Salmatu Lewally
Columbia, MD, *****, US
adx0p4@r.postjobfree.com
Skilled in assessing needs and providing timely and appropriate solutions. Highly organized detail oriented and able to set priorities and manage multiple tasks simultaneously. Strong communication and interpersonal skills and a proven ability to work effectively. Work Experience
Member Service Representative
Kaiser Permanente - Fulton, MD
October 2022 to May 2023
· Answering incoming calls for assisting existing patients with billing and statement inquiries.
· Claims
· Verifying Member /Provider
· Checking member benefits and current enrollment Payment.
· Check Tracing.
· Posted daily cash transactions daily for dedicated accounts while resolving medical billing within enrollment department.
· Insurance claims.
· Contacting claimant’s employers.
· Scanned documentation to member accounts and migrated claim information over to the claims department.
· Filing /Mailing. Analytical skills to evaluate if the insurance company is required to pay the claim. Claims Adjusters must.
· With proper verification -verify dependents. Review damaged property and documents.
· Gather information from individuals, including medical experts, claimants and witnesses. Billing /Scheduling Coordinator
U.S. Dermatology Partners - Maryland
February 2021 to January 2022
· Incoming Calls
· Assist pt with appt setting
· Contacting doctors and medical assistance
· Prepare billing correspondence and maintain database to organize billing information.
· Creating pt file and updating any relevant information
· Nextgen operation
· Creating tasks for patient prescription refills
· Password reset with proper verification and more. Call Center Representative / Billing Coordinator
Hunt Valley PharmaLAB - Hunt Valley, MD
March 2020 to December 2020
· Incoming Calls
· Assisting patient with mediation
· Appointment confirmation
· Creating patient profile
· Perform billing and coding procedures for outpatient services.
· Providing information to patient regarding types of medication
· Making outbound calls and follow up calls
· Speaking with coordinators regarding patient eye drops and etc Call Center Representative
Shared Service Solutions, LLC - Linthicum, MD
April 2017 to December 2019
· Online Banking.
· Card Activations.
· Loan Payments/Billing.
· Opening and Closing
· Accounts.
· Bill Payments and more
Account Representative
GDIT - Largo, MD
February 2017 to January 2018
· Transcript and General Que Representative
· Financial Aid Representative
Billing Representative
Community Health Care Inc - Upper Marlboro, MD
January 2014 to December 2016
· Maintain employees file according to company guidelines, state regulations and federal regulation.
· Maintain the client record according to HIPPA regulations
· Staff and schedule employees according to client need.
· Resolve complex client issues ranging.
· Analyzed durable monthly medical equipment charges while speaking with patients regarding billing inquiries.
· Generate new clients while maintaining existing ones to meet and exceed sales.
· Customer service representative
· Data Entry.
· Creating staff and manager inbound and outbound schedule.
· Morning and closing reports.
· Checking leads and errors..
· Speaking with customers regarding services and appointments Customer Service Representative
Target Corp - Bowie, MD
February 2012 to December 2013
· Explain features of Target brands to customer.
· Assured food quality and quantity according to company and state guidelines
· Assist in the implementation of safe work environment per OSHA guidelines
· Accept customer request and process sales transactions from a computerized work station
· Assist in staffing and training of new employees Education
High School Diploma
Sherwood High School - Olney, MD, US
August 2006 to June 2010
Bowie State University - Bowie, MD, US
Skills
• HIPAA
• Negotiation
• Medicare
• CPT coding
• Medical records
• Insurance verification
• Administrative experience
• Retail management
• Assistant manager experience
• Cash handling
• QuickBooks
• EMR systems
• Medical coding
• Customer service
• Medical terminology
• Medical billing
• Patient care
• Experience administering injections
• Data entry
• Retail sales
• Office manager experience
• Medical receptionist
• Medical scheduling
• OSHA
• Laboratory experience
• Medical office experience
• Leadership
• Microsoft Office
• Organizational skills
• Maintenance
• Hospital Experience
• Transcription
• Analysis Skills
• Accounting
• Computer Operation
• Microsoft PowerPoint
• ICD-9
• Office experience
• Computer skills
• Front desk
• Time management
• Word processing
• EHR systems
• Case management
• Documentation review
• Filing