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Customer Service Social Media

Location:
Rochester, NY
Posted:
June 30, 2023

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Resume:

AMINA SHEIKH

CONTACT

***- ***-****

adx0du@r.postjobfree.com

CAREER OBJECTIVE

Professional Summary: Strong communication and leadership skills with expertise in electronic health records systems and insurance company knowledge. Highly adaptable and detail-oriented with a focus on quality and customer service. Diligent individual with background in the medical field. Experienced in patient registration, scheduling and insurance verification. Strong knowledge of medical terminology, committed to providing excellent care and service to all patients. Adaptable professional with several years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.

EXPERIENCE

November 2022 - Present

Outpatient Access Specialist

UR Medicine Comprehensive Stroke and Epilepsy, Rochester, NY

Managed patient registration and insurance verification process for outpatient services, ensuring accuracy and completeness of patient demographic and insurance information

Coordinated referrals and scheduling of appointments for various outpatient specialties, including stroke and epilepsy

Collected copays and deductibles from patients, processed insurance claims and facilitated resolution of billing and payment issues

Respond to patient inquiries

Collaborate with clinical staff, physicians, and insurance companies to obtain necessary authorization a

Conducted training sessions for new staff members and served as a resource for revenue cycle management policies and procedures.

January 2023 - May 2023

Human Resource (Intern)

Sports Media LLC

Supporting the recruitment process by sourcing, screening and shortlisting candidates

Assisting with the onboarding process for new employees, including conducting orientations and training sessions

Providing support for employee relations issues such as grievances, disputes and conflicts

Assisting with the maintenance of employee records, including tracking attendance, leaves and performance evaluations

Assisting in the development of policies, procedures, and guidelines in compliance with employment laws and regulations

Supporting the development of employee engagement and retention programs

Providing support for compensation and benefits administration, including analyzing market trends and conducting salary surveys

Assisting in the organization of corporate events, team building activities, and social events for employees

Conducting research and analysis on HR-related topics and presenting findings to the team

Performing various administrative tasks such as responding to emails, scheduling appointments and organizing files. Plan, organize, and execute office activities and meetings virtually

January 2020 - October 2022

Remote- General Virtual Assistant

Freelance, Remote

Plan, organize, and execute office activities and meetings virtually

Manage and maintain calendars

Handle bookkeeping

Complete word processing tasks

Create presentations and documents

Social media marketing

Gather and organize data for statistical analysis

Appointment and meeting scheduling

Booking travel accommodations

Provide problem resolution customer service as the first point of contact

Respond to emails, chats, and phone calls ( inbound and outbound )

Track spending and prepare expense reports for clients

Manage weekly content and posts on the company's social media accounts

January 2019 - December 2020

Lead Night Audit

Baymont Inn, Kennesaw, GA

Audit

Reviewing financial records and reports

Examining hotel policies and procedures to ensure compliance

Conducting internal audits to identify risks and weaknesses

Investigating any suspected fraud or theft

Recommending improvements to financial controls and management systems

Preparing audit reports detailing findings and recommendations

Collaborating with other departments to implement changes

Training and educating staff on best practices for financial management

Staying up-to-date on industry regulations and standards

Performing other related tasks as needed

Monitoring the hotel's revenues and expenses to ensure financial stability

Ensuring the hotel follows legal and regulatory compliance

Analyzing cost-effectiveness of hotel operations and identifying areas for improvement

Verifying that all internal and external financial reports adhere to accounting standards.

January 2019 - December 2020

Walgreen, Spencerport, NY

Pharmacy Tech

Assist pharmacists with the preparation and dispensing of prescriptions

Accurately enter prescription information into the computer system

Prepare medications for dispensing and label them according to directions

Count pills and measure liquid medications accurately

Handle customer inquiries and answer questions about over the counter medications and prescription drug interactions

Stock shelves and maintain inventory of medications and supplies

Receive and manage medication orders from healthcare providers

Verify patient insurance coverage and process insurance claims

Organize and file patient records

Demonstrate proficiency with computerized pharmacy systems and software

Maintain a clean and organized work environment

Adhere to established safety and security protocols

Assist with administrative tasks such as maintaining records, ordering supplies, and coordinating shipments

Complete any additional duties or responsibilities as assigned by the pharmacist or supervisor.

EDUCATION

May 2023

Bachelor In Science (Sociology)

Georgia State University, Atlanta, GA

Language

Somali

SKILLS

Scheduling

Epic

Somali language

SPSS

Health Care admin

Analyzing data

Processing financial statements

Generating reports

Hospitality & Guest Relations

Office Management

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