KATHERINE SULLIVAN

**** *. *** ***** **. Phone: 480-***-****

Glendale, Arizona 85302 Email: adx0mc@r.postjobfree.com OBJECTIVE

Excel in a lead position, where I can use my diverse experience and professional education to build and maintain a challenging and rewarding environment that promotes personal, professional and superior quality of life in support of current/future operational strategies, and organizational development. Strong leadership skills.

QUALIFICATIONS SUMMARY

Trusted, results-oriented team player with 10 years of progressive experience in all facets of logistics, material handler, load master, administration, warehousing and inventory. Skilled at integrating customer specifications and technical requirements with sound business practices to provide the best possible services to surpass customer expectations. Proven ability to expertly manage complex national and international programs in a dynamic environment. Recognized leader with strengths in honesty, team work, multi-tasking, self starter, problem solving and commitment. Reliable medical assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping.

EMPLOYMENT HISTORY

Patient Scheduling Coordinator, snowflake, Arizona, Contract - January 2023 - May 2023 Responsible for independently creating and scheduling appointments within the electronic medical record for a complex multispecialty medical practice. Provide authorization information to providers and members. Scheduled surgeries, managed pre- certifications and verified insurance coverage. Customer Service Representative, CareSource Dayton, Ohio, Contract - May 2022 – Nov 2022 Facilitate inbound and outbound calls with providers. Update all medical records according to members benefits. Provide authorization information to providers and members. Cross train interdepartmentally for all Medicaid and Marketplace products. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Registered Medical Assistant Coordinator/Customer Service Rep, Honor Health System Scottsdale, AZ - Oct 2019 – Nov 2021

Scheduled surgeries, managed pre- certifications and verified insurance coverage. Schedule patient appointments for all new and routine visits. Trained new trainees that arrived at the company and ensured that they are giving customers quality service. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Documented vital signs and health history for patients in clinic and hospital environments. Collected and documented patient medical information such as blood pressure and weight.

Patient Intake Specialist/Logistics Coordinator Team Select Phoenix, AZ - August 2017 – February 2019

Retrieved medical data for physicians and patients. Verified insurance coverage and obtained pre- authorizations. Scheduled patient appointments for all new and routine visits. Completed administrative patient intakes with case histories, insurance information and mandated forms. Coordinated referrals through insurance and other medical specialists and documented details in patient charts. Helping customers with all the needs to ensure 100% satisfaction of the customers experience as well as, loading materials into vehicles and installs strapping, bracing, or padding to prevent shifting or damage in transit, using hand tools. Conveys materials to or from storage or work sites to designated area, using hand truck, electric dolly,and other devices.

Customer Service Representative/Patient Accounts Representative Team Lead Logistics, South Georgia Health System Brunswick, GA - February 2014 – June 2016 Processed client payments and updated accounts. Analyzed accounts for delinquencies and other ongoing issues. Educated patients on eligibility and affordability options by offering insightful information. Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.Counts, weighs, and records number of units of materials moved or handled on daily production sheet. Attaches identifying tags or labels to materials or marks information. Accurately ensured that the correct courier service was used. Produce labels and sales receipts to ensure proper delivery. Responsible for the maintenance and readiness of all office equipment and supplies; maintained 100% accountability for over $350,000 office equipment and supplies.

EDUCATION

High School -Glendale, AZ 2002

Bachelor of Arts: Legal Studies University of Maryland – Baltimore Expected May 2023 Associate of Science: Medical Assisting ECPI – Hampton Virginia 2005 PROFESSIONAL CERTIFICATIONS

CPR and First Aid Certified

LANGUAGES

English and Spanish

TECHNICAL TRAINING

Proficient using Windows, DOS, Excel, Word, Power Point, Access and Outlook Microsoft Windows NT/2000 Course

Computer Applications Training

Microsoft Office Suite Training