CASSANDRA MAY

***** ******** ********** ** ***** · 571-***-****

adx0fa@r.postjobfree.com

To get an opportunity where I can make the best of my skills, knowledge and contribute to the organization’s growth. Seeking a position in a company where I can continue my career in the Medical field and build a valuable skill set. Seeking a role where I can upgrade my skills with time and take the company to a better level or their next level.

EXPERIENCE

12/2021 – PRESENT

OFFICE COORDINATOR, Mary Washington Healthcare

Answer and make phone calls

Schedule appointments for pre-employment and prepare appointment information

Enter orders needed for appointments

Take messages and provide information to nurse to call associates back

Keep track of requirements needed from associates and inform.

Clear, place on hold or deny employment on smart sheet

10/2020 – 03/2021

OUTBOUND RECEPTIONIST, Kaiser Permanante

Made outbound reminder calls to members for their health related appointments

Assisted members with scheduling, rescheduling and confirming appointments

Assisted members with sending notes/emails to primary care physician/s when needed

Maintained a high call level and great customer service communication skills

03/2018 – 02/2020

BILLING SPECIALIST, Spectrum Charter Communications

Took inbound calls referring to cable bill questions, upgrades and or downgrades

Assisted customers with questions, complaints and payments made to their cable accounts

Assisted customers with making payments via computer system

Always maintained a good call level and great communication skills

Provided customer with confirmation number after payment was made

10/2017 – 02/2020

CUSTOMER SERVICE REPRESENTATIVE, paper alternative solutions

Take inbound phone calls referring to tolls of New York Thru Ways

Assist customers with questions about their toll bills, complaints and payments

Assist customers with making payments via computer system

Maintain good call levels with good communication skills

Provide customers with reference number for payments made

08/2015 – 11/2016

SECURITY GUARD, allied barton securtiy

Signed students guest in and out of their dorms

Monitored coming and going students

Monitored the floors of the library

Assisted students with technical problems within the library

01/2011 – 03/2014

CUSTOMER SERVICE REPRESENTATIVE, logisticare solutions, llc

Scheduled reservations for clients that receive Medicaid

Locate client in the database

Scheduled reservation by date, time, and location via computer

Scheduled time for pickup and return via data entry

Maintained detailed and accurate notes of customers concerns via telephone

01/2011 – 03/2011

ADMINISTRATIVE ASSISTANT, cite business school

Assisted students in comprehension of Microsoft 2003 and Excel 2003

Provide teacher with assistance in making copies, filing, answering phone, and inputting grades into computer system

Created excel spreadsheet of student’s performance

Evaluate students class work and assisted them when necessary

12/2009 – 01/2011

CARGO AGENT, north american aviation services

Obtained paperwork from customer to assist with dropping off or and picking up freight

Determined payment that had to be made to receive or ship freight

Keyed information obtained into the system

Booked freight to go on next available flight

Logged and filed paperwork

Obtained cash, credit, or check payments

01/2007 – 07/2009

SUBSTITUTE COUNSELOR, kenccid

Administer care of patients with mental disabilities

Assisted residents with their daily living activities

Cooked meals for clients

Maintained records of daily routines

Accompanied clients on trips

Ensured clients were prepared for bed before end of shift

EDUCATION

MARCH 2016

CERTIFIED MEDICAL ASSISTANT, harris school of business

JUNE 2005

HIGH SCHOOL DIPLOMA, northeast high school

SKILLS

Type 60+ wpm

10,000 kpm

Able to multi-task

Great customer service skills

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