Kevon Rainey

Cincinnati, OH

adx0h4@r.postjobfree.com

+1-513-***-****

Authorized to work in the US for any employer

Work Experience

Server/Bartender

Showcase - Oxford, OH

March 2021 to Present

• Performed barback duties

• Prepared and served alcoholic beverages

• Worked closing shift

• Provided excellent customer service

• 3 years of experience bartending

Lead Direct Support Professional (LDSP)

ResCare Community Living - Middletown, OH

March 2019 to Present

Professional Dance Instructor

WEBBY Dance Company - Ohio

Present

Remote Customer Service Representative

STARTEK - Hamilton, OH

December 2020 to May 2022

• Answered phone and assisted customers with changes

• Created customer appointments

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Inventoried stock

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Operated the live chat

Server/Hostess

Red Robin - Cincinnati, OH

February 2020 to March 2021

Served food and drinks to customers

Provided customer service

Situated checks

Seated customers at tables

Assistant Front Desk Manager

Millennium Hotels and Resorts - Cincinnati, OH

February 2017 to January 2020

Kept accounts in balance and ran daily reports to verify totals.

● Explained details regarding property, including restaurants, pool area, spa, and fitness center to acclimate patrons to resort environment.

● Answered multi-line phone system, responded to inquiries, and transferred calls to correct departments and personnel.

● Updated customer accounts with add-on room charges, including minibar use and room service bills.

● Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

● Welcomed each new arrival pleasantly and confirmed reservations and identification.

● Used Opera and Microsoft to process reservations, check-ins, and check-outs.

● Reported facility and room maintenance problems to appropriate personnel for immediate remediation. ● Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.

Office Assistant

GNMBC inc - Cincinnati, OH

May 2018 to February 2019

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

● Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

● Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.

● Worked with upper management to complete complex projects on tight budgets within specific timelines.

● Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.

● Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records. ● Assisted with event planning, including associated travel and logistical arrangements. ● Coordinated domestic and international travel arrangements, including booking airfare, hotel, and ground transportation.

Education

Bachelors in Communications

Miami University-Oxford - Ohio

August 2021 to Present

Bachelor's degree in Dance

Miami University-Oxford - Oxford, OH

April 2021 to Present

Skills

• Microsoft

• Scheduling

• Data Entry

• Administrative support

• Social media knowledge

• File management

• Gardening (10+ years)

• Organizational skills (6 years)

• Horses (10+ years)

Languages

• Korean - Intermediate

• American Sign Language - Fluent

Certifications and Licenses

CPR Certification

January 2023 to January 2024

AED Certification

April 2022 to April 2024

Nurse Delegation Diabetes Training

Certified Medication Aide

Assessments

Social media — Proficient

June 2022

Knowledge of popular social media platforms, features, and functions Full results: Proficient

Customer focus & orientation — Proficient

May 2023

Responding to customer situations with sensitivity Full results: Proficient

Verbal communication — Proficient

June 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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