Medical Receptionist Customer Service
Resume:
Tabitha Lancaster
Fairview, TN *****
adx0iv@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Paraprofessional
Williamson County Schools - Fairview, TN
August 2019 to Present
-Assists in the learning goals of each child
-Keeps classroom sanitized, clean and organized
-Distributes supplies as needed
-Set up visual aids, equipment and classroom displays
Insurance agent assistant
Thomas Wilson Group
May 2018 to May 2019
-Answered phones for multi-line system
-Created and sent out insurance certificates as well as Auto ID cards for the businesses of 18-wheeler companies and individuals
- Assisted with getting insurance quotes for companies all over the country.
-Work with countless GMA's to assure that we got our customer the best price
- Put together proposals to send out to our customers
- Put together Finance agreements
-Was responsible for putting all information about the business as in their owners, the proposal, etcetera into a software with all account numbers as well as money down percentage rates and what they owe us and what they owed other company
- Kept a spreadsheet of all bound companies as well as all proposed companies
- Assisted with changes that needed to be made to some binds
- Responsible for keeping up with payments if payments aren't made, I had to send out notifications and warnings of cancellations and collect payments
- Responsible for the ordering of Christmas gifts for certain customers
Vanderbilt Children's Hospital NICU Medical Receptionist
August 2016 to August 2017
Paging doctors, respiratory, Charge nurses etc.
- In the admittance of a new patient In the event of a code;Responsible in letting them know where the code is and what patient
- Providing the needed families with sleep rooms
- Answer phones with high call volume, transferring where needed
-All admitting responsibilities; i.e. Parents signing consents to treat and provide all bands that are required, insurance.
- Copying all assignments for the shift and sending them to various stations
Checking the admitting logbook making sure every patient is accounted for- Updating the census periodically for our team
-Faxing the census to admitting-Checking temperatures of all freezers that have breast milk twice a shift -The only MR responsible for breast milk freezer audits, once a week- Assisting patient's families in any way that I can to assure comfort and hope
Special Education Paraprofessional
Williamson County Schools- Fairview Elementary Special Education TA
August 2015 to May 2016
Assigned three students to assist-Helped them get through their everyday tasks and work -Made sure their special privileges were acknowledged and met
-CPI trained in the event coverage was needed anywhere in the building
-CPR certified, in the event something happened
-There to comfort and love them when they may have meltdowns-
Took daily, detailed notes on each student of their behaviors and how their day went as well as what needed to be worked on
Vanderbilt University Medical Center Clinical Supply Specialist
November 2012 to February 2013
-Answered phones in clinical supply center
-Delivered supplies to needed nurses' stations, staff, and patients' rooms
-Responsible for incoming shipments for main service floor, making sure all items are received -Responsible for several crash carts and isolation carts being ready at time they are needed -Responsible for getting crash cart to designated room when code is called and making sure the Doctor has all needed supplies to revive patients
-Knowing a good deal of all different medical supplies, pumps etc.
-Worked in excel
Nephrology Associates Medical Secretary 03-18-2010-09-16-2011
-Scheduled special tests (CT scans, biopsies, ultrasounds, blood infusions, etc) for 3 doctors-Worked front desk, checking patients in and out, go over their insurance, take copays, answer phones, all while at least 5 clinics are going on, very high call volume
-Filled out orders for the special tests, as well as getting them approved by insurance company-Page doctors and nurses when needed-Had to become familiar with ICD-9 Codes, CPT Codes -MS Outlook daily, excel
-sent needed material to get pts set up for kidney transplants
DaVita Inc
IT Procurement Specialist-08-200*-**-****
Answer Phones
-Keep Hardware Staging stocked with Desktops, Laptops, Monitors, Printers, scanners etc.-Responsible for all inbound shipments, scanning them in and as they went out making sure count was correct.- Responsible for getting IT orders in and have the orders sent to another team and they would ship. This was for 1500 clinics and 8 corporate offices
-Worked in Remedy Daily Assisted with pricing and getting manager approval for purchasing-Dealt with vendors to find more suitable prices
-Done monthly reports in excel on all inbound and outbound and costs
DaVita Inc
Marketing Assistant 11-200*-**-****
-Assistant to Director-Answered phones
-Scheduled Flights/ Hotel Stay-Recorded minutes in meetings-Assisted in new ideas and drawings for marketing material-Mailed out brochures regarding patient's disease to 1500 clinics-Expense reports Assisted in Charities for the company (KT Foundation)
Education
Currently Enrolled Criminal Justice-Crime and Criminal Behavior
Strayer University
10/2022-present
Some college in Healthcare Management
Colorado Christian University
2015 to 2017
High school diploma
Fairview High School
1998 to 2001
Skills
• Health Insurance
• Auto Insurance
• Customer Service
• Medical Receptionist
• Special Education
• Medical Receptionist
• Medical Billing
• Hospital Experience
• EMR Systems
• Insurance Verification
• CPT Coding
• Medical Records
CPR certified
Contact this candidate