Customer Service Call Center
Resume:
Ginna Vang
Sacramento, CA **823
adx0gw@r.postjobfree.com
Extensive customer service and call center experience for Delta Dental. Possess strong team leadership, motivational, and coaching skills.
Core competencies include:
Building a team that effectively supports Delta Dental
Driving the development of superior customer service and high performance.
Leading workflow distribution and floor management to ensure service levels are satisfied.
Scheduling appointments for members.
Training/developing, motivating, coaching, evaluating and retaining qualified staff.
Maintaining members charts
Handled all the financial accounts for the office
Called various insurance carriers for eligibility verification
People oriented; enjoy working directly with customers and the general public.
Self-starter; can be depended on to complete a task under minimal supervision.
Coordinated all the training for the staff in the office.
Delta Dental
Call Center Representative
Telephone Inquire Specialist January 2019 - Present
Handle incoming calls from both providers and members
Assist with referrals for the callers
Handle all missed appointment follow up calls
Handle all after hour voicemail messages
Review and reprocess complicated dental claims
Assist with difficult referrals
Handle escalations from the state of California for medi-cal members
Capital Family Dental
Patient Coordinator/Lead June 2015- March 2018
Assist with preventive services
Trained the staff in the office
Assisted with all administrative duties
Verified eligibility with multiple dental carriers
Handled all the financials book keeping
Handled all the billing for all the carriers
Handled all denti-cal calls and inquiries for patients as well as NOAs, specialist referrals and denials
Sacramento County IHSS
Care Provider August 2008- Present
Assist with Clients evening activities and duties such as cleaning, bathing, Laundry, preparing meals and medication as needed.
COMPUTER SKILLS
MS Word, 10 key, Outlook, Excel and PowerPoint; telephone and proprietary call center systems.
References:
Shanderlyn Kue 916-***-****
Patricia Herrera 916-***-****
Melissa Garcia 916-***-****
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