Social Media Customer Service
Resume:
GHADA SAMY
Work Experience :
Dedicated and dependable Manager with
fourteen years’ experience in International
non-profit NGOs’ and governmental
Foundations, and into the private sector.
A confident and personable professional
who excels at prioritizing completing
multiple tasks simultaneously and
following through to achieve project goals.
Seeking a role of increased responsibility
and authority position where I can build on
my past experiences utilize my
competency and skills.
Aswan, Al-Akkad neighborhood, Next to the military hospital.
adx0ir@r.postjobfree.com
Ghada Samy I LinkedIn
RESUME OBJECTIVE :
COURSES :
Pursuing Master degree in History, Middle
Ages, Benha University, present.
MBA, Excellent degree, Arab Academy for
Science technology& Maritime Transport,
2019.
Pre Master, Middle Ages History, Cairo
University, 2010.
Bachelor of History, Faculty of Arts, Aswan
University, 2009.
EDUCATION :
April 2022 To Present
Oct 2021 To Mar 2022
Jul 2020 To Present
May 2021 To Mar 2022
Aug 2020 To Feb2021
Mar 2020 To Jul 2021
Oct 2018 To Feb 2020
Apr 2012 To Mar 2018
Jan 2011 To Dec 2011
Jan 2010 To Dec 2010
Deputy HR manager
China Energy Engineering Group, Faris solar park
project.
Document Controller & Vice to QHSSE manager
Health and Safety Home for Investment ( FMC), Benban solar park project.
Certified trainer (part time)
at E-YOUTH online platform & Swan College Training and Consulting Center & Creativa Hub Aswan
University& Nile Venture Lab Aswan University & Bright Academy
Social media manager (part time)
For a lot of startups.
Incubator Manager (part time)
"Shabab Aswan Yabtakir" Incubation, Under the Aswan Governor supervision
L&D Manager & Vice of Financial and Administrative Manager
at SWAN COLLEGE For Training & Consulting Center.
Admin & financial Senior
at Aga Khan Development Network Affiliate, Om
Habibeh Foundation.
Senior Admin & financial
at Misr El kheir Foundation (MEK).
Communication and data analysis officer
at the management of major companies at the Central Advice of Mobilization and Statistics.
Executive Secretary
at Association of liver Disease Friends, Aswan branch. Civil Protection Authority .
ISO 9001 .
Executive Secretary to Office
Manager.
Strategic Planning .
Quality Enhancement .
International Level in Customer
Service.
Entrepreneurship .
Digital Marketing & Data Analysis .
TOEFL.
IC3.
Software & Hardware Computer
Maintenance .
Electronic communication Ways.
Practical Experiences
Responsibilities & Achievements
Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings. Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Creates learning and development programs and initiatives that provide internal development opportunities for employees.
Oversees employee disciplinary meetings, terminations, and investigations. Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
Performs other duties as assigned.
Conducting investigations into accidents or near misses to identify potential hazards and recommend corrective action
Developing and enforcing safety policies and procedures to ensure employee compliance with safety regulations
Coordinating safety training programs to help employees understand and follow safety protocols Monitoring employee safety performance to identify areas for improvement Copying, scanning and storing documents
Checking for accuracy and editing files, like contracts Reviewing and updating technical documents (e.g. manuals and workflows) Performing paper and electronic archiving of the QHSSE department's files retrospectively for a period of two years.
For the following training topics : Soft &life skills, digital transformation IC3, Office management professionally, personal branding, branding Strategy وfreelancing, C.V writing, Employment skills and career guidance topics..
1- Vice to HR manager at China Energy Engineering Group, Faris solar park project., April 2022 To Present
Official Duties:
2- Document Controller & Vice to QHSSE manager at Health and Safety Home for Investment, Benban solar park project, Oct 2021 To Mar 2022. Vice QHSSE manager Duties:
Document Controller Duties:
Achievements:-
3- Certified trainer at EـYOUTH online platform & & Creativa Hub Aswan University& Nile Venture Lab Aswan University & Swan College Training and Consulting Center & Bright Academy, for the following training topics, (part time) Jul 2020 To Present. Facebook account manager.
Writing and publishing advertisement content.
Follow up on customer inquiries and complaints from time to time. Provide weekly reports on the work movement for the owner of the start-up company. Overall planning the activities, resources, budgets and operations of the Incubator. Pre-incubation: Deal Flow generation, Screening of proposals, Research, Patent landscaping, working with entrepreneurs for their proposals, resenting proposals to the next level for selecting incubates. Incubation: Lead formation of new business and provide incubation facilities to enable commercialization of the business: To induct new entrepreneurs; create Incubation plans and implement them, assist in writing business plans, keep track of the Incubation process; help the incubates prepare proposals for getting funding, etc.
Events and workshops: Plan various workshops/events/webinars for the Incubator, and execute the same with the help of team members.
Mentor Network: Develop the mentor network for the Incubator and work with them to make the Incubated venture successful.
Partnerships: Forge partnerships with other organizations for providing services to the incubates or the incubator; marketing the incubator, sponsorships...etc. Liaison with the government and industries. Marketing the Incubator and Business Development: Be the face of the Incubator and actively promote it through various channels etc.
Funding for Incubated Projects: Work with co-ordination with senior management for setting up and seed funds for start-ups.
Building and Managing the Incubator team.
Prepare all required reports and maintain a comprehensive set of records on all tenant activity, client activity and staff involvement in the process of tenant recruitment. Administration of the Incubator and any other activities which requires the manager’s involvement. Increasing the number of graduates of the project incubators from 60 to 115 graduates I was honored by: the Deputy Governor of Aswan, Dr. Ghada Abu Zeid, the head of the Enterprise Development Authority in Aswan MSME, Dr. Ibrahim Abdel Latif, and the head of the Aswan Investment Authority, Dr. Hassan Al-Shaqti, for my efforts in the project Training of several General Bureau employees to maintain personal skills and advanced management techniques
Responsible for all reports of grant proposals and protocols with all contracting parties. Administrative & Technical duties: -
4- Social media manager (part time) for a lot of startups, May 2021 To Present. Official Duties:
5- Incubator Manager "Shabab Aswan Yabtakir" (part time), at SWAN COLLEGE For Training & Consulting Center, Aug 2020 To Feb 2021. Official Duties:
Achievements: -
4- L&D Manager & Vice of Financial and Administrative Manager at SWAN COLLEGE For Training & Consulting Center. Mar 2020 Till Jul 2021.
- Giving some training to groups of employees and youth in Aswan Governorate building .
- Giving summer training to young graduates in Aswan university.
- Set & Developing the general plans, policies and strategies for the training center and starting to implement it
& Follow up.
- Establishing policies that ensure compliance with relevant rules and regulations, and implementation it. Financial duties: -
Communication & Marketing duties: -
Achievements: -
Administrative & Financial and Procurements Achievements: -
- Selecting, training and supervising employees, monitoring their performance and behavior and comparing this with goals.
- Manage and direct daily activities at the training center, start organizing training workshops, events and conduct training courses.
- Establish relationships with key suppliers and customers, and effective solutions through high service standards.
- Managing Center budgets
- Managing accounts and preparing reports on the center's profits and supervising them
- Analyzing financial data, information and indicators.
- Planning training programs and curricula, and Monitor the market needs and review the offered programs accordingly.
- Supervisor of the center programs, branding, and the marketing of center's activities during: a) Monitor the quality of the center's external communications with stakeholders and audiences (public and private sector partners, donors, and the broader development community) across a range of communication formats, in print, online and to some extent in real time via social media. b) Overseeing the production of communications products and developing a sales management system that generates leads.
c) Planning marketing, advertising and awareness campaigns & Media coverage, participation in conferences and public events.
d) Create, implement and develop an advertising, communications and marketing plan e) Follow-up of the center's marketing activities on social media platforms f) Plan and manage the design, content and production of all marketing / promotional /promotional materials: g) Developing and maintaining good relationships with local and national media.
- Create the policy and procedures guide of the administrative department in line with the expansions of center.
- Create an effective electronic system to archive all paper documents electronically, to view them electronically, and to have a backup of them and use them when needed.
- Completion of 200 course for the center in various programs, with around total amount of 300 thousands within 3 months (although the Covid 19 situation)
- Create a lot of protocols & contracts with suppliers, companies with private and governmental foundations & instructors in a lot of specialists.
5- Admin & financial Officer at Aga Khan Development Network Affiliate, Om Habibeh Foundation (OHF). Oct. 2018 – till Feb.2020.
- Has modified the policy and procedures guide of the administrative department in line with the expansions of OM HABIBEH FOUNDATION, as the previous guide has not been amended since 2011. Administrative & Financial and Procurements duties: - Media & Administrative & Financial & Fundraising & Education and Procurements Achievements: -
- Has created an effective electronic system to archive all paper documents electronically, to view them & to have a backup of them to use it when needed.
- Has established the monthly and annual report on the electronic system
- Has Completed 20 tenders for OHF and its various programs, with around total amount of 2 million EGP in 3 months, achieving a financial saving of around 300 thousand EGP.
- Has updated all administrative Forms (e.g. car request, maintenance ) and requesting it electronically only, and preventing only through the electronic system to save time & effort and to speed up the movement of demand.
- Through my follow-up of the electronic payment system and the exploitation of my personal connection with the electricity and water company was provided nearly 40,000 EGP wrong invoices issued through the company.
- Has negotiated for renewed of hotel contracts, car suppliers, and pest control company with reduced amounts of money from their offers.
6- Senior Admin & financial at Misr El kheir Foundation (MEK), Apr 2012 – till March 2018.
- Handle the acting Community Education duties in the government branch of the Foundation in Aswan in addition to my administrative work, for 6 months from April 2012 to September 2012.
- Participated in the administrative annually budget of the office.
- Participated in the development of all policies and procedure supposition manuals for all foundation sectors.
- Handled communicates through the office of the foundation partner associations, to work coordinating meetings for seasonal campaigns for the unable, to achieve their desired goals, and then work to cover them in the media through the visual and read media, such as: eye medical campaigns, seasonal distributions for in- need people and the special needs people and for Couples the devices wedding.
- Published the scholarships provided by the Foundation throughout the province through partner associations, government partners, social networking sites and local media.
- Managed effectively the coordination with the Department of Marketing and Public Relations in the main center to cover major media events such as: visit al-Nahar channel, visit of the El Bahrain Trust Foundation of the royal family, and an opening celebration for the set up full rooms equipments in government hospitals and Magdy Jacob Hospital.
- Drafted success stories and send it to the radio program to air it by the famous media character, “Esad Younis” for MEK foundation, to use this program rights on social media and to use her voice in any video materials.
- Supervised the designs and printing of the materials of the office such as banners, roll-up, brochures
- Handled the communication from the government to finish any procedures or approvals or offices letters related to the organization.
- Represented the Foundation in international conferences, such as the Nile Basin Conference of Pediatrics, which was held at Isis hotel and attended by Professor Magdi Yacoub.
- Ran live television media interventions through television interviews during celebrations and conferences. 1. was the only employee at the field offices level with the authorization of Mr. Managing Director of the foundation which:
- was luminated to communicate with the live media on behalf of the foundation by declaring the organization's commitment to any situation i see needs to help.
- selected to get a free scholarship from Misr ElKhier Foundation for my practical excellence, to study an MBA at the Arab Academy of Science, Technology and Shipping. 2. Established a full archive of the executive office in the province with all the events that were covered in media.
Official duties:-
Media & Administrative & Financial & Fundraising and Procurements Achievements: - 3. Provided an integrated marketing content for the projects offered by MEK foundation to the eligible, and adopting it, to achieve the highest percentage in the payment of installments of projects due to the foundation. 4. Increased the financial resources of the foundation by exploiting my external relations as follow:
- Obtained a piece of land donated to the Nasr Nuba Center to build a community education school in the name of The MEK Foundation.
- Obtained a donation from the Housing and Development Bank for the handicraft projects that the Foundation grants to the beneficiaries.
- Received a donation from Hadid Ezz company of 5 million EGP for the winter campaign for Upper Egypt to the Foundation.
- was given a certificate of appreciation from the Foundation for the development of the foundation's resources. 5. Created a communication guide (telephone + addresses) for all Partners and places, as well, for easy communication.
6. Participated in the preparation of internal tenders for seasonal campaigns, and making clear differences in reducing the prices of purchases such as, winter campaign tenders, office supplement, car companies. 7. Delivered many opening speeches at conferences held on behalf of the Foundation in Aswan Province. 8. I submitted a proposal on behalf of the Foundation to the office to the Governor for the mechanism of implementing a joint database between associations and civil society organizations in Aswan, to register all the needy people, in a complete confidential way, and entrusted the matter to the information center in to work on it. 7- communication and data analysis officer in the management of major companies at the Central Advice of Mobilization and Statistics, Jan. 2011 – till Dec 2011.
- Responsible for communication and analysis of the collected data of the big companies .
- Sub-Customer Relations Officer of the Department. 8- Executive Secretary at Association of liver Disease Friends, Jan. 2010 – till Dec 2010.
- Supervised the work of the media committee of the association to organize periodic conferences and annual celebrations, such as the Egyptian Liver Conference sponsored by the Association, with media coverage
- Designed marketing plans and campaigns to increase the association's resources.
- Created Marketing plans to increase the number of customers from 800 to 5,000 in one year, and increased donations about 500,000 EGP to increase services provided to the unable such as medical screening, radiology, analysis and treatment.
- Prepared Protocols cooperation with others to help treat the needy people such as: Aswan University, Dr. Jamal Sheeha Hospital for Liver Treatment in Mansoura, Dr. yasin Abdul Ghaffar Hospital for Liver Transplantation in Nasr City.
The Certificated Courses :
Training topic : Strategic Planning.
Organizer : Experts Foundation.
Training topic : Project Management.
Organizer : Egy Trust Academy.
Training topic : Executive Secretary to Office Manager. Organizer : American Chamber of Commerce at Egypt. Training topic : Quality Enhancement.
Organizer : Gold Mines Company for training and consulting & Career development department, Misr El Kheir Foundation.
Training topic : Iso 9001 .
Organizer : Career development department, Aga Khan Foundation Training topic : Management skills development (Problem solving, Decision making, Team and work groups, Negotiating, Economic feasibility studies, Basic of managerial economics, Planning and Controlling. Organizer: Center for development of graduate studies and research, Faculty of Engineering, Cairo University. Training topic : Behavioral skills development (Analytical thinking, System and Creative thinking, Argumentation, Technique of measurements and developments, Stress managements, Communication skills, Research methods and Writing research proposals)
Organizer : Center for development of graduate studies and research, Faculty of Engineering, Cairo University. Training topic : Human resource ( employee management and training ) Organizer : World bank online Courses
Training topic : Gender based violence.
Organizer : Aga Khan Foundation.
Training topic : Study and Economic feasibility, get the best innovative small business. Organizer: Barclays Bank.
Training topic : Turning Challenges into Economic Opportunity. Organizer : Egy Trust Academy.
Training topic : Developing yourself of social Entrepreneurship & Bossiness Planning. Organizer : Egy Trust Academy.
Training topic : Entrepreneurship to Support of Export. Organizer : AAST Center of Entrepreneurship & USAID & Ministry of Trade and Industry. Management Courses :
Entrepreneurship Courses :
Note,
Kindly to inform you that all supported emails & documents & certificates and References will be available when it needed.
Signature:
Ghada Samy
Training : Media & Digital Marketing .
Organizer: USAID.
Training topic : Developing yourself of social media and marketing. Organizer : Egy Trust Academy.
Training topic : Developing yourself of social media and marketing. Organizer : Egy Trust Academy.
Training topic : Health, Safety, Security, Environment and Excellence in Safety and Firefighting. Organizer : Civil Protection Authority, Fire Department, Egyptian Government. Training topic : Basic Occupying Health & Safety.
Organizer : Alison online course
Training topic : First Aid .
Organizer : Egyptian Red Crescent .
Training topic : First Aid & Industrial Security and Fire Fighting. Organizer : Career development department, Misr El Kheir Foundation. Training topic : IC3.
Organizer: Computer Science and IT training Center. Training topic : Software & Hardware Computer Maintenance . Organizer: Computer Science and IT training Center. Training topic : CRM Application to customer service management . Organizer: Career development department, Misr El Kheir Foundation. Training topic : TOEFL ( Test Of English as a foreign Language ). Organizer : AMIDEAST & Benha University.
Training topic : English Conversation.
Organizer : USA Cultural Center & Translation Center at Aswan University. Social media & Marketing Courses :
QHSSE Courses :
Computer Courses :
Language Courses :
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