Social Media Customer Service

Employment History

JMA Placement – Spartanburg, South Carolina August 2022 to Present

Branch Manager

Manage, coach and develop branch staff. Encourage teamwork and empower team to deliver exceptional customer service

Manage profit and loss for the branch

Develop and execute new sales strategy

Manage and grow existing accounts

Manage recruiting efforts, hiring efforts and other human resources procedures

Dispatch temporary workers to various job sites by preparing work time tickets, distributing and collecting safety equipment, and directing employees to job site locations

Qualify temporary employees for work eligibility, assist applicants with the employment process, and help process payroll for completed work assignments. Ensure timely payout.

Ensure all orders are filled and services appropriately

Maintain and update employee files and client records

Conduct employee safety reviews and jobsite accident reports

Risk and accident management by filing timely reports when necessary and "actively" returning employees to work

Manage inventory records

Cherokee Charter Academy July 2021-August 2022

Art Teacher

Teach knowledge and skills in art, including drawing, painting, lettering, and art history

Instruct students in basic subject matter

Provide instruction by which students develop aesthetic concepts and appreciations and the ability to make qualitative judgments about art

Demonstrate techniques in activities such as drawing and painting

Understand the versatility of acrylic paints: dry brushing, staining, layering, underpainting, mono-printing

Understand a variety of “masters” techniques

Knows and can apply elements of design and modern principles of art

JMA Placement – Spartanburg, South Carolina June 2020- April 2021

Senior Recruiter

Design and implement recruitment strategies with team

Review candidate qualifications

Conduct thorough candidate prescreening interviews and recommend highly qualified and diverse candidates who meet the requirements

Collect relevant personnel documents

Supervise and mentor the recruitment team

Manage selection process

Manage the applicant tracking systems and database of consultants

Develop written recruiting protocols and procedures

Ensure timely communication with candidates and clientele

Propose upcoming recruitment events

Implement short and long-term objectives

Maintain all social media sites and post daily updates

Develop and update lead policies and standard

Document, measure and resolve performance issues

Maintain and update all internal and external job postings

Staffmark – Jonesville/Duncan/Rock Hill, South Carolina February 2016 to June 2020

Recruiting Manager

Ensure that all phases of the recruitment life cycle including sourcing, screening, presentation, negotiation of offers

Process background checks properly-coordinate, monitor, track, and execute

Perform administrative responsibilities including reporting, reviewing, recruiting and scheduling

Implement short and long-term objectives

Maintain all social media sites and post daily updates

Develop and update lead policies and standard

Document, measure and resolve performance issues

Maintain and update all internal and external job postings

Developed customized candidate screening lists

Track and analyze daily reports

Evaluate existing hiring needs and prepare staffing plans to accomplish goals

Operation Specialist- Lead Administrator

Develop and update lead policies and standard

Document, measure and resolve performance issues

Track and analyze daily reports

Implement short and long-term objectives

Perform administrative responsibilities including reporting, reviewing, recruiting and scheduling

Evaluate existing hiring needs and prepare staffing plans to accomplish goals

Prepare and execute orientation and training plans for prospects and new hires

Work with local industries to coordinate job fairs and recruiting events

Effectively recruit candidates through internet research, cold calling, referrals, social media and networking

Collaborate with the customer on various projects, such as training & development programs, retention programs, and peak season expectations

Create and actively maintain a 300+ associate matrix using Excel

Union County Schools – Union, South Carolina November 2013-May 2014

Substitute Teacher

Organized and instructed a classroom size average of 30+ students

Managed and execute the curriculum set forth by the existing teacher

Maintained documentation of attendance and behavior of the student throughout the day

Provide one v. one tutoring sessions with students to ensure students fully understood the material

Performed and executed extracurricular requirements within the education system

Lifestyle Communities – Georgetown, Kentucky June 2012-June 2013

Leasing Consultant

Greeted prospects and assisted them with information of vacancy

Evaluate and perform credit reports

Prepared leases and addendums for approved applicants

Maintained and document accurate records

Managed and maintained marketing ads

Conducted daily cold calls/collections

Scheduled and conduct tours

Evaluated and performed background checks

Posted and deposited all monetary forms (large sums)

Handled calls and emails for leads

Interacted directly with prospective & current residents

Managed delinquencies of residences

Processed Invoices

EDUCATION

University of Pikeville – Pikeville, Kentucky

Bachelor of Business Administration 2008-2012

Zeta Omega Chi- President 2009-2012

PBL-Phi Beta Lambda- 2010-2012

OTHER ACTIVITIES

Employee Perks Committee of LC-Member

Top Leasing Consultant of KY Market in March-June

Charitable Functions included West Care

Homeless Shelter and Judi’s Place for Kids

Volleyball MVP 2008

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