Max Markowitz

Denton, Texas 713-***-**** adx0na@r.postjobfree.com www.linkedin.com/in/maxowitz

Summary

Friendly Customer Service Representative ready to resolve any problem. My usual tasks consist of selling home inspections, scheduling assistance, troubleshooting technical issues, and educating on a wide variety of unique services.

Education

April 2021

University of North Texas Denton, TX

Bachelor's Digital Retail, Consumer Experience Management Affiliations

Recent full time marketing & sales representative I received my degree in digital retail with a minor in consumer experience management. I am punctual, thoughtful, and deliver precise work due to high organizational skills. Effective communicator and team player in the workplace. Seeking full-time client care, sales, marketing, digital-retail, or consumer experience position.

Experience

Max Home Inspections Starting 12/2022 - 7/2023

Home Inspetion firm located in Florida.

Client Care Representative

Answered incoming calls, emails, texts, or website chats from clients or agents in regards to new or existing orders. Administrative tasks such as editing, rescheduling, canceling or conducting calls to coordinate existing orders. Maintaining a deep knowledge of both Florida and Texas inspections to answer questions for new or existing orders. Selling a wide variety of services other than just general inspections such as seawall, sewerscopes, termites, chinese drywall, pool leak detection,mold and radon testing, both insurance inspections four point and wind mitigation. Ability to manage in high stress environment, handling multiple orders, and assisting with customer complaints. Max Home Inspections Starting 6/2021 - 11/2022

Home Inspetion firm located in Florida.

Marketing Representative

Created and managed over fifty unique routes of at least a dozen real estate offices each. Maintained working relationship with these offices by stopping by to refill supplies, meeting and networking with agents, and by sponsoring meetings.

Kept up with adminisgtrative tasks such as calls and emails to and from agents for typically marketing inquiries but sometimes inspections questions.

Maintained a limited knowledge about Texas home inspections to answer questions and encourage agents to call in Conducted inspection slideshows to market our services, improve agent knowledge, and expose the company. Kept organized notes of each office visit from daily routes, presentations, or events Logged daily interactions of each stop on route, removed closed or undesirable stops, and added replacements. Limitless Connections Starting 5/2021 – 5/2021

Marketing agency located in Dallas.

Marketing Representative

Went in residential areas that customers have requested more info for Frontier fiber optic internet service and knock on that particular customers door.

Pitched various packages to set up an installation date. Answered any questions they had and tried to be as helpful as possible. PersonalProductsDirect.com Starting 4/2021 - 7/2021 Building entrepreneurship, WordPress & WooCommerce experience by starting an e-commerce site selling home products. Ranksey Starting 1/2021 – 4/2021

Digital marketing agency located in Utah.

Digital Marketing Intern

Developed and maintained multiple clients pay per click ad campaigns including developing ad copy, interpreting analytics, keyword research, and maintaining existing keywords and ads. I was also expected to learn to utilize analytical skills and venture out to other promotional platforms other than Google such as Facebook and Instagram. The consumer experience and the path to purchase were explored in ad campaign and site or landing page maintenance. Web design experience with Magento & WordPress builders Social Media Marketing including Search Engine Optimization (SEO) & Website and/or Landing Page management for UX optimization or increasing marketing efficiency. Tools commonly used are Adobe Photoshop, Keyword Planner, Performance Planner, & Reach Planner. Marketing of services with outbound calls hundreds of potential clients Certifications

Google Analytics Academy

Google analytics for beginners

Google analytics for power users

Advanced Google analytics

Google Skill Shop

Google ad search certification

Google ads apps certification

Introduction to data studio

Google tag manager fundamentals

Google ad display

Google ads measurement

Google shopping ads

Skills: Detailed Oriented, Punctual, Self-Management, Responsible, Decision Making, Self-Awareness, Efficient ISN Inspection Support Network, 3CX, Zoho Desk, Missive, Purechat, RoadWarrior, Google Ads, Analytics, and Keyword Research, WooCommerce, WordPress, Magento Commerce, Tableau, Google and Microsoft Office Dean's List Spring 2020

● Consumer Experience

● Client Relations

● Multitasking

● Advertising copywriting

● Analytical interpretation

● Conflict management

● Customer relations

● Decision making

● E-commerce

● Marketing

● Organizational

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