Customer Service Administrative Assistant
Resume:
CARRIE
ANDERSON
***********@*****.***
Kingwood, TX 77339
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision- making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. PROFESSIONAL SUMMARY
Living Waters Hospice - Administrative Assistant
New Caney, TX • 06/2022 - 06/2023
WORK HISTORY
Executed record filing system to improve document organization and management.
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Created and maintained databases to track and record customer data.
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Assisted development and implementation of new administrative procedures.
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Managed filing system, entered data and completed other clerical tasks.
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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
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Assisted coworkers and staff members with special tasks on daily basis.
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Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
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• Maintained clean, safe, and well-organized patient environment.
• Offered companionship and kindness to elderly patients. Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Cleaned house, ran errands, managed laundry, and completed weekly grocery lists.
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Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
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Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
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Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
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Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
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• Assisted disabled clients to support independence and well-being. Entertained, conversed, and read aloud to keep patients mentally alert.
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Established nutritious meal plans and prepared daily offerings to meet patient dietary needs for 20+ patients.
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SKILLS
• Administrative Procedures
• Customer Service
• PC Proficiency
• Data Entry Documentation
• Sorting and Labeling
• Multi-Line Telephone Systems
• Records Management Systems
• Excel Spreadsheets
Advanced MS Office Suite
Knowledge
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• Administrative Support
Medical Procedure Coding
Software
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• Employee Training
• Meeting Note-Taking
• Organizing and Categorizing Data
• AR/AP
Business Development Resources
Certificate of Completion
Commercial Maintenance Sales -
Seattle, Washington
Profit Launch - Seattle, Washington
Residential Maintenance - Elkridge,
Maryland
Service Dispatch University - St.
Louis, Missouri
Labor Management - Laurel,
Maryland
Woodson High School
Fairfax, VA • 08/1996
GED
EDUCATION
Marines Plumbing - Lead Dispatcher
Manassas, VA • 07/2018 - 09/2021
Commercial Express - Service Dispatcher
Chantilly, VA • 06/2016 - 05/2018
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
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Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
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Laundered items, changed sheets and made bed to keep patients' bedroom clean.
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Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
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• Completed regular check-ins and progress report for each client. Entrusted to handle confidential and sensitive situations in professional matter.
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Replaced bandages, dressings and binders to care for wounds and encourage healing.
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Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
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• Recorded status and duties completed in logbooks for management. Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
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Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
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Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
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Closely monitored dispatch board to triage and prioritize over 50 daily calls.
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Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
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• Directed dispatching, routing, and tracking of 30 fleet vehicles. Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
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Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
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Tracked delivery progress to identify possible delays and provide real-time updates to customers.
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Maintained updated and detailed records of calls in physical and electronic database.
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Processed invoices and payments for dispatched orders to provide proof of transaction.
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Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
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Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
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Analyzed customer feedback and provided solutions to improve customer service.
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Minimized cost of operations by optimizing routes for drivers to align with budget.
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• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Monitored and tracked dispatch communication systems.
• Assisted in resolving customer complaints and grievances. Utilized dispatch software to enter customer orders, deliveries and receipts.
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Communicated with customers to provide delivery updates and resolution.
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Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
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• Scheduled and organized delivery routes.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
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Facilitated communications between customers and field personnel to answer questions or resolve concerns.
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Received new orders, prepared documentation, and assigned personnel.
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Preserved accurate records of dispatched orders, deliveries and receipts.
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Monitored flow of paperwork and directed information to appropriate departments.
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Communicated with warehouse staff to facilitate proper loading and unloading of orders.
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• Utilized customer feedback to improve customer service.
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