Supply Chain Customer Experience

CASSANDRA UKPOKOLO

Smyrna, DE ***** • 302-***-**** • *********@*****.***

CORE COMPETENCIES

Vendor Management * Product Management * Content Coordination

Supply Chain Operations * Project Management * Merchandising * Procurement

Customer Relations * Data Analytics

PROFESSIONAL EXPERIENCE

Vendor Asset Specialist (Remote) 2021 - Present

Nordstrom Inc.,

●Foster and leverage strong business partnerships to provide a frictionless experience across all vendor touch points.

●Manage production/orders/deadlines by conducting constant realignment and balancing priorities.

●Team with internal departments and external vendors to procure assets for content.

●Assess and revise supplied content to optimize the online customer experience.

●Implement text and visual content updates and proofread and edit content.

●Test new solutions to efficiency while maintaining quality and productivity.

●Maintain consistency with data management throughout the supply chain cycle.

Eyewear Consultant 2018 - 2021

Luxottica Retail

●Guided clients through product offerings and utilized CRM and KPI analysis to maximize sales.

●Delivered top-tier customer experience by continued education of product knowledge, technology and brand standards.

●Comprehensively trained in manufacturing, inspecting, and troubleshooting lenses.

●Ensured full compliance with health and safety requirements, as well as HIPAA regulations.

Merchandiser 2019 - 2020

Macys Inc.,

●Implementation of all instore marketing elements to promote, enhance and elevate product presentations to drive sales.

●Liaison with Merchants, Buyers and Wholesale Teams to reinforce the commercial success of innovative sales floor visual presentations.

●Maintain mannequins, fixture inventory and backroom presentation.

Product Manager (Remote) 2017 - 2018

Chow and Tabby

●Owned on boarding of vendors and their corresponding product.

●Worked collaboratively with the buying team to optimize vendor performance and compliance.

●Managed the allocation of international and domestic suppliers as well as dropship vs. purchasing needs.

●Analysis and improvement of processes to facilitate smooth vendor relationships and superior customer experience.

Product Manager 2014 - 2015

Kate Spade & Co.,

●Oversaw global product development and production of accessories and housewares.

●Spearheaded all aspects of costing, technical packs, sample procurement/approval, sourcing, bulk packaging, and order placement through receipt of finished goods.

●Collaborated closely with the Design, Merchandising, Marketing, and Logistics teams, as well as with agents and direct suppliers, ensuring smooth flow of business.

Senior Manager, Product Development and Production 2012 - 2014

Kate Spade & Co.,

●Negotiated contracts with key suppliers, including costs and terms of supply, service and quality.

●Collaborated with key stakeholders to identify and pursue new supplier opportunities.

●Managed all launches, 3rd-party brand collaborations and licensing agreements.

●Partnered with the Director to manage budgets, maintaining product quality, compliance and financial targets.

●Primary liaison for the Global Accessories Division Production Team.

●International travel to offices, retail locations, supplier plants, tanneries, and factories.

●Developed a training handbook of operational guidelines to be utilized as a cross functional tool for all divisions and brands internationally.

EDUCATION

Bachelor of Science in Fashion Merchandising/Retailing

Centenary University, NJ

Associate of Applied Science in Fashion Marketing and Management

Berkeley College, NJ

TECHNOLOGIES

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Teams, SharePoint) * Adobe Creative Suite (Illustrator, Acrobat, Bridge) * Slack • Zoom * Tableau * AS400

Salsify * SAP * Google Suite (Google Sheets, Gmail, Google Docs) * Concur * Certify

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