Crystal Gutierrez

adx0ct@r.postjobfree.com

801-***-****

Objective

As an experienced professional, I would like to be able to work and grow in a company by utilizing my years of experience and hard work. I would like to utilize my sense of sincerity and diligence in the medical field as a key to open new avenues of success for me and for the company. Work Experience

Reading Pediatric Dentistry – West Jordan, UT

September 2021 to Present – Receptionist

My main responsibility is answering the phones and emails, schedule and confirm appointments, input customer data into our system. I am also responsible for collecting payments, contacting health insurance companies and getting insurance breakdowns.

Utah Gastroenterology – Draper, UT

June 2016 to September 2021 – Medical Scheduler

My main responsibility is scheduling appointments for patients. Other duties include answering the phones and emails, confirm appointments, inputs customer data into our company system. I also organize workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments. At times I handle patients medical records.

Frontier Capital One

September 2015-June 2016 -Customer Service

Speak with customers by telephone to provide information about products or services, cancel accounts, or obtain details of accounts. I would check to ensure that appropriate changes were made to resolve customers' problems. I had to diligently keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. I also resolved customers' service or billing complaints by performing activities such as refunding money, adjusting bills and take customers payments. Merit Medical

May 2014 to September 2015 – Assembler

I was an assembler for hospital products. I would assemble syringe barrels, putting tubing in barrels, prepared tubing, coiling, assembled back plates and housings, labeled and packaged product. I checked products passing work stations on the assembly line to confirm that they were properly assembled and removed defective products from the line according to quality criteria Xerox Call Center

June 2012 to May 2014 – Customer Service

Helped customers with their accounts. I resolved inquiries, assisted with troubleshooting and helped customers with different products. This was a high call volume environment. Skills and Qualifications

• Self-starter with the ability to multitask and function autonomously

• Great verbal and written communication in both English and Spanish

• Knowledge of common medical terminology

• Excellent communication skills and phone etiquette

• Type 70 WP

• Very organized and detail oriented