Front Desk Holiday Inn

Laxman Kumar Kanikella

Email: *****************@*****.***

Phone: 009**-********

CAREER OBJECTIVE:

To be an active participant in the organization, to learn and grow with it, applying my creativity and expertise to make the experience intellectually rewarding. I would like to work as a team, this nourishes innovative ideas, nurtures individual growth. PERSONAL SKILLS:

Comprehensive fast learning and thus I can guide and motivate the team members with good detailed communication skill, very flexible in work and to new environment. Hard and smart working, accept challenges to work towards for the organization goal. PERSONL DETAILS:

First Name : Laxman Kumar

Surname : Kanikella

Date of Birth : 12/06/1977

Permanent Address : #24 -8/46 kacheripate East Godawari District, Kakinada Andrapradesh, India

Residency Address : Airport Road, Street 103, Farwaniya, Kuwait Nationality : Indian

Marital Status : Married

Passport Number : N2976453

Passport Expiry : 10/02/2026

Visa : Visa 18 Transferable

Language Spoken : Hindi, English and Arabic

EDUCATIONAL QUALIFICATION:

SSC Board of Secondary Education

Intermediate PR Gov. College

BA at University of Andrapradesh

Diploma Public Health and Science Technology

Basic knowledge in Microsoft Office Application

WORKING EXPERIENCE:

Concierge and Reception– Crowne Plaza & Holiday Inn Kuwait ATC February 2017 – Present Responsibilities include assisting guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff and to concierge, as well as providing lobby doors coverage.

Assist reception for check in & check out during busy operation

Handling hotel cars logs and handling cars schedule for maintenance

Handling department store and weekly inventory of store

Greet guests in a friendly manner and offer assistance with luggage

Assists guests with luggage to the front desk, as well as to the room and from the room.

Be aware of local attractions and restaurants and make recommendations to guests

Accurately communicate with other shifts regarding issues arising from day to day operations

Other duties as required Manager/Supervisor.

Plans co-ordinates and prepares all guest arrival documentation such as name board, visa and others.

Give all hotels facilities information to the guest and assists them in to the car.

Handling guest arrival with pick up request and arrange the transportation.

Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.

Waiter - Crowne Plaza & Holiday Inn Kuwait ATC September 2015 – January 2017 Basic responsible for the preparation of the work place such as check & place condiments, cutlery, linen, china & glassware prior to the service operation. Day to day menu updates.

Follows policies and procedures as per the F&B Department and hotel SOP (IHG).

Ensures a high quality level of service standards, customer relations and public relations at all times.

Follows hygiene standards at all times as set by EFST.

Follow the grooming and hygiene standards at all times.

Ensures participation in Lobster Ink/E-learning.

To operate accurately to all accountancy procedures.

Ensures financial performance of operation by using up-selling techniques. Document clearance-import and export company in Dubai April 2013- July 2015

Documents cleared from the port.

Verify the correct product arrived for the company . I do hereby declare above mention details are accurate as per best of my knowledge.

Lakshman Kumar

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