Customer Service Medical Assistant
Resume:
Andrea Watts
To obtain a position as a customer care representative
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teacher
La petite Academy -San Antonio, TX February 2023 to current
looking after children and providing them with education . Professionals working as daycare teachers are expected to educate small children while also engaging children with them through playful interactions, motivation, patience, and creativity.
Claim specialists
Florida Blue (Blue Cross and Blue Shield of Florida) - San Antonio, TX May 2019 to Present medical claims processor validates the information on all medical claims from patients seeking payment from their insurance company. Good communication skills are necessary to converse with doctors' offices or insurance companies if there is a problem with the claim.
Customer Service Rep
Hawkins Personnel - San Antonio, TX
May 2018 to June 2018
Listen and respond to customers’ needs and concerns
Provide information about products and services
Take orders, determine charges, and oversee billing or payments
Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken
Research answers or solutions as needed
Refer customers to supervisors, managers, or others who can help
Medical Assistant
Communicare - San Antonio, TX
February 2017 to May 2017
Administrative:
Welcomed patients and answering telephones
Booked and canceled appointments
Filed medical paperwork and updated patient charts
Liaising with laboratories and insurance companies
Arranged hospital visits and admissions
Ordered office and medical supplies
Oversee the billing and bookkeeping Clinical:
Explained medical procedures to patients
Prepped patients for examination
Sterilized medical equipment
Assisted physicians
+Taking blood samples and giving injections
Performed diagnostic and laboratory tests
Carried out electrocardiograms (ECGs)
Removed sutures and changing dressings
Customer Service Rep
Alorica - San Antonio, TX
August 2016 to February 2017
Internship
Greater San Antonio House Calls - San Antonio, TX
September 2015 to December 2015
Administrative:
Welcomed patients and answering telephones
Booked and canceled appointments
Filed medical paperwork and updated patient charts
Liaising with laboratories and insurance companies
Arranged hospital visits and admissions
Ordered office and medical supplies
Oversee the billing and bookkeeping Clinical:
Explained medical procedures to patients
Prepped patients for examination
Sterilized medical equipment
Assisted physicians
+Taking blood samples and giving injections
Performed diagnostic and laboratory tests
Carried out electrocardiograms (ECGs)
Removed sutures and changing dressings
Cashier/Server
Furrs Buffet - San Antonio, TX
September 2014 to February 2015
Sales Associate
Avenue - San Antonio, TX
March 2013 to January 2014
Cashier
McDonalds - San Antonio, TX
August 2011 to October 2012
Education
Medical
Kaplan College - San Antonio, TX
High School Diploma
John Jay High School - San Antonio, TX
Skills
•Vital Signs (3 years)
•Patient Care (3 years)
•Injections (3 years)
•EMR (3 years)
•Receptionist (3 years)
•CPR (3 years)
•Venipuncture (3 years)
•Microsoft Word (10+ years)
•Filing (3 years)
•EHR (3 years)
•EKG (3 years)
•Epic (3 years)
•CPR Certified (3 years)
•Scheduling (3 years)
•Medical Records (3 years)
•Phlebotomy
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
Additional Information
•Greeted customers in a courteous and professional manner.
•Recorded patients' medical history, vital statistics, or information such as test results in medicalrecords.
•Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.
•Interviewed patients to obtain medical information and measure their vital signs, weight, height, andexplained treatment procedures to patients.
•Escorted patients to examination room and prepared them for the physician.
•Prepared and administered medications as directed by a physician.
•Arranged patients hospital admissions and laboratory services •Instructed and explained medication and special diets to patients.
•Handed patients their patient plan and provided them with their next appointment date.
Contact this candidate