Jessica Herrera

San Jose, CA *****

adx0fk@r.postjobfree.com

+1-408-***-****

Seeking an opportunity to be an asset for a company and obtain new skills in different departments with room to grow.

Authorized to work in the US for any employer

Work Experience

Office Specialist II

County of Santa Clara County - Office of Emergency Management - San Jose, CA August 2022 to December 2022

• Worked in temporary role as office specialist for the County of Santa Clara's Office of Emergency Management assigned to the Community Based Clinical Disaster Operations Team operated by Santa Clara Valley Medical Center.

• Provided supportive services to administrative, management, and technical operations to the community in the setting of a disaster at the community mass COVID-19 vaccination sites.

• Maintained patient flow and directed foot traffic as well as helped patients with their paperwork.

• Registered patients for their vaccination and updated any new information that needed updating.

• Verified which vaccine the patient was getting and recorded which does or booster they were on.

• Provided great customer service while assisting with the patient; and established good relationships with diverse community members.

• Disinfected the work area worked in and maintained a clean working area.

• Answered routine inquiries from patients and the public about services.

• Assisted patients, visitors and callers by referring them to appropriate sources of information; and determined whether a request is within the jurisdiction of the department concerned and uses discretion in giving information to the public may schedule meetings or appointments for staff and clients.

• Performed data entry such as patient information.

• Reviewed patient's application forms for completion; explained their completion; and ensured correctness of entries.

• Copied and assembled materials such as handouts, packets, and documents for the patients.

• Obtained oral and written information from patients and clients to secure basic personal medical data.

• Operated a variety of standard office machines like computer, phones, 2-way radio, and printer. Office Manager

American Pool and Spa - San Jose, CA

September 2021 to December 2021

• Communicated effectively to other members of staff in the business office, the vision and goals of the organization to ensure full compliance.

• Scheduled and dispatched to service technicians in the field.

• Scheduled all appointments with clients and maintained all files.

• Processed payroll for employees in a timely manner.

• Entered all QuickBooks spreadsheet data entry with accounts receivable and payable following basic accounting principles and procedures.

• Reconciled budget with company growth and development.

• Posted ads for job position for new hires, as well as helped with the hiring process and decisions.

• Assisted management by handling correspondence within assigned areas of responsibility. Assistant Manager

Honey Birdette - San Jose, CA

November 2019 to January 2020

• Worked as an Assistant Manager in a fast-paced retail environment.

• Greeted and connected confidently with customers and attended to their needs, inquiries, and complaints.

• Performed opening and closing procedures including opening and closing store.

• Reported the cash intake when opening and reported end of day balanced intake.

• Monitored sales activities to meet store goals.

• Authorized item returns to ensure customer satisfaction and within company's guidelines.

• Conducted inventory checks, reported new Inventory received.

• Maintained store appearance including stocked shelves, plan store layouts, design displays, and managed merchandising standards according to company procedures and guidelines.

• Scheduled appointments with customers for fittings and maintained confidentiality.

• Directed and supervised part-time and full-time employees; provided orientation training; and answered procedural questions for new and existing employees. Office Assistant

Spearmint Rhino - San Jose, CA

February 2019 to November 2019

• Verified daily cash, and balanced cash intake at the end of shifts.

• Assisted with enforcing policy and procedure, safety training, and hiring.

• Facilitated payroll processing, and edited timecards that needed adjustments.

• Maintained social media marketing.

• Handled business e-mail and phone communications.

• Verified the accuracy and completion of new hire onboarding and maintained employee files.

• Managed and scheduled employees' new schedules every week including time off requests and break times according to the laws.

• Organized and filed daily checks and invoices.

• Networked with other companies for promotion sales.

• Assisted with inventory and maintained office supplies.

• Maintained stock of all daily paperwork forms required by staff and management.

• Completed basic office duties with good working knowledge of computers. Office Administrator

Tradesmen International

December 2017 to May 2018

• Greeted and managed in-office client interactions.

• Registered new clients according to the business plan.

• Responded to inquiries from customers regarding services, benefits and terms of doing business with the company.

• Coordinated project staff documentation and supported onboarding of site employees.

• Created filing system for new clients and payroll employees.

• Collected and verified employee timecards and processed payroll.

• Assisted on site projects, the leadership on site, and ordering supplies.

• Assisted with new employees onboarding applications.

• Conducted safety meetings with all employees on the monthly basis. Records Clerk

Oak Hill Cemetery Oak Hill Cemetery - San Jose, CA March 2017 to November 2017

• Worked in the office records department of the cemetery located in San Jose, California.

• Coordinated and supported family members and individuals during stressful and sorrowful times to help them grieve the loss of adults, infants and children who have died.

• Communicated with family members and individuals directly to assess and determine burial requirements.

• Provided positive client experience including grief and loss support, comfort care, and empathy, and ensured consistent communication with clients.

• Acted as liaison with community residents and kept professional staff informed of current community situations.

• Located grave sites for clients, as well as mapped out location for clients.

• Scanned paperwork to create permanent digital records for new clients.

• Photocopied billing documents, agreement paperwork, records, files, and other materials according to established instructions and guidelines.

• Made new client folders, as well as formatted labels for the folders.

• Reorganized the whole filing system for all clients on file.

• Handled cash, check and credit card payments.

• Opened and closed cash drawer as well as balanced it at the end of the day.

• Handled external and internal mail; collected, sorted, distributed, date-stamped; weighed outgoing mail.

• Conferred with professional staff such as grief counselors to assist in evaluating client needs and problems.

• Searched for and pulled files for counselors regarding grief and bereavement support for families and individuals; determined location of file and retrieved file information from a computer system.

• Created and organized filing system to archive history of deceased clients. CLERK - Western Appliance

TYLR Software - San Jose, CA

October 2016 to February 2017

• Worked closely with customers to determine their needs.

• Answered multi-lines phone system.

• Provided excellent customer service with walk-ins and phones.

• Closed all drawers at end of day and balanced cash intake.

• Worked with clients on special order requests using the TYLER software application.

• Submitted financing to see if customers qualified.

• Handled all filing and maintained filing systems.

• Scheduled appliances repairs for customers.

Office Manager

Green 'R Landscaping - San Jose, CA

January 2011 to December 2013

• Worked in the front office interacting with clients in person and on the phone including follow-up through updates, reporting, and check-ins as needed.

• Managed contracts including updating of project lists, scheduling documents, and assisted with closing contracts.

• Managed office operations, workflow and procedures.

• Managed records and information including estimates, processing work orders, paying bills, sending invoices.

• Handled bank deposit drops of checks received from clients on a weekly basis.

• Performed payroll data entry.

• Communicated client's inputs on projects to foreman.

• Maintained office appearance.

• Maintained required tracking documents related to workflow.

• Maintained filing system of projects and client data.

• Ordered and tracked office supplies inventory.

Education

High School Diploma

Gunderson High School - San Jose, CA

2007

Skills

• QuickBooks

• Filing

• Assistant manager experience

• Data entry

• Payroll

• Accounts payable

• Dispatching

• Administrative experience

• Office management

• Marketing

• Customer service

• Contract management

• Stocking

• Accounts receivable

• Office experience

• Front desk

• Typing

• Phone etiquette

• Computer literacy

• Computer skills

• Bookkeeping

• Organizational skills

• Order entry

• Microsoft Office

• Customer support

Certifications and Licenses

Certified Medical Assistant

Assessments

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Impact & influence — Familiar July 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Familiar

July 2022

Responding to customer situations in a retail setting Full results: Familiar

Front desk agent (hotel) — Familiar

July 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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