applied Behavioral Science

Ashford University

August 2019 to Present

High school diploma or GED

Skills

• Customer Service (10+ years)

• Call Center (10+ years)

• Customer Care (10+ years)

• CSR (10+ years)

• Customer Support (10+ years)

• Planograms (10+ years)

• Live Chat (2 years)

• Merchandising (10+ years)

• Cold Calling (2 years)

• Word Processing (10+ years)

• Data Entry (10+ years)

• Negotiation

• Technical Support (10+ years)

• Microsoft Powerpoint (5 years)

• Help Desk (10+ years)

• Troubleshooting (3 years)

• Computer Operation (3 years)

• Account Management (10+ years)

• Microsoft Office (3 years)

• work from home (5 years)

• Microsoft Outlook (10+ years)

• Desktop Support (1 year)

• Computer Networking

• Insurance Sales (Less than 1 year)

• Windows

Languages

• English - Fluent

Assessments

Customer Service Skills — Proficient

July 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Customer Focus & Orientation — Expert

October 2019

Responding to customer situations with sensitivity. Full results: Expert

Scheduling — Familiar

October 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Problem Solving — Proficient

February 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Medical billing — Proficient

August 2021

Understanding the procedures and forms used for medical billing Full results: Proficient

Electronic health records: Best practices — Proficient August 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Basic computer skills — Proficient

November 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Work style: Reliability — Proficient

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer service fit — Highly Proficient

December 2022

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Medical receptionist skills — Proficient

November 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate