ADERONKE (JOY) ADETONA

SUMMARY

Talented Insurance adjuster skilled at completing daily assignments and contributing to the teams success, Always willing to take on any task and i adapt quickly to new needs and policies.

EXPERIENCE

Customer Service Representative

Commonwealth Casualty company. Lewisville, TEXAS May 2021 - March 2023

●Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

●Answered inbound calls, chats and emails to facilitate customer service.

●De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

●Consulted with customers to resolve service and billing issues.

●Asked probing questions to determine service needs and accurately input information into electronic systems.

●Educated customers on special pricing opportunities and company offerings.

●Made outbound calls to obtain account information.

●Improved customer service wait times to mitigate complaints.

●Answered customer questions about policies and procedures with knowledgeable approach.

Customer Service Associate

Amazon Coppell, TX October 2019 - January 2021

●Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

●Resolved customer's service or billing complaints by exchanging merchandise, refunding money or adjusting bills.

●Helped clients navigate online systems within established frameworks to obtain services.

●Collect sensitive information with topmost security.

●Implemented additional services to maintain exceptional client service ratings.

●Answered inbound calls, chats and emails to facilitate customer service.

●De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Administrative Assistant

Regent Alliances Festac Town, Lagos State July 2016 - December 2018

●Collect additional information from the insured parties by telephone, emails and letters.

●communicate with policyholders to acquire missing information for claim processing.

●Provided secretarial and office management support while building cooperative working relationships.

●Inventoried and ordered supplies for office.

●Coordinated appointments, meetings and conferences.

●Organized both physical and digital files and updated reports to coordinate project materials.

●Directed customer communication to appropriate department personnel.

●Kept office equipment functional and supplies well-stocked to promote efficient operations.

●Created spreadsheets in Microsoft Excel for record-keeping and reporting.

●Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

●Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

CONTACT

469-***-****

adx0l5@r.postjobfree.com

Lewisville, TEXAS 75067

SKILLS

●Customer Data Confidentiality

●Verbal and Written Communication

●Multitasking and Prioritization

●Efficient and Detail-Oriented

●Project Management Abilities

●Problem-Solving Abilities

●Microsoft Office Expertise

●Data Evaluation

●Basic Estimation Knowledge.

EDUCATION AND TRAINING

Texas All Lines

The Adjuster School, Texas

Adjuster Customer Serive cert.

State Farm auto.

State Farm property and estimatics

●CERTIFICATION

Texas All lines license

Florida

oklahoma

March 2023

Associate of Arts

Diploma in Dramatic Arts.

Obafemi Awolowo University, Ile-ife

August 2018

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