Job Description

**** – Patient Access Specialist 2

Company Confidential 1 of 2

JOB TITLE:

Patient Access Specialist 2

JOB SUMMARY:

The Patient Access Specialist 2 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, scheduling, referral coordination, benefit verification, preauthorization and general inquiries from patients, providers and the general public.

Essential Job Functions

Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication - both verbally and in writing.

Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage.

Utilize a variety of technology, tools, and resources to support departmental workflows. Performs one of the following workflows with attention to detail, accuracy and efficiency:

- Call front lining

- Patient Registration

- Scheduling

- Referral Coordination

- Order Transcription

- Pre-Authorization

- Benefit Verification

- Patient Obligation Estimates

Performs other duties as assigned.

QUALIFICATIONS: (Minimum qualifications required for the job)

Education: High School Diploma or equivalent.

Experience: 1 year relevant experience.

Licenses/Certifications: None

STATEMENT OF OTHER DUTIES

This document describes the major duties, responsibilities and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

All employees are required to familiarize themselves and continually comply with all federal and state health care laws, regulations and rules (including Medicare and Medicaid billing requirements which are applicable to the employee's job duties). Any employee who becomes aware of possible noncompliance with applicable laws is required to promptly report such possible noncompliance to his or her immediate manager or Compliance Hot Line. No adverse action or any form of retaliation shall be taken by the Hospitals against any employee because of that person's good faith report of possible noncompliance. REASONABLE ACCOMMODATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Code: 9644

Job Function: Patient Resources

Job Family: Patient Access Services

FLSA Status: Non-exempt

Job Grade: G12

Date: Original: 4/15/2018 Revised: 9/12/2019

Approval Date: Comp: 4/15/2018 EHS: 6/15/2018

9644 – Patient Access Specialist 2

Company Confidential 2 of 2

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