David W. Olson

*** ******* **, **********, ** ***85 651-***-****

adx0ep@r.postjobfree.com LinkedIn

Senior Operations Manager

Team Leadership Operations Management Sales

Executive leader with expertise in all facets of operations, including strategic planning, accounting, financial management, human resources, sales, and marketing within fast-paced organizations. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Remarkable combination of civilian and military experience comprising successful simultaneous management of 20+ locations and 25+ years of middle and upper management experience, including Senior Battalion Food Operations Sergeant in U.S. Army.

Multi-Unit Management

Lean Six Sigma Green

Effective Communicator

Customer Service

Analysis and problem resolution

Microsoft Windows 365 Apps

Inventory / Warehouse

Recruiting, Hiring & Training

Sales Management

Forecasting & Profit and Loss

Budgeting & Payroll

Excellent “Real World” Experience

Telephony support / management

Food and Beverage Management

Tableau

Production Management

Restaurant Operations

Contract Negotiations

Goggle Apps / Drive

Forklift Operations

Procurement

PROFESSIONAL EXPERIENCE

EMPIRE TODAY 2021– 2023

Market Manager

Promoted to Market Manager of St. Louis Market. Produced a tangible, positive impact which propelled market from bottom 5 in entire company upon arrival to top 10 in most categories out of 77 markets. Communicated confidently with superiors, peers and subordinates. Budgets, P&L, hiring, training, Customer Relations, logistics, warehouse operations for large metropolitan area. Utilization of Tableau, Windows 265 programs, Siebel, Precision Route and Precision Apps. Displays a strong personal commitment to successfully completing all projects. Lowered response time to customer to increase satisfaction and overall revenue. Effectively controlled costs through economical utilization of personnel, materials

Market Customer Service Manager

Established credibility with superiors and subordinates and customers. Followed up with customers after installation, scheduled and ordering of products for installations or repairs. Worked on warranty claims, job site visits during install or repair. Became number one market in entire company out of 77 markets in 2021 for Customer Service results and customer survey satisfaction

FORUM COMMUNICATIONS, Red Wing, MN 2019 – 2021

Production Manager / Multimedia Sales

Specializing in advertising sales for hard copy ads, digital advertising and insert sales. Book of business includes over 275 clients. Utilized digital fencing, demography’s and targeting communities for best RTO for clients. Supervision up to 30 associates. Communicated with all distribution partners for timely delivery of 42 products. Communicate with U.S. Postal Service to ensure all requirements are met for mailed products, including monthly software updates and BBC Bulk Mailer. Production, Training, Microsoft Windows/Office and Access, Analysis and problem resolution, supervised associates in build of multiple hard copy papers. Over 3.2 million inserts inserted in a week. Machine subject expert on SLS3000 insertion machine. Conversion of CSV and MDB Files.

GOLDEN CARE, Plymouth, MN 2018 – 2020

Independent Insurance Agent

Licensed to represent and sell products in Minnesota and Wisconsin. Specialized in health insurance coverage for clients eligible for Medicare. Contracting with 12 insurance companies, networked with individuals and groups needing coverage. Identified leads and followed up with prospects; determined specific client needs; selected most appropriate coverage and clearly and concisely explained benefits of various policies.

MIDFIELD CONCESSIONS, St. Paul, MN 2017 – 2018

Director of Operations (Area Manager)

Directed operations for five restaurants, including full-service, quick-serve and coffee shop. Collaborated with restaurant owners to ensure smooth transitions. Developed marketing strategies and sales objectives for each restaurant. Trained staff on liquor ordering and compliance, customer service, operations standards, vendor relations, order processing and food handling. Developed and trained restaurant managers. Negotiated with vendors and suppliers.

Opened three restaurants simultaneously.

Successfully handled multiple demands from superiors and subordinates

Ensured top-quality client service despite high-volume, fast-paced nature of businesses.

LANCER HOSPITALITY, Apple Valley, MN 2014 – 2017

Director of Operations

Oversite of 21 operations, including full service catering up to 2500 people, two coffee shops, quick service operations, concerts, weddings, picnics, theater concessions, several free-standing food operations and distribution center. Mentored activities including customer service, training, and hiring, operation and food safety standard compliance, forecasting, budgets, marketing, P&L, payroll, food and sanitation standard compliance and all associated HR functions. Staff of over 350 plus department managers

Managed all aspects of planning, tracking, analysis, quarterly and annual reporting, and revenue recognition leveraging astute business acumen.

Directed all marketing and promotions, including local store marketing (LSM) and community outreach.

Won National Association Catering Events (NACE) Awards 2015 & 2016.

Launched and developed three new concepts, including recruiting and hiring/on-boarding, marketing, and promotions.

US ARMY, Various Locations 1986 – 2015

Senior Battalion Food Operations Sergeant/Platoon Sergeant

Directed Battalion Food Service Section: provided nutritious meals for over 1,000 personnel daily, encompassing several locations. Trained and directed staff of over 60 on multiple sites. Forecast needs, planned menus, ordered supplies, managed inventory, led kitchen teams. Responsible for health, welfare, counseling, and development of staff. Handled basic military duties in addition to food operations responsibilities. Covered Operation Enduring Freedom in Iraq: spearheaded operations of dining facility, feeding up to 6,000 personnel per meal four times per day. Handled all logistics for warehouse that housed $78M+ in perishable products.

Senior Battalion Food Operations Sergeant with multiple locations state-wide.

Performed several tours consecutively.

Selected for two Army Culinary Teams competing in Europe and USA.

Honorably retired in 2015.

EDUCATION & CREDENTIALS

Business Management, Central Texas College, Killeen, TX

Culinary Arts, AAS, Century College, White Bear, MN

Serve Safe Certified Instructor & Proctor Since 2009

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