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Dubai, United Arab Emirates

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SKILLS & STRENGHTS

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experience.

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• New business development

• Excellent communication skills

verbal and written

• Good time management and

organizational skills.

• Patience and good listening

skills.

• Excellent work ethics

• A customer-oriented and

professional attitude

• Flexibility and great team

player

• An outgoing personality

• Excellent work ethics

• Strong networking abilities

• Familiar with administrative

tasks

yiimediatrix adx0da@r.postjobfree.com

( O ANY )

NATA ( u sc ) A akt u Airp rt ubai ( Oct ʹͲʹʹ ti n w ) capture

Taking enquiries in person, on the phone and via email Assisting guests with any special requirements throughout their stay Using brand knowledge to inform guests of special rates, in-room services and room

• Partnered with the management team to develop monthly newsletters for the airport

Ͷ + Years’ Experience

+971*********

4+Years of customer service

Certificate or Graduations

Role and Responsibilities

Creating a positive experience for guests from check in to check out. Processing new bookings via the OPERA system, ensuring accurate data captu Taking enquiries in person, on the phone and via email Assisting guests with any special requirements throughout their stay Using brand knowledge to inform guests of special rates, in-room services and types

Fostering customer complaints and enquiries

Arranged and confirmed recreational, business, and dining activities both insi outsidethe airport for guests

YIVERA MEDIATRIX

EXPERIENCE

Passionate and motivated, with a drive for excellence. Over four (04) years. Creative, supportive professional with record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner. Yet flexible to multitasks when necessary. Customer focused individual with diverse industry experience who enjoys learning new programs and processes, a team player attentive to detail and able to work in a fast placed

environment with excellent oral and written communication skills. Friendly, punctual, hard-worker, strong, young and enthusiastic

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O ANY : OSITION :

RATION :

O A A AIR ORTǦ A EROON AIR ORT STO ER SER I E

Ǥ ( ʹ YEARS ( une ʹͲʹͲ Ǧ une ʹͲʹʹ)

O ANY :

OSITION : RATION :

O A ONE O I E – A EROON

STO ER SER I E

ʹ YEAR (Oct ber ʹͲͳ Ǧ Septe ber ʹͲͳͻ)

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DOMA

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MAJOR ROLES HELD IN ORGANIZATION’S

COMPUTER SKILLS

• Excellent In M.S Office

• Good Typing Speed

• Excellent in MS word, Excel

• Power point

PERSONAL DETAILS

• NATIONALITY

• LANGUAGE

• ENGLISH –

adhere to customer service

guidelines

• Stimulated customer rating

on social platforms to 50% in

a single year

• Identified a problem and

solved it

• Come up with a new idea

that improved things

new procedures or systems

Advanced Level Certificate of Education

CAMEROON

& WRITTEN

• FRENCH - SPOKEN

ACHIEVEMENTS

personalized service and

• Handled fly Dubai check in

during Qater world cup

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assp rt Nu ber : AAͲͲͲͶͺͺ

ate f irt : ʹ ǦͲ ǦͳͻͻͶ

ISA t pe: Resi ent visa

Contact this candidate