Customer Service Representative

Salmatu Lewally

Columbia, MD, *****, US

***********@*****.***

+1-240-***-****

Skilled in assessing needs and providing timely and appropriate solutions. Highly organized detail oriented and able to set priorities and manage multiple tasks simultaneously. Strong communication and interpersonal skills and a proven ability to work effectively. Work Experience

Member Service Representative

Kaiser Permanente - Fulton, MD

October 2022 to May 2023

· Answering incoming calls for assisting existing patients with billing and statement inquiries.

· Claims

· Verifying Member /Provider

· Checking member benefits and current enrollment Payment.

· Check Tracing.

· Posted daily cash transactions daily for dedicated accounts while resolving medical billing within enrollment department.

· Insurance claims.

· Contacting claimant’s employers.

· Scanned documentation to member accounts and migrated claim information over to the claims department.

· Filing /Mailing. Analytical skills to evaluate if the insurance company is required to pay the claim. Claims Adjusters must.

· With proper verification -verify dependents. Review damaged property and documents.

· Gather information from individuals, including medical experts, claimants and witnesses. Billing /Scheduling Coordinator

U.S. Dermatology Partners - Maryland

February 2021 to January 2022

· Incoming Calls

· Assist pt with appt setting

· Contacting doctors and medical assistance

· Prepare billing correspondence and maintain database to organize billing information.

· Creating pt file and updating any relevant information

· Nextgen operation

· Creating tasks for patient prescription refills

· Password reset with proper verification and more. Call Center Representative / Billing Coordinator

Hunt Valley PharmaLAB - Hunt Valley, MD

March 2020 to December 2020

· Incoming Calls

· Assisting patient with mediation

· Appointment confirmation

· Creating patient profile

· Perform billing and coding procedures for outpatient services.

· Providing information to patient regarding types of medication

· Making outbound calls and follow up calls

· Speaking with coordinators regarding patient eye drops and etc Call Center Representative

Shared Service Solutions, LLC - Linthicum, MD

April 2017 to December 2019

· Online Banking.

· Card Activations.

· Loan Payments/Billing.

· Opening and Closing

· Accounts.

· Bill Payments and more

Account Representative

GDIT - Largo, MD

February 2017 to January 2018

· Transcript and General Que Representative

· Financial Aid Representative

Billing Representative

Community Health Care Inc - Upper Marlboro, MD

January 2014 to December 2016

· Maintain employees file according to company guidelines, state regulations and federal regulation.

· Maintain the client record according to HIPPA regulations

· Staff and schedule employees according to client need.

· Resolve complex client issues ranging.

· Analyzed durable monthly medical equipment charges while speaking with patients regarding billing inquiries.

· Generate new clients while maintaining existing ones to meet and exceed sales.

· Customer service representative

· Data Entry.

· Creating staff and manager inbound and outbound schedule.

· Morning and closing reports.

· Checking leads and errors..

· Speaking with customers regarding services and appointments Customer Service Representative

Target Corp - Bowie, MD

February 2012 to December 2013

· Explain features of Target brands to customer.

· Assured food quality and quantity according to company and state guidelines

· Assist in the implementation of safe work environment per OSHA guidelines

· Accept customer request and process sales transactions from a computerized work station

· Assist in staffing and training of new employees Education

High School Diploma

Sherwood High School - Olney, MD, US

August 2006 to June 2010

Bowie State University - Bowie, MD, US

Skills

• HIPAA

• Negotiation

• Medicare

• CPT coding

• Medical records

• Insurance verification

• Administrative experience

• Retail management

• Assistant manager experience

• Cash handling

• QuickBooks

• EMR systems

• Medical coding

• Customer service

• Medical terminology

• Medical billing

• Patient care

• Experience administering injections

• Data entry

• Retail sales

• Office manager experience

• Medical receptionist

• Medical scheduling

• OSHA

• Laboratory experience

• Medical office experience

• Leadership

• Microsoft Office

• Organizational skills

• Maintenance

• Hospital Experience

• Transcription

• Analysis Skills

• Accounting

• Computer Operation

• Microsoft PowerPoint

• ICD-9

• Office experience

• Computer skills

• Front desk

• Time management

• Word processing

• EHR systems

• Case management

• Documentation review

• Filing

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