Olu Oladimeji

Tel: 647-***-**** E-mail: adx0hc@r.postjobfree.com

PROFESSIONAL PROFILE

A proficient Business Analyst/Product Owner skilled in achieving operational efficiency and increasing revenue, through process analysis for the most efficient solution. Exceptional relationship building and inter-personal skills, reflecting in a better and effective customers’ driven requirement elicitation and an adept knowledge of stakeholder Analysis, Business Process re-engineering / workflow, Agile/Scrum and waterfall methodologies, with the ability to effectively document Business needs (BRD).

Possess over 10 years of experience in enterprise business application development, business analysis, system design and implementation, with a Strong knowledge of Core Banking Systems and products, Consumer, Personal/ Business Retail and Corporate banking. Proven experience, documenting policies and procedures (job aids), requirement elicitation, system upgrades and implementation for Cash Management, Risk Management, Trade Finance, International Money transfer, Call Centre and IVR, Credit & Debit Card, E-Banking and ATM’s, as well as, inventory performance measures and profits.

SKILL SETS

KNOWLEDGE OF TOOLS

Business Analysis

Requirement Elicitation

MS Office Suite (Word, PowerPoint, Excel, Access Outlook, Visio, project), MS Team

Process Modeling

Snag IT

GAP Analysis

SharePoint

Use Case Analysis, User Story

Knowledge of Object Oriented Analysis and design, using Unified Modeling Language (UML), HTML,XML

Process Flow Designs

Operating Systems and Database: Oracle, IBM and DB2, FileNet, Unix, Linux, Windows

Requirement Prototyping

PEGA Robotics/RPA, Jira & confluence

Process Re-engineering

Monday.com, SAP(CRM)

Testing: Regression/functional, UAT, HP QC.

Data Flow Analysis

PROFESSIONAL EXPERIENCE

City of Toronto

Business Transformation Consultant June 2022 – Date

Project: 1. E-Billing: Partnering with a Vendor to create a more efficient e-billing and Pre-authorized payment system for the City

Developing the business case, that projects the justification and feasibility of the project

Working with the Revenue Services unit and other cross-functional Teams to create operations efficiency

Building up User stories, ‘As Is’ and ‘To Be’ process flow, based on the business requirements

Collaborating with the Product Team in developing dashboards to monitor processes

2. Financial Systems Transformation Program: Re-alignment and decommissioning multiple legacy auxiliary application, to streamlined processes into a centralized SAP (S/4HANA) application for efficient service delivery and better customer experience

3.Wecome Policy Program: Process re-engineering for low income assisted program, to modernize the application process and streamline application channels

TD Bank (Wealth Management) May 2022 – June 2022

Product Owner /Business Analyst

Project: TDAM Advisor Dashboard: Enhancement to the current Asset Management dashboard, with an addition of CFA (Custom Fund Analyzer) and other UI functionalities for a better customer experience

Walmart Canada March 2021 – March 2022

Senior Business Analyst

Projects: Market Fulfilment Center Solution (for OMNI Channel) – Creating efficient and automated fulfilment and delivery in online grocery order services

System and process design documentation for the proposed robotic solution

Documentation of Use Cases for software, Hardware and Mechanical incident management for the MFC

Liaising with cross-functional units to obtain information for conducting the impact analysis, validating process and reporting requirements

Coordinating the Security Plan for different application, and access management for the Vendor supports

Bank of Nova Scotia March 2020 – November 2020

Product Manager/Product Owner

Projects:

1. International Banking Transaction Summary (for Caribbean Business Units) – Enhance Due Diligent Unit information gathering process automation

2. Digital Courier – Payout & Payments (Loan case management automation - Producer/Consumer bots model)

3. Lien Discharge (Automation of Dealers Lien exception report management)

Achievements:

Completed automation & lean process (PEGA RPA) for all assigned projects and saved between 2 – 5 FTEs on each

Reduced business cost incurred in process management by more than 55%

Responsibilities:

Creates automation scopes and Product Development Documents (PDD), aligning with the Business requirements

Creates User stories for the Scrum sprints and manages Scrum backlog, to ensure value delivery to the Business

Mapping current and future global process flows, implement process improvements, and propose opportunities for automation.

Partner with various business lines to prioritize technology efforts, manage tactical projects and implement process improvements.

Analyse and collaborate solutions and strategies with the team and provide the optimum solution for our stakeholders.

Ensure essential procedures are followed and help define operating standards and processes

Bank of Montreal (BMO/Harris Bank) February 2016 – March 2020

Sr. Business Analyst

Projects:

1. Functional Alignment for North/South America - Small Business Special Account Units (SBSA)

Drafted Current and future state process mock-up, for alignment purpose using MS Visio

Documented system integration models for North/South and provided recommendation for future state

2. National Collections Reporting Dashboard Initiative

Documented reporting requirements for the Dashboard/Operations efficiency

Created Collections Unit’s Report dashboards for efficient reporting delivery, with MS Excel and Visio

Created a central repository (Content Management), using SharePoint, for managing cross-functional Teams process and reporting metrics

3. National Collections Units Standard Operating Procedures (SOPs) Review and Control Gap Assessment

Identified opportunity for efficient inventory management and process monitoring

Established a new process documents inventory management system

4. Aligning Credit Bureau Repair Process

Centralization of Credit Bureau repair process to Collections Administration, for effective management and to eliminate duplication in processes. Provided future state flow, using MS Visio and PowerPoint

5. Mortgage Reservations - Reduction of manual process and achieving an efficient turnaround

Created an Excel macro form to replace the legacy paper form - This saved the unit over 400 papers/month, as well as ~10 FTE hours/month.

6. Abandoned Debt Sale - Monthly execution of Forward Flow First placement and Post Second, as well as ad-hoc Bulk Abandoned Debt Sale processing. Also work on the standard batch records for TSYS account maintenance for credit cards to zero-out balances and block-code the accounts to complete the monthly process.

Generates compensating income to the Bank from charged-off and abandoned loans.

Participating in UAT for Debt Sale process automation functionalities in an upgraded application (CACS7 -> CACS9)

7. V.Me Project: Secured Management and accessibility of customers’ data across Financial Institutions, for KYC purposes.

Bank of Nova Scotia

Business Analyst (Contract) November2013- August 2015

Projects:

1.Quality Assurance & Monitoring Application Maintenance (Automated Rule Selection and Applications Assignment, Integration of Small Business Platform (IB) into a Common Database. Provided use case and future state, using MS Visio

2.Quality Assurance & Monitoring Application Scope Enhancement: Integration of new Domestic Retail data feeds, Credit Support Service Centre, Dealer Finance Centre and Scotia Dealer Advantage into the Lending Support QA&M Common Database.

3.Integration of other area of Domestic and International Retail businesses, on the Quality Assurance Application common database, for compliance to the regulatory requirements and completeness in reviewing of Retail credit applications.

4. Investment Support Cost Calculator: Migration of a Web-based Application used for Mutual Fund dilution from an obsolete Windows 2000/ASP Classic Application to Windows 2008/ ASP.NET, which is compliant and fully supported by the bank. This project also includes digitization of data and process automation.

Achievement:

Provided a new Web-based application, intuitive and supported by the bank’s technology platform.

Reduced the unit’s manual processes by about 70% with an improvement on process turnaround.

Improved data integrity and reduction in potential risks to the bank.

5.Shared Services Group – Verint Call Recording System Implementation: Migration of Call Recording System from Dictaphone, a legacy system, unto a web-based Call Recording System, Verint, that has more functionalities and capability to meet the business needs.

6.Business Process Library (Data/Record Management Process): Documented requirements for Business Process Management workflow and possible solution for consolidating a group’s SOPs, Job Aid, Requirements and other assets into a Central Repository for effective control and monitoring of process updates, with capability for Change Management and Taxonomy, managed at a central location by the Project Governance. Analysis for the workflow RFP was done for PEGA Solution and IBM Blueworks

7.Complement Process: Documentation of Shared Services Operations Support Process flow, Process assessment and recommendation on the alternate solutions for mitigating current hands-off in process.

8.Credit File Integrity – Data Exchange between CFI and Credit Bureaus (Equifax and TransUnion): To develop a technical solution whereby the Credit File Integrity (CFI) team will be able to receive and submit via a secure electronic transmission mechanism the Request for information verification and credit bureau change requests from/to the Credit Bureau, respectively. Analyzed the current state and process gaps, using MS Visio

9.Credit File Integrity Application Maintenance – This is an effort toward process optimization, for operational efficiency, and alignment with the Regulatory requirements (Metro 2), in updating some of the fields and data transmission between CFI and Credit Bureaus.

TD Bank

Business Analyst (Contract) December 2012 – April 2013

Project: Canada Anti-Spam Legislation (CASL) – Policies and Process Review.

Conducted requirements gathering sessions for CASL compliance for Canadian bank (line of businesses), Auto Finance, Credit Cards and Insurance Services.

Identified and documented steps to aligning with the compliance process and mitigations for default.

Provided mock-up for the new customer account opening screen, as well as the opt-in/ opt-out with a link to unsubscribe from receiving Commercial Electronic Messages, in consideration of CASL requirements.

Defined new Business Rules that would guide users in communicating with existing, potential and new customers.

Bank of Nova Scotia

Business Analyst (Contract) September 2012 – November 2012

Project: Operations Efficiency Initiatives (OEI) – Elimination of Call Redirect to Branch Mid Office and enhancement of Customer Contact Center in processing Reversal of Service charges on Savings, DDA and Small Business Accounts.

Business Analyst working on reversal of service charges initiative, within the Customer service management and fulfillment bundle, for Customer contact center to reduce the need to redirect calls to branches by enhancing the servicing capability of Call Redirect Unit and expand call redirect service to all branches by 2013.

Conducted Business requirements session and scope walk through with the stakeholders.

Analyzed the current business process to define GAPs and areas of improvements to processes.

Defined ‘As Is’ process flows for CCC CRU/CAU and General Call Services/NBCAU and the “To Be” state, based on business requirements.

Proposed an efficient solution, which improved service turnaround time, cost reduction, eliminated unnecessary hand-off and a better customer experience.

CIBC Feb 2010 – January 2012

Business Analyst (Contract)

Project: Enhancement of the Scanning and Indexing System – Kofax Ascent Capture

Classification of DD account package in CM repository (Day to Day Banking)

Upgrade of Content Management System (ECM) - (Data digitization, indexing and categorization)

Business Analyst working on the enhancement of the Scanning and Indexing solution – Kofax Ascent Capture bank and upgrade of the Bank’s Enterprise Content Management (ECM) system to capture, store, preserve and deliver electronic content and documents.

Identified system gaps and areas of improvement for the record/data management

Facilitated brain storming and JAD sessions with Subject Matter Experts to gather business needs.

Conducted Requirements document (BRD) review sessions with project stakeholders and the technology teams for a proper alignment of the business needs with the solution proposed by the Technical team.

Provided proposed application mock-ups, using MS Visio, and Use Cases for the future state, which depict Business user’s responsibility and Functional Requirement for the solution.

Worked with cross-functional teams and SharePoint Engineers/Architects to identify and document system recommendations for current and future development.

Facilitated sessions of key project deliverables and requirement validation to ensure that technology solutions provided meets the identified business needs.

Participated in data flow documentation and analysis, to ensure all data transferred are in acceptable format.

Provided a standardized Job Aids/Process Manual format, which detailed the flow, with a link to a visual – MS Visio format Process flow.

Documentation of Training Manuals.

Research in Motion (RIM) May 2009 – November 2009

Business Analyst (Contract)

Project: IVR Contact Center Implementation

Business Analyst on the project to increase IVR self-service penetration by decreasing live-answer calls volumes into the Prepaid Wireless Call-Centers. This new intuitive Voice Recognition, IVR system, included upgrades to the automated key business functions activations, account management, customer service inquiries and replenishments.

Intercontinental Bank PLC March 2004 – October 2008

Business Analyst (Full Time)

Projects:

1. Risk Asset Creation System Automation Project – (Using ‘kapiti’/ AS400)

2. Migration, Implementation and Enhancement of Banking Software - Flexcube Software

3. Upgrade to the new Swift standard MT 103 (ISO 20022) from 50k to 50F (The EU requirement for SWIFT Messages)

Worked as a Business Analyst in the Information Technology and Systems Group, to upgrade the Bank’s System and automates its operational processes.

The third Project involved an upgrade from the core downstream application, from which data is provided for the SWIFT MT103, the new 2007 SWIFT standard (EU requirement for SWIFT messages) and been able to align the system with the regulatory bodies and AML, request for additional information on ordering customers for reporting purposes.

Actively supported the Group Head IT, in successful conversion/migration of data from Kapiti system (legacy) to Flexcube, a new application adopted for the consolidated banks.

Documented the “As Is” and the “To Be” process flow, to identify gaps and possible solutions.

ocumenting business requirement, and writing use cases based on information gathering/JAD sessions with stakeholders.

Modeled business process flows for the new processes identified for the Investment Platform Migration and the SWIFT MT 103 projects.

Documented and assisted in iterative implementation of business requirements for the core banking products, until full implementation was achieved.

Validated the Test cases and reviewed operational process flows on the flexcube, new software implementation and the Electronic banking settlement system.

Supported in the implementation of Consumers Products - Retail and Corporate banking products including in-house development and builds, Credit and Debit Cards application.

Supported the back office staff in reconciliation of all end of the day processes from the beginning of the project life cycle to its implementation. The reconciliation includes mainly day to day banking activities; exception reports, daily clearing, Treasury reports, inter-branch reconciliation reports etc.

oOn-boarding Retail lending/ Consumer loan onto Flexcube software.

oOn-boarding NPL & Write off accounting module to flexcube.

oOn-boarding Core Banking products (Trade finance, Day-day products, e-Business) to Flexcube

oInvolved in the in-house development of Electronic Banking Settlement system (intra-bank), powered by eTransact system.

Training and Qualification

Certified Scrum Product Owner® (CSPO)

Scrum Master Certified (SMC)

Six Sigma Yellow Belt Professional (SSYBP)

Scrum Fundamental Certification (SFC)

Project Management Professional Training

Business Analysis Training

Masters Business Administration (Finance & Accounting)

Bachelor of Science (Hons), Economics

References will be provided upon request

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