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Administrative Assistant Customer Service

Location:
Philadelphia, PA, 19132
Salary:
17/hr
Posted:
June 30, 2023

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Resume:

STEPHANIE NOTTINGHAM

**** ******** ****, ***** *****, PA 19082 - adx0ft@r.postjobfree.com / 610-***-****

SUMMARY

15+ years of executive administrative experience in a corporate environment.

Proficient computer skills using Microsoft Word, PowerPoint, and Excel

EDUCATION

COMMUNITY COLLEGE OF PHILADELPHIA, Philadelphia, PA 19101

Associate’s Degree in Business, May 2000

WORK EXPERIENCE

THE PHILADELPHIA COCA-COLA BOTTLING COMPANY, Philadelphia, PA (1999-2009)

Executive Administrative Assistant (Cold Drink Sales Department) 2001-2009

• Assisted Vice President of Cold Drink Sales with administrative support

• Handled sensitive information and maintain the highest level of confidentiality

• Responded to escalated calls from customers in V.P.’s absence

• Received and responded to calls regarding customer service issues

• Served as a liaison between other departments on basic administrative and/or operational matters

• Coordinated calendar, schedules, meetings, training, travel arrangements and appointments

• Conduct research and compile analytical reports for bi-weekly meetings

• Composed and design various correspondences, memos, charts, tables, graphs, and business plans using Microsoft PowerPoint, Word and Excel

• Processed travel & expense, car allowances documents, accounts payable and receivables invoices

• Coordinated information and product delivery for special events

• Established, maintained and updated customer’s files

• Maintained departments’ vacation, sick, and time off schedules

• Retrieved, filed and processed forms, correspondences and mail

• Greeted and directed visitors

Administrative Assistant (Cold Drink Department) 1999-2001

• Assisted Director of Cold Drink Sales and his direct reports with administrative support

• Composed presentations for sales meetings and customers using PowerPoint and Excel

• Tracked and processed, monthly, BDM’s sales commissions to be paid monthly

• Processed accounts payables and receivables invoices

• Managed office supply inventory

• Performed other related duties and tasks as assigned

GENERAL ELECTRIC TRAILER LEASING (FORMERLY TIP), Devon, PA (1992-1997)

License Administrator (License Department) 1996-1997

• Issued plates and titles for company’s trailers and mobile office space building for all 120 branches throughout the United States and Canada

• Processed customs documentation for trailers entering into the United States and Canada

• Interacted with governmental agencies to process titles and plates

• Maintained titles and plates information using Microsoft Access

• Answered calls from trailer manufacturers about our trailers as well as calls from branches

Administrative Assistant (Insurance Department) 1992-1996

• Supported License Manager and Supervisor using Microsoft Word and Excel

• Processed certificate of insurance into database system

• Monitored time sensitive legal documents. Respond to attorneys’ letters or calls

• Prepared and obtain accident/claims reports for filing with insurance carriers

• Coordinate claims investigation materials

• Maintained current claim files

• Issued all insurance certification to customers, landlords, and banks

• Reviewed all incoming insurance certificates for completeness and accuracy. If incorrect call branches to let them know what is required.



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